Strava Reviews 372

Just about OK as a fitness app, BUT Strava bought FATMAP (an excellent app for ski touring and mountaineering), and basically shut it down. This act of vandalism may cost lives. There is no replacement yet for Fatmap, so many people have to go back to paper maps and compass.

Date of experience: July 01, 2025

Absolutely awful
Signed up for the free trial and realised 2 days in is useless for me. I'm now trying for more than a week to cancel and it just wouldn't cancel it.CS absolute ignorance
Avoid it

Date of experience: June 16, 2025

⚠️ Your professing time for treating and resolving support requests are catastrophic, even with a paid subscription!

Date of experience: June 26, 2025

Straight to the point It’s got a large community which is why it’s popular.

coming back to it after a few years now, there is way too much stuff now behind a paywall.

Date of experience: June 21, 2025

It was good when it was initially set up by cycling enthusiasts, but now it’s all about increasing revenue at the expense of road safety. They allow the most ridiculously dangerous anti social segments to be set up on shared pathways with walkers, along sea proms, blind narrow alleys. I started flagging these many times and the person who was creating them for his KOM hunting quest complained and I got barred from flagging any segments. There have been a number of deaths and serious accidents and allowing dangerous segments clearly shows they do not care about cycling safety!
With a previous upgrade and increased subscription cost they were meant to spot KOMs that were clearly done in a car. Never happened, locally there are plenty of silly KOMs clearly done in a car, like 40 mpg averageon a 1 mile 10% hill.

Date of experience: June 20, 2025

Absolutely the worst customer service I’ve ever experienced. I submitted a ticket last year to cancel my subscription and request a refund—no response at all. A full year later, they charged me again, and I opened another ticket—still no reply.

It’s honestly unreal that there’s no way to properly contact the company or get support. Completely unacceptable.

Date of experience: June 20, 2025

So you decide to hide my PRs until I pay on the biggest ride of my year. Time to move on. I gave 1 star because there is no option to give a minus.

Date of experience: May 24, 2025

Wish I'd read these reviews before signing up. Subscribed for a year thinking I was paying monthly and could cancel anytime. In fact they took a whole year's cash. After 4 days I realised it wasn't a good app. Tried to get a refund within the 14 day period. Then the nightmare really begins. No humans. Support tickets are ignored. Emails are ignored. This is truly the worst customer service I've ever encountered in 53 years.

Date of experience: May 23, 2025

App not fit for purpose. Footpaths shown which don’t exist or are over private land so routes are non existent
No customer service
When you eventually find their email address takes an age to respond. I asked for a refund of tge £65 paid. Told to ask Apple for refund instead?? When I emailed back saying my money was paid to STRAVA and they have my money. I was ignored. Sent numerous polite emails but no response.
DO NOT BUY THIS APP.
IT DOESNT WORK
ONCE THEY HAVE YOUR MONEY YOU ARE IGNORED

Date of experience: May 02, 2025

Well I’ve only been with strava a week and already it’s not showing all my daily activities.
Trying to contact them is a joke, so as so many reviews are saying I’d give this a miss until they get customer support facilities sorted. I think the app popularity is just making money rather than helping its members.
So still on the free trial till May even though I’ve unsubscribed but that’s normal, the app only recognises 1 out of the 3 activities I’ve done again today, it’s making me look idle now

Date of experience: April 23, 2025

Worst company to every lay foot on this planet, they need to be shut down, they are thieving scum bags that steel peoples money, they are sneaky so be careful with using the app, customer service is shocking, they work with google to con people, they lure you in with a ‘free trial’ and then steal your hard earned cash, they are rude, do not use this terrible app, I would give minus 200 stars if I could, horrible horrible company that ignore your requests and just want your money they don’t care about you at all. Avoid at all costs. Do not sign up to premium or free trials because you will be trapped in a downward spiral of ping pong emails to try and get your money back when you try and get out of the subscription. AVOIDDDDD!!!!!

Date of experience: April 12, 2025

Strava is the best. It works perfectly for me. I love to be outside and do sport. I'm getting on really well in running. I lost a lot of weight and I feel good. A very big thank you to Strava. 🤗😀

Date of experience: March 13, 2025

Worst app ever. No features work as they are supposed to. Auto pause is hit or miss, you can't plan routes without it taking you miles out of the way when all you have to do is cross a street with a crosswalk, links never work, I could go on and on. Don't waste your time.

Date of experience: April 06, 2025

For what it has in terms of social it lacks in actual practical mapping and pre planning routes. Not worth paying for for myself but different strokes for different folks.

Date of experience: April 06, 2025

Terrible customer service! Got charged randomly for strava premium when I cancelled my membership well over a year ago, (I triple checked it wasn’t an auto-renewal) and when I’ve questioned them, they have just ignored me

Date of experience: April 01, 2025

A positive social media app! Love how it's practical, but also lets you connect with friends.

Date of experience: April 01, 2025

Ive tried to give this app the benefit of the doubt when measuring a distance of a run but it is always incorrect.

Most recently it measured a simple 3k run as 750m.

Not good at all.

Date of experience: March 28, 2025

The app uses quite a bit of battery. And this is particularly annoying when you forget to stop your activity in the app. It slurps up your whole battery over night, causing you to wake up with a dead phone. I would expect that I should not be too difficult to build in an automatic stop function? or a message to remind you that it is still running? or just lower usage of energy.

Date of experience: March 20, 2025

Use this a lot and I have no issues. Quite like how progressive it is. Always changing and improving

Date of experience: December 19, 2024

Downloaded the app. It looks good with all the stats and etc until I tried to set up a cycling route using only bridleway path (traffic free). After over a hour of trying and a couple of youtube videos, I gave up. The app is user-unfriendly. It is simply not designed for ordinary people. May be only for elite runners! Save your money. I did it on googlemap and its free!

Date of experience: March 07, 2025