tapo.com Reviews 535

I purchased the capo tc82 solar powered garden camera and hoped to have a fairly trouble free installation. Sadly this wasn't to be the case and everything started to go wrong from the first to the last. When I started up the device I had lots of issues trying to connect to my Wi-Fi and had to reset the device several times before eventually it actually seemed to work. I then dried to put in and SD card and it's would not be recognized but subsequently kept saying that it needed to be formatted even though it had been formatted previously and the device kept switching from needing to format it to not recognising it. This was not the SD card issue but the hard work of the device camera. I eventually took the SD card out and placed it in another device which it worked perfectly in. I decided to persevere without an SD card and therefore no local recording and tried to carry on however the device then started to default to privacy mode which is when it doesn't function record or display anything at all. I then decided to reset and format the device so that I could remove it and start again however it just went from bad to worse. Please please don't buy tapo as it is a useless device and there is absolutely no support available at all.

Date of experience: July 07, 2025

Bryant was very quick to assess the problem with my item and point me in the right direction which in my case appears to mean the item will need replacing. Very quick service near enough instant support.

Date of experience: July 06, 2025

Andre was super helpful and managed to help me reset my Tapo camera that kept turning itself on and off randomly! Fingers crossed the solution works long term!

Date of experience: July 04, 2025

Great help from Andre today in setting up my doorbell cam - the bot help didn’t give me the answer I needed.

Date of experience: July 03, 2025

Had an issue with my tapo camera(specially with solar panel that charging the camera), i contacted support team, and it was very responsive. I talked with Joshua he did his best and initieted the warranty process of replacement of that part. Hope I will get it. Thanks Joshua.

Date of experience: July 02, 2025

I've used lots of tapo products and always find them to be reliable and high quality.
I was having an issue with the setup of one of my devices but Joshua was able to point out my mistake and help me finish the setup.

Date of experience: July 01, 2025

After I made a phone call, Blair.Z organised a very helpful technical support email to me, which helped me successfully connect my new TP Link modem router to my internet. Thankyou.

Date of experience: June 16, 2025

It was an easy & fast

"Bryant Chacon" helped me with my tapo c100 camera issue
All was great he was very patient and professional
Thank you

Date of experience: June 30, 2025

I have a number of cameras from Tapo. One of them has been identifying my dog, and even a spider as a person. I appreciate that the AI cannot get it right all the time. However, in this cameras case, it is all the time. I did contact customer service. Although they are friendly, they have not helped at all. In fact the reply is more on the topic of "sorry for the issue" or "we working to resolve this". Thinking off hand this issue goes back 2 months. This week I saw that my case has been close without resolution.

Date of experience: June 01, 2025

Marcus thank you very helpful.
Thank you for your help today.

Date of experience: June 29, 2025

had online chat with Andre - excellent service and has arranged a replacement

Date of experience: June 28, 2025

Hedrison was very patient and comppasionate with me throughout the session

Date of experience: June 27, 2025

Hedrison helped me get my warranty for my faulty device. Hedrison is very friendly and helpful.

Date of experience: June 27, 2025

Bought 2 cameras and I set them up to my WiFi and devise but every time I leave the house they don’t show up on the app so i cannot use them. The customer service team don’t seem to know how to figure it out either!

Date of experience: June 25, 2025

Bryant Chacon is the name of the agent who helped me. His responses were very quick and, although he wasn’t able to fully resolve my issue, I am happy that he did his very best to help.

Date of experience: June 26, 2025

This camera c500 same as last one ....works for a while, then stops recording....can't get hold of then ...I think it's a game ...get you signed up to there cloud.....bet it's recording ok then ....hopeless ....save your money...

Date of experience: June 25, 2025

After getting frustrated with the generic AI email and too much written info on the website, Bryant was really helpful. Easy to speak to, straight to the point and has now forwarded me to the correct department that can actually help.

Date of experience: June 25, 2025

Had trouble after changing my WiFi provider with my system , after a quick response call , they run me through the procedure and got it all back up and working , excellent service

Date of experience: June 25, 2025

Date of experience: June 24, 2025

I have some problem with my camera and had a chat with Hedrison at Tapo. Very helpfull and tried to solve my problem. I am overall happy with the product and highly recommend the brand.

Date of experience: June 23, 2025