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Review summary

Most reviewers were let down by their experience overall. Consumers express significant concerns about potential fraudulent activities, with many reporting undelivered orders and a lack of communication from the company. People highlight issues such as receiving fake tracking information and the disappearance of their orders after a certain point. Customers report problems with contacting the company, noting a lack of response to inquiries. Many reviewers describe their experience as a scam, advising others to avoid the website. Some consumers mention that the items they ordered never arrived, and the delivery service is unreliable. A few reviewers mention issues with the website.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars

DON'T USE WEBSITE!!! Ordered something and received immediately a tracking link. However, this link expired after a few days and nothing was delivered, was obviously a fake link. Every attempt to get... See more

Rated 1 out of 5 stars

Definitely a scam site ordered in 15th November. I had the same Fenway tracking shipping information goods never arrived no answer to several e mails and contact us messages. I had thoroughly checked... See more

Rated 1 out of 5 stars

Ordered a hot tub 6th November. Received a tracking nunmber from Fenmay Logistics. Tracked it for a month going from Copenhagen, Edinburgh, Newcastle amongst other places. Then it disapeared completel... See more

Rated 1 out of 5 stars

Total scam cancelled order when saw delivery company was in Singapore Told bank fraud dept , cannot believe still trading.No reply from them when cancelled but got money from bank ( credit card payme... See more


1.3

Bad

TrustScore 1.5 out of 5

51 reviews

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Rated 1 out of 5 stars

DON'T USE WEBSITE!!!

DON'T USE WEBSITE!!!
Ordered something and received immediately a tracking link. However, this link expired after a few days and nothing was delivered, was obviously a fake link. Every attempt to get in touch with SYAPD failed. - This is a shocking scam site.

Date of experience: December 01, 2024

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Rated 1 out of 5 stars

Definitely a scam site ordered in 15th…

Definitely a scam site ordered in 15th November. I had the same Fenway tracking shipping information goods never arrived no answer to several e mails and contact us messages. I had thoroughly checked out site it’s even on google safe browsing. Consumer protection requesting the site be taken down but it is still up and running. There was no negative reviews at the time of me ordering but all negative over the last month. I have now been refunded from my credit card.

Date of experience: November 15, 2024

Rated 1 out of 5 stars

THIS IS A SCAM SITE

THIS IS A SCAM SITE
the website is VERY convincing. You make your order and get email confirmation they will also respond to your emails and send you links to a delivery ‘tracking’ site.
However, the goods will never arrive.

I was lucky enough to obtained a refund from my credit card company

Date of experience: November 06, 2024

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Rated 1 out of 5 stars

Total scam cancelled order when saw…

Total scam cancelled order when saw delivery company was in Singapore Told bank fraud dept , cannot believe still trading.No reply from them when cancelled but got money from bank ( credit card payment goes to s fitness company Would not use

Date of experience: November 01, 2024

Rated 1 out of 5 stars

Bought Sony sub

Bought Sony sub
Never showed up but here’s what you do!
-Call the bank, tell them you’ve tried to communicate with them, (logistics company Fenway, and SYAPD) to no avail.
- bank will say wait 15 working days then call disputes team.
- they then section 75 it which means they return your money and then THEY do a charge back with SYAPD.
- currently I have the money back, but the bank has called and these cheeky scums have said they never sold the sub, only fitness equipment. They are not contesting the charge back! Can you believe this!

Date of experience: December 18, 2024

Rated 1 out of 5 stars

Its a SCAM

Its a SCAM. KEEP AWAY
I ordered a digital camera and didn’t receive. They don't answer anywhere!!! I contacted the bank and they returned the money, finally!

Date of experience: November 09, 2024

Rated 1 out of 5 stars

DO NOT GIVE YOUR HARD EARNED MONEY TO THIS LOT

I've fallen prey to these fraudsters.
Too good to be true. I feel like a total T**t.
Their email address is sending back now as not in existence and Fenmay Logistics are part of the con too presumably.
Consumers beware! This is not legit!

Date of experience: November 22, 2024

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Rated 1 out of 5 stars

This looks like a scam site

Ordered a hot tub 6th November. Received a tracking nunmber from Fenmay Logistics. Tracked it for a month going from Copenhagen, Edinburgh, Newcastle amongst other places. Then it disapeared completely. No response from Fenmay. Nothing from SYAPD through feedback form or direct email. Looks like a complete scam. Reported to my bank. Waiting for outcome

Date of experience: November 06, 2024

Rated 1 out of 5 stars

Total scammers

Total scammers. We ordered a garden shredder for £260. We received an order number and tracking reference number. We were told it was in Copenhagen. A couple of days later we contacted the company because the tracker disappeared. No response from the company. The logistics company was in Singapore and wouldn’t respond to emails.

Date of experience: December 06, 2024

Rated 1 out of 5 stars

It’s a scam I ordered a tumble dryer

It’s a scam I ordered a tumble dryer, it never arrived. Like many others who have reviewed it, tracking for the product was showing in Denmark and then it would disappear.
I’ve reported it to Action Fraud, I would urge everyone to do the same, It’s coming closer to Christmas, if it’s not being dealt with, potentially loads among us would have a disappointing Christmas.

Date of experience: November 24, 2024

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Rated 1 out of 5 stars

Scam.. Keep away.

All seems well then nothing arrives.
Even tracking works at first then stops.
I can only assume it's an elaborate scam.
Credit card charged by 'Palota' who ever that is?
Companies house reports as 'one employee'.
You have been warned. Do not use this artist.

Date of experience: December 06, 2024

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. These are a bunch of thieves. I ordered a camera on Nov 23rd, the money left my account on the 25th and since then nothing. No response from any of their email addresses - I am reporting them to the police and trading standards!!!!

Date of experience: November 23, 2024

Rated 1 out of 5 stars

What a bunch of thieves

What a bunch of thieves, this is definitely a scam, alongside Femway Logistics, yes you can track your parcel, but you will see it going all over place, then it disappears. KEEP AWAY you have been warned.

Date of experience: November 07, 2024

Rated 1 out of 5 stars

Scam

Scam. I ordered camera 3rd of November. I was given tracking number (fenway or something like that)
3 weeks later supposedly item arrived in UK and after that no updates. Tried to get in touch with company many times on various emails. No response. I wish I did research before I purchase...

Date of experience: November 03, 2024

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Rated 1 out of 5 stars

THIS IS A SCAM COMPANY! AVOID!!!

A very elaborate scam is the best way to describe it! I ordered a Karcher Pressure washer with the black Friday discounts and received an email from Fenmay Logistics allowing me to track it for a few days but then after that I couldn't log in to the website to track it. I've emailed SYAPD a couple of times with their different email addresses but no response at all. I've since rang my credit card provider to make a claim. I'm amazed that SYAPD and Fenmay websites are still up and running!

Date of experience: November 21, 2024

Rated 1 out of 5 stars

Scammers!!

Scammers!!! There’s even a response from the allegedly Sales Director saying shipment is delayed etc etc and now you cannot track it in Fenway which is allegedly based in Singapore, now I know it’s a total SCAM!!! I’m furious we fell for this elaborate scam ring!

Date of experience: November 01, 2024

Rated 1 out of 5 stars

I am so annoyed that I fell for this scam website

I am so annoyed that I fell for this scam. I bought a camera in their Black Friday sale. Looked totally legitimate. Camera was dispatched using Fenmay Logistics, tracked all the way to Copenhagen and then it disappeared off of the face of the planet. Have been trying to contact them all week, no reply to any of my emails. Searched on here today only to find out I was not the only person they have scammed. Please do not use this website. I have spoken to my bank and now having to wait to hopefully get my money back. SCAM SCAM SCAM!

Date of experience: December 07, 2024

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