I had called the customer care as the Rocket pack I had bought two days prior had not loaded correctly. I expected a negative response as I had previously had this problem and gone in store for help a... See more
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We were looked after by GEMMA, this lady, is extremely knowledgeable, patient and attentive and spent a lot of time ensuring that we purchased the most suitable phone for my wife’s needs, Her custom... See more
Fantastic customer service. It was so easy to upgrade my phone with a great choice of new phones to choose from. Great Tesco Clubcard deals on offer to loyal customers with the additional bonus of cho... See more
I Hate receiving a new Mobile without a new Mains Charger especially when the SOCKET has changed from USB to USB C port What’s the sense in having to go else where to buy seperately a Mains CHARGER... See more
Company details
About Tesco Mobile UK
Written by the company
About Tesco Mobile.
Welcome to Supermarket Mobile
This is the place where over 5 million customers come to enjoy our award-winning network. Why? We think like a supermarket, so you’ll always get great value, whether that’s on your coverage (we keep you connected across 99% of the UK on 4G); your phone (we give you Clubcard Prices, so you can get the phone you want for less); or your plan (we freeze your basic monthly usage price for the length of your contract when you take out a Clubcard Price deal).
We care for human connection and keep our customers at the heart of everything we do. That’s why being helpful is our bread and butter. After all, every little helps.
Supermarket MobileSuper speeds, clear connection
We share O2’s network, giving you 99% coverage across the UK on 4G – so there'll be no searching for signal. Plus, you can take it to the next level with the roll-out of 5G, meaning an even faster, even more reliable connection.
Coverage checkerSpend less with Clubcard
No other network gives you a Clubcard point for every £1 you spend, so you can save on your monthly phone bill or the cost of your dream phone. And with our exclusive Clubcard Prices, you have the power to instantly lower prices.
Clubcard benefitsPutting you in control
With our Anytime Upgrade Flex contracts, you decide how long you want to spread the cost of your phone, and you can chop and change your monthly data as often as you like – it’s totally up to you. Our plans are as flexible as our spaghetti.
flexible plans
The proof is in the pudding
At the 2024 Uswitch Telecoms Awards, we were really proud to be named Network of the Year, Best Network for Customer Service (for the third year in a row) and Best Handset Contract Network. And we’re rated as ‘Excellent’ on Trustpilot.
Awards & reviewsContact info
Shire Park, AL7 1GA, Welwyn Garden City, United Kingdom
- https://www.tescomobile.com/contact-us
- tescomobile.com
4.4
Excellent
64K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
Brilliant service at Tesco mobile in…
Brilliant service at Tesco mobile in Montrose! Salesperson was so friendly and so helpful! Absolutely great experience and so painless when we went to get our phone upgraded! We had our kids with us and it was no bother! Just great!
Date of experience: July 05, 2025
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I have been with Tesco’s phone shop for…
I have been with Tesco’s phone shop for years they’ve always been really helpful, never had any problem.
Date of experience: July 05, 2025
Using Tesco mobile account was so easy…
Using Tesco mobile account was so easy can check anytime I would highly recommend
Date of experience: July 06, 2025
perfect service
Date of experience: July 05, 2025
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Excellent Customer service by the Tesco…
Excellent Customer service by the Tesco Mobile Shop in Swansea.
Date of experience: July 01, 2025
The app is very user friendly and you…
The app is very user friendly and you can find all the answers you need for all your questions it’s a pleasure to find and use an app that is informative
Date of experience: July 06, 2025
Dan at Amesbury Tesco's listening to…
Dan at Amesbury Tesco's listening to what I was asked telling him and he helped me picking the right device for me and package .
Date of experience: July 05, 2025
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Sad and frustrated
One phone unable to charge after one day! Store not helpful. Cannot finish as will not accept ANY date!!!!
Date of experience: July 03, 2025
It took a month to change my number…
It took a month to change my number over to a new contract from an existing one despite three phone calls and promises made by the company to do it straight away. Both contracts were with Tesco. I ended up paying two bills for a month.
Date of experience: July 01, 2025
Absolutely amazing service
Absolutely amazing service, great value and no chance I’ll go anywhere else. After all, every little helps 👏
Date of experience: July 05, 2025
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the staff where very helpful
Date of experience: July 05, 2025
Great experience at Tesco mobile Pool
We were looked after by GEMMA, this lady, is extremely knowledgeable, patient and attentive and spent a lot of time ensuring that we purchased the most suitable phone for my wife’s needs,
Her customer service is amazing,
Many thanks
Date of experience: July 05, 2025
Just knowing tesco customer service at…
Just knowing tesco customer service at tesco mobile, No everything to do .Excellent service too
Date of experience: July 03, 2025
I like to keep checking my minutes ive…
I like to keep checking my minutes ive used also keeping a eye on my balance and i find it very easy to use The Tesco mobile app
Date of experience: July 06, 2025
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Took new monthly Sim only…
Took new monthly Sim only deal,requested transfer of my telephone numer to new Sim, so far after two long phone calls, possibly to Asia, and bott involvement have spent 48 hours and counting with no phone service.
Date of experience: July 06, 2025
The gentleman we dealt with was very…
The gentleman we dealt with was very knowledgeable, helpful and friendly.
Date of experience: July 05, 2025
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