Tax Defense Network Reviews 467

Tax Defense Network delivers the most professional and rewarding experience across their fields of expertise.All departments are well represented with a team of highly knowledgeable professionals who work in synchrony with you and your situation and will come out with the best solutions to even the most difficult cases.Their customer service department is excellent, among them, Veronica Sotomayor is with no doubt, "a gem in the crown 👑". What a diligent, trustworthy and resourceful person!. With her knowledge of the company and her duties, she will find the most adequate person and approach to help with your issues.Always goes above and beyond helping you, resulting time after time in almost an stress free experience for you.Job well done Veronica!

Date of experience: July 02, 2025

It is my pleasure to inform the administration that Veronica Sotomayor is the best customer service representantive in this institution. Her professionalism, effectiveness and human kindness is difficult to find in another person.

Date of experience: July 02, 2025

I hired Tax Defense Network expecting professional IRS representation and tax resolution services. Instead, I encountered constant inconsistencies and unprofessional conduct. Key figures related to my case were repeatedly changed, creating confusion and frustration. When I questioned these discrepancies, the rep became defensive, hostile, and dismissive rather than providing clear answers. The tax rep shared her personal cell phone and email, claiming we were “friends,” but later said this was a mistake and refused to communicate transparently. I was also pressured to consider bankruptcy and find an attorney, which was never part of my agreement, and the unwarranted recommendation felt irresponsible and risky.

I was able to terminate my contract quickly and receive a refund following my breach of contract email I sent them, but afterward, I tried to notify leadership about what had happened, and no one ever responded.

I am sharing this review in good faith to describe my experience. Should the company respond, please know this is my accurate, documented account.

Based on this experience, I do not recommend this company.

Date of experience: February 02, 2025

First, they should tell the truth they were paying thousands of dollars when you file anything with the IRS? There's always a receipt and a receipt number. Never let them tell you they don't have one. That's how the IRS works. They do not get thousands of dollars to file an application. You can file the application yourself and get rejected yourself. They are literally taking people's money to file an application late and never follow through. When you check with Florida Jacksonville Florida's bettis Business bureaus you have to wait a year and a half to file class action lawsuit folks if you've been robbed by these people follow up when a class action lawsuit is filed, they have to give all the names of everyone else. Don't let them get away with this

Date of experience: July 02, 2024

Jamatrea is extraordinary! She is always very thorough and knowledgeable about the student loan process.

I give her 5/5!

Bravo to a job well done.

Thank you, Jamatrea

Date of experience: June 30, 2025

Renzi was consistent and kind. she went the extra mile and got the job done. she was a pleasant experience vs the other analysts that didn't seem to care or were incompetent. She heard me.

Date of experience: June 28, 2025

My initial contact with the organization made me feel relieved that someone heard my concerns. The process was explained thoroughly, and all my questions were answered.

I am so happy I decided to allow this organization to help me with my tax problem.

Date of experience: June 26, 2025

Letter of Thanks for Services Rendered

Dear Veronica S.,

I am writing to express my heartfelt gratitude for the exceptional services you have provided in preparing my taxes. Your dedication, professionalism, and attention to detail have truly made a lasting impression, and I am enormously appreciative of all your efforts.

Throughout the course of preparing and finalizing my taxes, you have consistently gone above and beyond, ensuring that every aspect was handled with care and expertise.

Your ability to deliver in a timely manner has not only met but exceeded expectations, and it has been a privilege to work with someone of your caliber.

It is through individuals like you that excellence becomes a standard, and I am genuinely grateful for your professional & positive influence, and I would highly recommend you to anyone looking to have their taxes prepared.

Once again, thank you for your outstanding service.

Warm regards,
Patricia A. Jackson

Date of experience: June 23, 2025

Great experience

Date of experience: June 19, 2025

I signed on with TDN in Sept of 2023. My case is still open. To date, I have had 5-6 people take over my case and literally nothing has been done. Not one dollar of penalties has been removed and it seems the 4K I invested in this company have been a complete waste. They are very difficult to get in touch with and if you miss their call - they flag you as non-responsive or unable to contact...I can't remember how they worded it exactly. They even closed my case once due to this - even though I was emailing them often and returning their calls. The current lady assigned to my case is very rude and every time we talk it is like starting over on my tax story.

Date of experience: June 17, 2025

Heather is BY FAR the best representative I have dealt with..excellent customer service

Date of experience: June 13, 2025

Date of experience: June 13, 2025

Excellent communication. Quickly resolved my issue. Actually did better than I anticipated on the resolution and agreement

Date of experience: June 10, 2025

We been waiting 3 years 18,000 paid and they keep stringing us along . Now treating us on paperwork. We sent them the paperwork several times first to John jochlen he said he had everything. Then Richard something and he's very rude and he keeps saying its needs to be done a different way and that was the way we were sending it .have proof with emails . and to this date have no idea whats going on . Do not use them .about time for the attorney general knows what going on . We owe alot of money and they keep saying it will take awhile 3 freaken years yea I dont think so .

Date of experience: June 07, 2025

In the beginning 2017-2019 excellent customer service Yan, then in 2020 & 2021 pandemic years no customer service and communication now playing catch up on past issues not resolved

Date of experience: June 06, 2024

The representatives we have dealt with have all been extremely personable and excellent at their jobs!
We couldn't be more happy with the assistance and counsel they have provided.

Date of experience: June 04, 2025

Had a great experience on the first consultation with Rich. He was able to answer my questions.

Date of experience: June 04, 2025

I had an excellent experience with the initial consultation, especially with Agent Jawanda Johnson, she was professional, informative, and supportive throughout the process.

That said, I’ve come to understand that if you owe the IRS due to past tax mistakes, there is only so much a tax defense service can do. While the service may be on the pricier side, at the end of the day, if you are liable, those past errors still need to be addressed and paid for. Thank you, Jawanda Johnson.

Date of experience: May 30, 2025

It was an absolute pleasure working with Tax Defense Network. The staff were completely professional and caring. They took my situation very seriously and amazed me with how fast they got to work, especially my Case Manager Ms. Katrina Curtis, She kept in constant contact with me and kept me informed of what my next steps were to take place. Her professionalism, knowledge and concern kept me at ease. She exemplifies the true meaning of exceptional and I appreciate her and your company very much. I also want to thank Ms. Janet Hammerquist, my tax preparer, who was also great, in the way she handled my paperwork and explained to me exactly what I had to do to complete the process. I am a lucky person indeed to have come across your company and the outstanding personnel you have working there. Thank you so much, I truly appreciate it!!

Date of experience: April 01, 2025

What began as a promising sales pitch in the website's initial callback conversation with the company in FL has become an unacceptable communication endeavor with the outsourced "tax professional." She waited past the final hour to let us know THEY had the wrong first digit for the taxpayer ID. She insisted the FL office did not include the L11 form in our file, and she needed me to resend it to her. I did at 8:52 am on 05/21/2025. She previously had made the excuse that she was waiting for the IRS to approve the POAs they had sent in. She again said she was sending (calling) it in right then. If there was a problem with the POA forms, we should have been notified immediately, not the day before the deadline, (May 22, 2025). Once again, in her email to me on May 21, 2025, at 5:47 pm she insisted that she needed to confirm my husband's name and SS# so she could call the IRS with the POA information. The confirmation of name and SS#, the LT-*- form had been texted, called in, and emailed to her by both my husband and me multiple times. The SS# was given to the original representative from FL on a recorded conversation that my husband and I were both part of. The digits were clearly given and repeated back, then confirmed. I confronted the "tax professional" from Cedar Falls, VA regarding the frustration and she answered with "Stop this, or I will block you. I now deal with your husband only." They charged $6800 (so far). If it were up to me only, I would get the initial down payment of $680 back and cancel the subsequent monthly payments. She has become a real source of chaos by placing the blame everywhere but on herself and has tried to pull off the "You have to listen to me because I am trying to help you" effect. If my husband wants to keep her, I at least want her to get things done, not give updated excuses about why she is PAST THE DEADLINE for doing what we are being charged so heavily for.

Date of experience: May 12, 2025