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4.1
5 reviews
I ordered an old Blanco County map and it is amazing quality. I had an issue that I caused and he was so understanding and helped me with a replacement after I sent him photos, again, of something I screwed up. I plan on ordering more from this seller. Amazing quality and what a great thing to offer!! Item can so carefully packaged.
Date of experience: December 08, 2024
6 stars they made good after making a mistake with my order.
Date of experience: September 23, 2024
Reply from tedsvintageart.com
Unfortunately we never saw any of the mentioned 3 emails, it's possible they may have been sent to a mis-keyed email address.
Once we saw this review, we reached out to Bill immediately to address the issue.
We contacted him and sent him the proper Philadelphia print, and also let him keep the California print rather than having to send it back. It is our policy to do this when we make mistakes.
We confirmed with Bill that the Philadelphia map was received and that it looked great. Unfortunately he wasn't willing to come back and update his review here.
If you have any questions about any orders with Teds Vintage Art, we are very easy to reach online via our website, and we will do whatever is necessary to make sure our customers are taken care of.
Ordered an 1850s map for the county I live in. Followed the website's advice and upgraded to a larger (and more expensive) size (18x24) to be able to read the printing. Even with a magnifying glass the letters are blurry. Not crisp at all. I ordered two other maps (same size) which are much clearer and seem to have better contrast between the lettering and the color of the map paper. UPDATE: Ted's Vintage Art made every effort to remedy this situation which included sending an even larger version of the map. When this didn't correct the issue they refunded the purchase price. They explained they are attempting to obtain a higher resolution of this particular map. I did purchase 2 other maps which I am happy with. So, map#1-5 stars, map #2-5 stars, map #3-1 star, Customer Service-5 stars. 5+5+1+5=16÷4=4 stars which is what I have upgraded my rating to.
Date of experience: December 19, 2023
Reply from tedsvintageart.com
Hi Jon! Can you please contact us at support@tedsvintageart.com so we can fix this for you? Unfortunately we do not have any previous orders under your name so we are unable to find the order. We strive to make sure every customer is happy with their purchases. We would be more than happy to upgrade you to a larger size that is easier to read, or work something else out to make sure you are completely satisfied. We look forward to hearing back from you so we can ensure you are satisfied. Thank you!
I absolutely love the vintage framed map of Bucks County I purchased for my dad for Father’s Day. Unfortunately the glass broke during delivery (that happens) but I emailed a photo, received a very quick response and within two days, a new framed print was delivered. The customer service was excellent!
Date of experience: June 13, 2022
I am very happy with the map print we got from Ted's. We were looking for one for awhile and when we found this print we knew it was the perfect fit for our living room. The customer service was great and it was shipped and delivered quickly and in great condition.
Date of experience: May 11, 2022
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