Ivan Gonzalez was incredibly helpful and gave excellent customer service and tech support! I'm grateful he got my printer working. Very patient as well!
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The printer technician was very helpful, and fixed the printer about as quickly as could be expected. I really appreciate his (Sam's) help. Before Sam, a person named Max was explaining many prob... See more
Best mibile shop in this town that always give competitive rates in repairs and reasonable price for all kind of mobile accessories. Its a one stop shop for your gaget related stuff. Kepp up guys.
Ivan Gonzalez was very helpful and patient with me. He also cleared up my problem with my printer, when he finished my printer and computer was working together.
Company details
- #1 of 34 best companies in Computer Software Store
- #2 of 70 best companies in Software Vendor
Written by the company
TECHIFY CARE LLC specializes in providing premium antivirus and computer security software. We have dedicated and professional staff that provides the knowledge base to assist you with your security needs. TECHIFY CARE LLC ensures you have access to the most up-to-date security solutions available while providing competitive pricing. We are online Antivirus Reseller offers antivirus via a digital platform where customers can order all type of antivirus. You receive 24/7/365 Access to award-winning security solutions. You receive 24/7/365 Access to special pricing offers - you save! Our staff ensures you have the products and services needed for a safe and reliable computing experience.
Contact info
235 WEST ROOSEVELT AVENUE, 31701, ALBANY, United States
- techifycare.com
4.9
Excellent
951 reviews
Replied to 37% of negative reviews
Typically replies within 1 week
Ivan Gonzalez was incredibly helpful…
Ivan Gonzalez was incredibly helpful and gave excellent customer service and tech support! I'm grateful he got my printer working. Very patient as well!
Date of experience: May 23, 2025
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Problem resolved, but scammy approach
Two stars because my issue was ultimately resolved. I was referred to Techify from HP's support website to help resolve an issue with my printer not connecting. After 30 minutes of going back and forth with someone who was remotely working in my computer and trying to sell me a completely unrelated service, I spent another 30 minutes with a technician actually fixing the printer problem.
I was pleased with the fact that my problem was ultimately resolved; however, at the end of the call, I was pressured to leave a 5 star review on Trustpilot, with my service technician actually selecting the 5 stars and submitting on my behalf despite the fact that I repeatedly said I would submit a (non-coerced) review. I think it's really shady that a technician who is remotely accessing your computer would select a rating/review on your behalf for you to submit.
Ultimately I might have chosen to pay for the extra services if they hadn't been presented in such a non-transparent way, and if my time hadn't been wasted for a full half hour. And even despite that, I might have left a higher rated review if my technician had not taken steps to submit a 5 star review on my behalf. But ultimately, I would not use this service again, and if this is the type of vendor that HP is outsourcing their services to, I would reconsider buying an HP in the future after this experience.
Date of experience: May 22, 2025
they were helpful to fix the issue that…
they were helpful to fix the issue that i was having
Date of experience: May 21, 2025
Verified
Called for a printer connection issue…
Called for a printer connection issue and now I need a new computer. I'm very unhappy with their performance.
Date of experience: May 08, 2025
John called me
John called me. John was very flat but became very rude and argumentative when I asked for some verification of who he was and an invoice for the services he provided. I did not feel safe in providing and of my bank information to him for payment. I asked for an invoice where I could send a check. I asked for a supervisor and he got even uglier. He said I just didn't want to pay him Just because the longer I talked with him the more uncomfortable he made me feel.
Date of experience: April 26, 2025
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Very courteous and knowledgeable
Very courteous and knowledgeable. highly recommend this company's customerr service
Date of experience: April 23, 2025
Ivan
Ivan
Gonzalez is a very professional person. Very able to help and solve my problem. Thank You Very Much!!
Date of experience: April 22, 2025
They were excellent They listened to me They were compassionate
Date of experience: April 21, 2025
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Ivan Gonzalez
Ivan Gonzalez
II appreciate all the help this technician has given me
Date of experience: April 17, 2025
Ivan Gonzalez he was so patient and…
Ivan Gonzalez he was so patient and help
Date of experience: April 15, 2025
helped me get my printer working
helped me get my printer working. Very patient with me
Date of experience: April 12, 2025
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HP was very helpful in getting my…
HP was very helpful in getting my printer working once and for all.
Date of experience: April 03, 2025
Has been an experience working with…
Has been an experience working with Michael and Robin, they work very VERY hard with a 84 years old lady/ GOD bless then .Problem solved
Date of experience: March 31, 2025
helping me to use my printer Ivan…
helping me to use my printer Ivan Gonzalez
Date of experience: March 26, 2025
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Ivan Gonzalez was very helpful and…
Ivan Gonzalez was very helpful and patient with me. He also cleared up my problem with my printer, when he finished my printer and computer was working together.
Date of experience: March 24, 2025
Good to go!
I want to thank Mr. Ivan Gonzalez that took the time to get my printer working again. I can't tell you how lost I was in this matter. I had done all I could do to follow the tips I found online. I was starting to believe I had to buy a new printer that right now I could not afford. He was able to fix my problem and now all I have to do is buy more ink. Thank you very much Sir.
Date of experience: March 20, 2025
They were patient and walk me through…
They were patient and walk me through the etire process of restorng my printer ..
Date of experience: March 20, 2025
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