My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doi... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
We started using Tello several years ago, for two phones. We appreciate the low prices & the flexibility to personalize our plans to meet different needs for data. Never had a problem with Tello! The... See more
Tello is awesome! I have always received excellent help with the tello service. Tello customer service is awesome, awesome, awesome! Tech support is extremely patient in helping me set up m... See more
Verified
I recently purchased a new plan after my previous one was used up. Although my credit card was charged for the new plan, I was incredibly frustrated to find that I couldn't make calls immediately af... See more
Company replied
Company details
- #3 of 17 best companies in Mobile Network Operator
- #18 of 56 best companies in Internet Service Provider
Written by the company
Tello is a telecom provider launched in 2016 on the US market with a strategy focused on low rates, no hidden fees, customizable plans, prepaid services with no contract commitments, and great customer care.
We're here to help!
Written by the company
- 24/7 Customer Service
Unlimited phone plan for $25/mo
Plan big, pay little!
Forever connected. Beyond affordable!
Get a single-line plan or take savings to a family level. Combine US calls & 4G LTE/5G data as you please. Plus, free calls to 60+ Countries with every Tello phone plan!
Join a service designed to save you money:
Get a single-line plan or take savings to a family level. Combine US calls & 4G LTE/5G data as you please. Plus, free calls to 60+ Countries with every Tello phone plan!
Join a service designed to save you money:
- Free Hotspot & Wi-Fi Calling
- No Contracts
- Nationwide coverage
- Bring Your Own Phone
Contact info
4780 Ashford Dunwoody Rd, 30338, Atlanta GA, United States
- +1-866-377-0294
- customerservice@tello.com
- tello.com
4.5
Excellent
13K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
Verified
Good value but not all functionality…
Good value but not all functionality present. So in some regards you get what you pay for. Overall worth it to me.
Date of experience: July 05, 2025
Verified
100% safe and effective
Very good price, very good service, zero issues. I feel special knowing that some supposedly smart people have not moved to Tello despite my raving about it. They think it's too cheap not to be a scam. The thing is, they're the same smart friends that used to scream "it is 100% safe and effective".
Date of experience: July 05, 2025
Tello is awesomeTello is awesome! I have always received excellent help with the tello service. Tello customer service is awesome, awesome, awesome! Tech support is extremely patient in helping me set
Tello is awesome! I have always received excellent help with the tello service. Tello customer service is awesome, awesome, awesome! Tech support is extremely patient in helping me set up my Tello service after I mess it up and need help to fix it. I strongly recommend tello for other people who want a good reliable service at a good price with excellent tech support when needed.
NO ONE CAN BEAT TELLO FOR SERVICE AND PRICE AND RELIABILITY!
I LOVE YOU TECH SUPPORT GUYS AND GIRLS FOR YOUR AWESOME HELP!
Thank You Boys and Girls
Cowboy Jolee
Date of experience: July 05, 2025
Recognition for the excellent support from Tello representative
I would like to express my sincere appreciation for the outstanding support I received from your team. The representative was not only extremely knowledgeable but also incredibly patient and helpful throughout the entire process. She took the time to clearly explain everything and ensured that all my concerns were addressed with care and professionalism. Thank you again for your exceptional service!
Date of experience: July 05, 2025
Verified
Service is very good and cost is much…
Service is very good and cost is much better than the big boys.
Date of experience: July 02, 2025
Verified
Fast reliable service.
The speed of Data was consitent and affordable.
Date of experience: July 04, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Tello wants me to review them.
Tello wants me to review them
If a big company wants a review from me, I expect to get paid. After getting compensated, I will leave a 4 star review.
Date of experience: July 04, 2025
Reply from Tello.com
Hi Robert,
And thank you for your feedback.
At Tello, we ask for reviews to hear honest experiences from our customers—whether good or bad—so we can continue improving our service. While we don’t offer compensation in exchange for reviews, we truly appreciate when customers take the time to share their thoughts voluntarily.
Thanks again for taking the time to share your thoughts.
Verified
Best damn cell phone service out there!
Best price, great reliability and service, and much appreciated customer communications!
Date of experience: July 04, 2025
2 years of complete frustration… Tello is a joke!
I've had Tello for 2 years for myself and 4 family members. It’s been a nonstop nightmare. Constantly slow or no data, hotspot barely works, and even with Wi-Fi it shows "connected" but no internet. I just paid my bill and added extra—still nothing works.
This network is trash. We're only still here because we haven’t had time to switch, but we’re done. Tello has wasted our time, money, and patience. Avoid at all costs.
Date of experience: July 05, 2025
Verified
Customizable plans
Tello plans are so customizable. If I need more data one month, I have it with a tap of the mouse button!
Date of experience: July 04, 2025
Verified
Verified
Reply from Tello.com
Hi Joseph,
Thank you for your feedback!
We’ve reviewed your account and found that you’re using a device that is not compatible with our network, which is likely the reason for the signal issues and difficulty with international calls.
We recommend switching to a fully compatible device to ensure proper service. You can check compatibility anytime on our website here: https://tello.com/bring_your_own_phone
If you have any questions or need help choosing a device, our Customer Support team is available 24/7 and happy to assist.
Reply from Tello.com
Dear user,
While we don’t currently have a chatbot or live chat option, we do offer support through email at support@tello.com and our Help Center at https://tello.com/help, where you can submit questions — no account needed.
Please let us know if we can assist you through these available channels.
My iphone suddenly needed service …
My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.
Date of experience: July 04, 2025
Verified
Nice representatives
Nice representatives; Better offers; Great service.
Happy 4th of July!
Date of experience: July 03, 2025
Verified
I'm pleased with the customer service!
Date of experience: July 03, 2025
Verified
Best Prices and Best Customer Service
My whole family has used Tello for years. Not only does Tello have the best prices , but they also have by far the best customer service in the industry. Phone support reps are friendly, fast, efficient and very knowledgeable, unlike with the big boys these days.
Date of experience: June 29, 2025
Verified
I never have a problem and it is very…
I never have a problem and it is very affordable
Date of experience: June 25, 2025
Verified
Simple, NO HASSLES, Less than Ten Bucks
I LOVE Tello. I am NOT addicted to my "phone," in fact, I really kinda hate the dang thing. I have NO INTEREST in paying tons of money for services I DO NOT USE. Tello to the Rescue! For $10 a month I have unlimited phone and text. I need nothing else and I have none of the hassles I had with the major carriers!
Date of experience: July 03, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.