Verified
The camera system is working as advertised. One unit is situated 600 feet away and the coverage is amazing. The second unit is situated 300 feet away and also doing a phenomenally job. The base statio... See more
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Legal Action We have now had to start legal proceedings due to taking our money and never receiving cameras, this has now been over six weeks. Do not touch this company!! TO YOUR REPLY - this has a... See more
Company replied
Verified
Finally got all the cameras installed and can see all around my property. Not too pleased with the door bell camera did realize it need to be charged. Other that the system works fine
I can review at anytime my house and all around. I received notifications/alerts on my smartphone. The ligths and sounds are dissuasive. I have a nobreak, so the swann system always is up. I'm really... See more
Company details
- #30 of 47 best companies in Electronics Company
- #18 of 18 best companies in Security Equipment Store
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
United States
- 1-800-627-2799
- swann.com
3.9
Great
9K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
Verified
It's nice that the cameras works 500…
It's nice that the cameras works 500 feet away from the hub
Date of experience: June 16, 2025
Verified
May use AI-assist with repliesRead more
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Swann security
Quick information about Swann security to everyone DONT BUY THERE SECURITY SYSTEMS as they are rubbish we’ve had problems with system cameras not working, not recording no back up and so on if you want a good system look in to it before you buy not Swann
Date of experience: July 05, 2025
Reply from Swann Security
Hi David. We understand your frustration and sincerely apologize for the inconvenience you've experienced. This is certainly not the experience we want for any of our customers.
We’ve checked and can confirm that you have an open support ticket that is currently being handled by one of our support team members. They've provided troubleshooting steps that require access to a TV or monitor in order to check your DVR settings and help isolate the issue. Please reply to the email associated with your ticket so we can continue assisting you and work toward a resolution.
Thank you for your continued patience. Your feedback is important to us.
Mary - Swann Support
Verified
Finally got all the cameras installed…
Finally got all the cameras installed and can see all around my property. Not too pleased with the door bell camera did realize it need to be charged. Other that the system works fine
Date of experience: June 14, 2025
Verified
They did not send me my order and are…
They did not send me my order and are ignoring all my emails and calls I have given up now so I advise going elsewhere, I have now ordered a new camera set with aosu and its 10 times better and no subscription and the app is so much better, I have thrown out my old swann camera system.
Date of experience: June 21, 2025
I have several Swann cameras no problem…
I have several Swann cameras no problem there. When you have a problem & need support your on your own with Swann. I purchased a new iPhone & couldn’t pair my new iPhone to my cameras. On contacting Swann re pairing my new phone Swann said, the old email had to be removed first.( I couldn’t do change it). Swann wouldn’t remove the old email address for me to pair the new email address to my cameras until I sent all the codes etc which I sent. Then they wanted a copy of my camera purchases which I sent, but, the receipt was badly faded because I purchased the cameras from Bunnings & the ink on Bunnings
receipts fade after a few months. They still wouldn’t help me & wouldn’t unpair my old email until I purchased a premium pack from them which I didn’t need. It would take Swann a few minutes to unpair. So here I am with no access to my cameras on my iPhone. Once you’ve purchased from Swann your on your own. No customer service there not to mention all the time looking for paperwork, their a disgrace to customers service
Date of experience: July 01, 2025
Reply from Swann Security
Hi Mary.
Thank you for taking the time to share your feedback. We’ve reviewed your case and can confirm that it is currently pending at the authentication stage.
At Swann, we take customer privacy and data security very seriously, and we are unable to proceed further without completing the necessary verification steps.
One of our team members will be in touch with you shortly to assist you through the authentication process.
Your feedback is important to us.
Mary - Swann Support
Very happy with my new doorbell
Very happy with my new doorbell. Super fast delivery and very easy to install ! Perfect.
Date of experience: July 01, 2025
Legal Action
Legal Action
We have now had to start legal proceedings due to taking our money and never receiving cameras, this has now been over six weeks.
Do not touch this company!!
TO YOUR REPLY - this has already been done 4 weeks ago and we are still waiting!
Date of experience: June 02, 2025
Reply from Swann Security
We’re very sorry to hear that your order has not been received and that it's led to this level of frustration. This is absolutely not the experience we want for any of our customers.
We understand your concern and the seriousness of the situation. If you are open to it, we’d like to immediately review your case and ensure its escalated to the appropriate team. Please email us at tech@swann.com with your order number and contact details so we can investigate and work toward a resolution without further delay.
We sincerely regret the inconvenience caused and appreciate the opportunity to make things right.
Your feedback is important to us.
Mary - Swann Support
I can view house video
I can view house video, but not fast-forward on my phone app, like I can at home
Date of experience: July 03, 2025
Verified
Excellent cameras
Excellent cameras. I am very happy with Swann Security. Professional and dependable. Reasonably priced. Worth it!!!
Date of experience: June 12, 2025
Verified
Great product and delivered quickly.
Great product and delivered quickly.
The outdoor security cameras were easy to install and really work well.
Date of experience: June 14, 2025
Verified
I ordered my additional cameras and…
I ordered my additional cameras and they were shipped immediately. I received them in a couple days. Perfect!
Date of experience: June 18, 2025
Fortified di Idris pinto
Date of experience: July 02, 2025
Accidentally the camera it will be…
Accidentally the camera it will be offline many times , so I have to reconnect
Date of experience: July 02, 2025
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