superstore.foletti.com Reviews 591

I made a mistake ordering the wrong Samsung TV. I contacted FOLETTI minutes later and they refused to make any effort to stop or change the order. Their excuse was that online orders go directly to their warehouse. A message, email, telephone etc. would have been fast and easy. I told them I did not understand but they did not respond a second time. It was my mistake but this lack of flexibility & interest in customer service tell me this is not a place I will work with in the future.

Date of experience: June 24, 2025

Shipping was a bit long as they had to wait for stock, and it was not very clear when buying, either the delivery date. Also, they do not provide return and reimbursement in case the product doesn't satisfy your needs. But the support via email was quite fast, thank you!

Date of experience: June 03, 2025

Alles war gut, Super Shop!

Date of experience: May 24, 2025

PS5 PRO ordered: cheap and fast

Date of experience: May 13, 2025

Excellent prices and support, easy to buy and to follow the shipment

Date of experience: March 25, 2025

Fast and perfect!
Product at best price and compliant with expectations.

Date of experience: March 23, 2025

If you are not in a hurry and are okay not being able to return a product, this shop is for you. Not WCAG-compliant.

Date of experience: March 19, 2025

Shipping time was okay. Product came as described.

Date of experience: March 06, 2025

+ günstigster Anbieter
- kein Umtausch möglich
- „ab Lager“ angepriesen, lange Lieferzeit

Date of experience: February 27, 2025

I ordered multiple times hard disks from Foletti and some arrived damaged, especially the last one.

After explaining the issue with photos of the physically damaged hard disk I received I asked to return it but I got no answer since.

In the meantime I tried the damaged hard disk in my server and it worked for some hours but as suspected it started reporting errors and corrupting the data I moved on it.

I am very disappointed with the after sale service provided by this store.

Date of experience: February 12, 2025

Good communication and no issues with delivery. Great prices

Date of experience: February 21, 2025

Excellent service, on time delivery, good value compared to the average prices for the same item online

Date of experience: December 07, 2024

I ordered a 75' Samsung TV for 1240CHF,
They wasted my time 1 week and than cancelled the order with reason EOL, Without even saying hello.
I see they deleted the item i ordered and created another one with price 2600 CHF!
This is thief , i already asked for explenation via email no response so i told them i will contact my Insurance Legal to follow this case!
They are thieves, do yourself a favour and dont buy from their store, never reply if you want support !!

Date of experience: November 12, 2024

Pas cher et rapide. Je recommande :)
Günstig und schnell. Ich empfehle :)

Date of experience: November 01, 2024

The package arrived totally damaged, even the box of the product was damaged and when I contacted the support they were negligent and had no intention of find a solution. Will never order in that store again.

Date of experience: October 09, 2024

Everything I have ordered via Foletti has arrived in good time and at a very fair price. Tiptop shop!

Date of experience: September 19, 2024

Fair prices & quick service, but not sure that registered delivery was required for a small, non-valuable order.

Date of experience: September 11, 2024

First experience was great. Delivery time was respected. Team was responsive to question. Price was the best for my product.

Date of experience: August 17, 2024

1) the shop shows two information:
First, that the item is on-stock.
Then the delivery date (mostly two weeks).
Even it’s on stock. Do NOT assume it will be delivered earlier. (Yes, ask: Why should it take TWO weeks to be delivered if it’s on stock??)

2) I made the mistake to hope being delivered earlier. In fact, instead of two weeks, it took more than four.

3) you will have to ask again and again about the current delivery schedule. No proactive communication from their side.

4) responses to emails in my case: about 20h. Without empathy. (Generally: no answer the same day)

5) delivery information are in Italian. Even you order in German/English. The link has no translation/at least on my device.

6) they said they would get the parcel on Thursday. But we’re not able to send it the same day. So it could be delivered for the weekend.

If you want cheap: ok, have a try. Your risk. But then plan a very long schedule, and no “extra goodies” for their mistake.

If you count on a relative reliable/fast delivery: hands off!

Date of experience: June 17, 2024

Took more than 2 weeks for shipment to arrive, no returns are possible.

Date of experience: April 28, 2024