Take Command Reviews 252

The startup I work for has selected Take Command for administering my QSEHRA. I submitted information for compliance for existing insurance on Feb. 19. It said it would take 1-3 business days, which is what they advertise and put on their website. I'm still waiting for it to be approved. My administrator has also called for assistance. I was told on 3/12 that it would be reviewed by EOD. It wasn't. I was told there's no way to speak to a supervisor over the phone except to request a call back after filing an escalation form that they fill out AFTER you get off the phone with them. Through the chat function, the person said the escalation was never filed and that reviews can take 30 business days. Every timeframe my administrator and I have been told has not been met.

Date of experience: March 13, 2025

Love being able to choose my plan!

Date of experience: March 13, 2025

Benson was great at giving me the information I needed about picking the right plan for me he definitely went above and beyond

Date of experience: March 04, 2025

Very slow on answering and solving Admin and Employee concerns and questions.
Company may be understaffed.
Software cannot fully accommodate taxable reimbursements and non-taxable reimbursements, and cannot offer support or explanation as to why.

Date of experience: January 23, 2025

You cannot buy an MEC through Take Command Don't let them fool you. They also have no idea how to help people buy an MEC. I've been sent to four different 3rd parties, all of whom tell me they're not the correct place to contact, then I get caught in a loop with Take Command's support team telling me to contact those same places. Because of their lack of knowledge and insanely slow response time over the past almost 2 months, I am now going to miss the deadline and have no coverage.

Date of experience: February 28, 2025

Take Command presents itself as a warm/fuzzy/tech-forward company. The truth is they're one of the most disorganized, unprofessional and clueless companies you could interact with. They promise callbacks that never come, send messages confirming things that never happened, and can't even apply QSHERA allowance properly.

Their customer service team has zero accountability and absolutely no incentive to troubleshoot or provide help.

Companies - trust your healthcare policies to another vendor. These guys are not ready for prime time.

Date of experience: February 26, 2025

The person I had a phone meeting with to help me pick my insurance was great. I told him exactly want i wanted and he showed me the options I would have. They are very knowledgeable I appreciated that the same day I was able to receive a phone call to get help on picking insurance.

Date of experience: February 24, 2025

My company chose Take Command to place employees on the marketplace. For someone who has always had company paid insurance it is a terribly confusing task to educate yourself in 2 weeks to make the proper choice for yourself. I actually ended up have to call the company I was looking at to get the questions I needed answered. Then Take Command submitted my application wrong so at 5:30 on December the 31st they let me know there was an issue and they would be in touch. Awesome hope nothing happens until I do. I was without insurance for 12 days. Of course everything would be back dated but that does not help when you need to go to the doctor and they cancel an appointment because they cannot verify your insurance. One my insurance was finally set up it took a month and half and 2 separate request to get insurance cards. and now my bill due 2/27 and was sent out on 2/5 still has not been paid.

Date of experience: February 20, 2025

The gentleman that helped me on the phone to pick a plan was very helpful and kind. Made sure to explain everything to me!!

Date of experience: February 21, 2025

Take Command made setting up and managing an HRA so easy! Their platform is intuitive, and their team is incredibly knowledgeable, always ready to answer questions and guide me through the process.

I was initially overwhelmed by the idea of switching to an ICHRA, but Take Command broke it down step by step, making compliance and setup a breeze. The ability to offer employees personalized health benefits while keeping costs predictable has been a huge win.

If you're a business owner looking for a smarter, more flexible way to handle health benefits, I can't recommend Take Command enough!

Date of experience: February 01, 2025

Take Command is the best ICHRA administrator I've worked with! We've offered an ICHRA for the past 3 years and this past year we switched to Take Command and it's been night and day for our 64 employees. Their customer service and support have made my life easier and made me look good.

Date of experience: January 09, 2025

There are too many issues to spend time detailing

Date of experience: February 01, 2025

The process is confusing and I do not have any point person to deal with except your sales person who does not handle the implementation.

Date of experience: February 01, 2025

Confusing UI to start out. Couldn't even use the product because it sends some emails (password reset, reminders) but not others (welcome, confirmation) so we couldn't even get a user set up on it. Extremely buggy and not confidence-inspiring.

Date of experience: February 01, 2025

I have contacted you all to switch my ICHRA to a QSEHRA and it is still not done?! I need to be contacted right away. If you cannot convert it, even though assuring me that it was possible on 3 occasions, then cancel my contract with you all.

Date of experience: February 01, 2025

The person who helped me was very nice and such a big help with me making the decision on which plan was best for me.

Date of experience: February 13, 2025

Used their portal to purchase insurance. The portal confirms my information was submitted and I was charged several hundred dollars. It has been several months and I never received a policy or insurance cards. Do not know if I am insured or not. The portal has not changed. There is no possible way to contact them for support. Their website says to contact the insurance carrier but I cannot as I do not have cards or a policy number. May have to file a dispute on my card and buy insurance myself.

Date of experience: February 01, 2025

CS is terrible, they keep asking for the information I've already uploaded.

Date of experience: February 12, 2025

Easy setup, great new benefit for employees

Date of experience: February 01, 2025

We've had nothing but problems with this platform since we began using it, starting with email issues that caused both admins to be locked out. The website is poorly designed, there is no ability to mark an employee as part-time/full-time or ineligible for benefit. Not knowing this, we had part-time workers receive invitations to setup and had a terrible time getting that corrected. We also had an employee submit the same premium in error and both bills (for the same period) were approved. That issue is still not corrected and our account is reflecting an overage as a result. The help feature is ineffective, with each problem we have to wait for a representative to submit a ticket. We never would have signed up to use this platform if we knew how poorly managed it is.

Date of experience: February 01, 2025