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The introductory session was okay but it was simply a tell the new guy a bit about myself. I haven't heard back regarding a next session much less a possible schedule. The only times that Richard had... See more
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After my husband died I decided I needed a therapist. I love my therapist she is understanding, compassionate and she has made me open up. I feel she’s my human diary no judgements I love talking t... See more
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Invited
Jesse has been incredible in giving me the tools to better manage the issues I’ve struggled with. He has been patient and understanding of where I am and where I want to be while remembering key detai... See more
Company replied
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I have a wonderful counselor. She listens and hears what I am saying and helps me work through my issues. I appreciate that she makes me feel heard and understood and no judgement whatsoever. I feel... See more
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Company details
- #20 of 35 best companies in Mental Health Service
- #2 of 3 best companies in Family Counselor
- #5 of 6 best companies in Marriage Counselor
- #5 of 7 best companies in Psychologist
- #3 of 7 best companies in Psychotherapist
Written by the company
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Contact info
622 3rd Ave, 10017, New York, United States
- talkspace.com
4.3
Excellent
833 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Invited
Reply from Talkspace
Thank you for taking the time to share your feedback. We’re really proud to hear that we were able to meet your expectations! It's such a pleasure to have customers like you. We will do our best to make your future experience with us even better.
Invited
Straightforward
Seems like a pretty straightforward experience getting a therapist and doing visits with them.
Date of experience: June 22, 2025
Reply from Talkspace
We're happy to hear that you found the experience of getting a therapist and having visits straightforward. Thank you for your positive feedback!
Invited
My therapist is great
My therapist is great. She is always responsive and supportive.
Date of experience: June 30, 2025
Reply from Talkspace
We're happy to hear that you find your therapist supportive and responsive. Thank you for sharing your positive experience with us.
Invited
So far so good.
So far we are working on specific thing's hopefully solving these problems will lead to the other problems going away.
Date of experience: June 28, 2025
Reply from Talkspace
We appreciate your feedback. We're happy to hear that we are making progress on specific issues, and we hope these solutions will lead to further improvements.
Invited
No follow up. Not acceptable.
The introductory session was okay but it was simply a tell the new guy a bit about myself. I haven't heard back regarding a next session much less a possible schedule. The only times that Richard had available were evening times which if it would aid in getting things going, I would accept though I much prefer morning appointments as construction sometimes traps you into longer days by hours, unpredictably. I'm very unhappy with not being contacted at a week and a half since my session.
Date of experience: June 20, 2025
Reply from Talkspace
We appreciate you sharing your experience. We apologize that the follow-up communication and scheduling have not met your expectations, especially regarding appointment times. We'll review your feedback to improve our responsiveness and scheduling options. Please reach out to us at feedback@talkspace.com and we are happy to assist you.
Invited
My therapist is attentive
My therapist is attentive, caring, supportive, and can show me different sides of a situation.
Date of experience: June 29, 2025
Reply from Talkspace
We're happy to hear that you feel supported and cared for! It's wonderful knowing your therapist helps you gain new perspectives. Thank you for your feedback.
Invited
Quddus is the absolute best
Quddus is the absolute best. I’m so fortunate to have found him as my therapist!
Date of experience: June 30, 2025
Reply from Talkspace
We're so happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words with us.
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I don't feel like she is helping me…
I don't feel like she is helping me with my addiction..she doesn't really give me the help I need to quit spending.
Date of experience: June 24, 2025
Reply from Talkspace
We appreciate your feedback and regret that the support you received did not meet your expectations for addressing your spending habits. We'll review your concerns. Please contact us at feedback@talkspace.com and we are happy to assist you.
Invited
I have the best therapist
I have the best therapist. He understands me completely. I appreciate being able to use this forum to communicate with him.
Date of experience: June 24, 2025
Reply from Talkspace
We're happy to hear that you have such a great connection with your therapist! It's wonderful you feel understood and can easily communicate within our platform. Thanks for your feedback.
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My therapist is very attentive and…
My therapist is very attentive and knowledgeable.
Date of experience: June 23, 2025
Reply from Talkspace
We're happy to hear that your therapist is attentive and knowledgeable. Thank you for sharing your positive experience with us!
DO NOT GO HERE!!!
While the therapist was great I would give her 5 stars the company gets 1 star or less. They shouldn't be allowed to accept EAP patients if they refuse to fill out the required paperwork. Because of this come Tuesday I will have no job. Have the potential of having no home and I am worse off than when I started. Thanks Talkspace for all the help. To add to matters I have to somehow find a way to print documents, send them in the mail, to get my records so I can get a real doctors office to try and fill out my paperwork. DO NOT GO HERE!!!
Date of experience: June 27, 2025
Reply from Talkspace
We appreciate you sharing your experience. We're very sorry to hear about the paperwork issues and the impact this has had on your employment and housing situation. We'll investigate this matter to improve our processes. Thank you for bringing this to our attention. Please contact us at feedback@talkspace.com and we are happy to assist you.
After my husband died I decided I…
After my husband died I decided I needed a therapist. I love my therapist she is understanding, compassionate and she has made me open up. I feel she’s my human diary no judgements I love talking to her I look forward to telling her about my day. She is a good woman and I’m glad I was matched up with her. I am happy with my therapist and with my insurance I pay $0 each visit. Win/Win
Date of experience: April 01, 2025
Reply from Talkspace
We're so glad to hear that you've found such a supportive and understanding therapist. It's wonderful that you feel comfortable sharing and that your sessions are beneficial. We appreciate you sharing your positive experience!
This nutty place illegally billed me…
This nutty place illegally billed me prior to scheduling, assigned a random non-Spanish speaking doctor when I said I need Spanish, then fought me about refunding the copay $20 and extra unexplained $10 fee added to it. Now, two and half years later, they told me my therapist (huh? I have no therapist with them) is leaving the service and a new therapist is being assigned. Talkspace is OUT OF CONTROL !!!
Date of experience: June 23, 2025
Reply from Talkspace
Thank you for your feedback. We appreciate you bringing these concerns to our attention. It sounds like you've had multiple issues, including billing discrepancies, language access, and confusion regarding services. We're taking your feedback seriously and will investigate these matters thoroughly to improve our processes. Please reach out to us at feedback@talkspace.com and we are happy to assist you.
Invited
Untrustworthy
The first therapist didn't seem qualified to even be a therapist. The second one was not trustworthy; just based on the fact that he was listing himself as Dr. whatever and doesn't have the credentials to call himself Dr. Also, he would cut off the session abruptly while I was speaking. This happened three times. On the third occasion, I decided to end my sessions. Another reason I don't believe he is trustworthy. I wouldn't refer this platform to anyone. And I certainly would not refer Dr. whatever. Because he isn't an actual Dr. He is a Social Worker.
Date of experience: June 16, 2025
Reply from Talkspace
We appreciate you sharing your experience. We're sorry to hear that you were not satisfied with the therapists you were matched with and that sessions were cut short. We take your concerns about credentials seriously and will look into this matter. Thank you for bringing this to our attention. Please reach out to feedback@talkspace.com and we will be happy to assist you.
Invited
personalizing the sessions and checking…
personalizing the sessions and checking for worning signs
Date of experience: June 23, 2025
Reply from Talkspace
We appreciate your feedback. It's good to know the personalization and attention to detail were helpful for you during the sessions.
Invited
Reply from Talkspace
We're so glad to hear that the sessions have been beneficial. Thank you for sharing your positive experience with us.
Invited
Excellent suggestion about complying…
Excellent suggestion about complying with work rules. I need to pay attention!
Date of experience: June 21, 2025
Reply from Talkspace
We appreciate your feedback and are so glad to hear that our suggestion was helpful! It's great you're focusing on work rules.
Invited
Dr. Miller
Dr. Miller is a listener and takes his time to assess the issues. I have been able to open up more and more over the sessions.
Date of experience: June 23, 2025
Reply from Talkspace
We appreciate you taking the time to share your experience. It's wonderful to hear that you feel heard and are comfortable opening up during your sessions.
Invited
Talkspace paired me with an incredible counselor!
Jesse has been incredible in giving me the tools to better manage the issues I’ve struggled with. He has been patient and understanding of where I am and where I want to be while remembering key details of my life to help connect the dots in finding potential triggers. Very grateful for his consistent help in my journey and Talkspace has made it easy to schedule video calls and message for check ins.
Date of experience: June 21, 2025
Reply from Talkspace
We're happy to hear that you've had such a positive experience. It's great to know that you feel supported in managing your challenges and that our platform has facilitated easy communication. Thank you for sharing your feedback; we appreciate it.
Invited
The therapist that I have is GREAT!!
The therapist that I have is GREAT!!! I have been in and out of therapy for years. I have only had one that I really liked but I didn't want to travel and I felt like that after years of treatment I was not getting anywhere. After meeting with Rachel my new Therapist she has been AMAZING. She had really helped me to handle my situations so much better without relying on meds to do it. She is actually helping to take care of myself.
Date of experience: June 24, 2025
Reply from Talkspace
We're happy to hear that you've had such a positive experience. It's wonderful that you're finding therapy so helpful and are developing effective strategies. Thank you for sharing your feedback!
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