Surety Bonds Direct Reviews 2,692

TrustScore 5 out of 5

4.8

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service, highlighting its ease of use and the speed of the process. People also value the clear and concise descriptions of services and pricing, as well as the prompt responses received, even during weekends. Consumers find the staff to be knowledgeable, courteous, and professional, which contributes to a positive overall experience. The company's prices are considered competitive, with reviewers noting they are often better than other options. The quick response times and efficient communication are also highly valued, with many customers reporting satisfaction with the speed at which their requests are handled. Overall, individuals express satisfaction with the customer service provided, with some specifically mentioning helpful and friendly representatives.

Based on reviews, created with AI

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Rated 5 out of 5 stars
Verified

Surety Bonds Direct assisted our company's needs right away. Their representative was very knowledgeable of the bond process and our request was met with a quick turn-a-round. We will definitely use... See more

Company replied

Rated 5 out of 5 stars
Verified

Happy New Year!! your employee Justin Richmond made the process so easy. He was very professional, very helpful, very eager to help me get what I needed to get. Your underwriting department was very... See more

Company replied

Rated 5 out of 5 stars
Verified

I was expecting this process to be long and tedious with a salesperson trying to force more coverage or additional services onto what I was calling for. It wasn't this at all. It was fast, accurately... See more

Company replied

Rated 5 out of 5 stars
Verified

Honest pricing, was quick, required less info than other places. Other surety bond spots got all my info and never even got back to me about prices. Would definitely recommend this site and if I neede... See more

Company replied


Company details

  1. #80 of 272 best companies in Business to Business Service
  2. #34 of 98 best companies in Insurance Agency
  3. #15 of 30 best companies in Insurance Broker

About Surety Bonds Direct

Written by the company

Surety Bonds Direct is licensed to offer thousands of different types of surety bonds across the country.

We take pride in being the low cost surety bond destination for individuals and small businesses from coast to coast. By working with Surety Bonds Direct, you are avoiding fees and mark-ups often associated with layers of agents and brokers in the middle.

Get a Free Quote »

About Surety Bonds Direct »

Surety Bonds by State »

What is a Surety Bond? »

Our commitment is to provide you with the right bond fast, and at a great price.


Surety Bonds Direct is a national bonding agency committed to saving you money by going direct for all your surety bond needs. We have simplified the process, offering our customers fast and friendly service at the lowest costs available in the industry. Surety Bonds Direct is licensed to offer thousands of different types of surety bonds across the country.

Surety Bond Experts

Written by the company

Easy. Fast. Bonded.

Your bond will be accepted - Guaranteed!

Official bond forms from AM Best A-Rated Sureties

Official bond forms from AM Best A-Rated Sureties
At Surety Bonds Direct, we stand behind our bond forms. If a state, federal government or other government bond obligee rejects the bond form and any subsequent revisions submitted by us on the basis of bond language, authenticity or legal format, we will refund your bond cost in full.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Quick response

Quick response

Date of experience: June 26, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Mohammed,
We value your feedback. It's terrific that you received a quick response!

Rated 5 out of 5 stars
Verified

Easy to do business with

Easy to do business with. Great follow up, even when I got busy at work and was ally to reply. I’m very happy

Date of experience: June 25, 2025

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Reply from Surety Bonds Direct

It's awesome to hear that you are happy with your experience and that the process was easy! We look forward to working with you again.

Rated 1 out of 5 stars
Verified

Bad customer service

Rep literally hung up on me and when I tried to call back never answered the phone.

Date of experience: June 23, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Chris,
We sincerely apologize that you were unable to reach your representative after being disconnected. It is our goal to provide timely and prompt communication with our clients. I looked into this and do see that your bond was issued and sent to you the same day it was paid. Please let us know how we can assist at your earliest convenience.

Rated 5 out of 5 stars
Verified

It was easy

It was easy, the representative answered my questions.

Date of experience: June 26, 2025

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Reply from Surety Bonds Direct

Rhonda,
It's great to hear that you had a smooth experience and that all of your questions were answered. We appreciate your business.

Rated 5 out of 5 stars
Verified

Easy to work with

Easy to work with. Knew what we needed and responded quickly to all requests.

Date of experience: June 23, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Michael,
Our team is proud to provide prompt and knowledgeable service. Thank you for choosing Surety Bonds Direct.

Rated 5 out of 5 stars
Verified

Was a pleasure working with Linda

Was a pleasure working with Linda. She was very helpful and friendly and gave me the best quote

Date of experience: June 18, 2025

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Reply from Surety Bonds Direct

Ericka,
We are elated to hear that you had a pleasant experience working with Linda and that she gave you a competitive quote for your bond. We appreciate your business!

Rated 5 out of 5 stars
Verified

Professional

Professional, courteous and knowledgeable staff.

Date of experience: June 11, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Sana,
We appreciate your feedback! It's great to hear that the team was professional, courteous, and knowledgeable when assisting you.

Rated 5 out of 5 stars
Verified

The process was quick and easy

The process was quick and easy. I will certainly use these services again.

Date of experience: June 05, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

It's great to hear that the process was quick and easy. We look forward to working with you again!

Rated 5 out of 5 stars
Verified

Immediate Quote + Seamless Phone Booking

I requested an online quote and received lightning-fast responses – within minutes, not hours. An absolute game-changer for urgent moves!

Date of experience: June 03, 2025

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Reply from Surety Bonds Direct

Hernan,
It's terrific that you received a lightning-fast response within minutes! We appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars
Verified

Excellent service.

Clear and concise description of the service and pricing. Easy ordering. Quick reply on a weekend. Documents accepted by county without question..

Date of experience: May 26, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Elvin,
It's wonderful to hear that you received a clear and concise explanation of the process and that your bond was accepted by the county without any issues. Thank you for choosing Surety Bonds Direct.

Rated 5 out of 5 stars
Verified

5 stars service same day service I'm…

5 stars service same day service I'm happy with the service i received i highly recommend it

Date of experience: June 04, 2025

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Reply from Surety Bonds Direct

Rachida,
It's terrific that you received excellent service! We appreciate your recommendation and look forward to working with you again.

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. Answered all my questions very thoroughly.

Date of experience: June 04, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Jennifer,
It's wonderful that you received great customer service and that all of your questions were answered in detail. Thank you for choosing Surety Bonds Direct.

Rated 5 out of 5 stars
Verified

I love the efficiency of the process

I love the efficiency of the process, so we can help our clients faster.

Date of experience: June 03, 2025

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Reply from Surety Bonds Direct

Ivis,
We're thrilled to hear the process was efficient and that you were able to help your clients quickly. We appreciate your business.

Rated 5 out of 5 stars
Verified

Very Helpful

Customer Rep was very knowledgeable and helpful and resolved my issue quickly.

Date of experience: May 27, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Joe,
We are delighted that the representative you worked with was knowledgeable and helped resolve your issue quickly. Thank you for choosing Surety Bonds Direct.

Rated 5 out of 5 stars
Verified

This was great professional

This was great professional, and efficient experience. The representative Owen answered all my questions and told me what to expect. It was a great experience.

Date of experience: May 29, 2025

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Reply from Surety Bonds Direct

Adriene,
We are thrilled to hear your experience with Owen was professional, efficient, and informative. We appreciate your business.

Rated 5 out of 5 stars
Verified

Immediately addressed my concerns and…

Immediately addressed my concerns and wrote the bond while I was no the phone.

Date of experience: May 27, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Thomas,
It's great to hear that you received immediate help on the phone with your surety bond. Thank you for choosing Surety Bonds Direct.

Rated 5 out of 5 stars
Verified

Easy

Easy, fast, convenient.

Date of experience: May 20, 2025

Surety Bonds Direct logo

Reply from Surety Bonds Direct

Julia,
We are happy to hear that you had an easy, fast, and convenient experience. We appreciate your business.

Rated 5 out of 5 stars
Verified

Great services

Great services.

They are great to work with, fast response time and communication is top notch.

Date of experience: May 16, 2025

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Reply from Surety Bonds Direct

John,
It's fantastic that you received a fast response, as well as top notch communication. Thank you for choosing Surety Bonds Direct.

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