Stif Mountain Bikes Reviews 68

Bought a Troy Lee helmet which was a great price and delivered quickly. Had to return it due to a fault (manufacturing issue which I hadn’t noticed until after I’d removed the tags) and they couldn’t have been more helpful or pleasant to deal with.

Date of experience: June 04, 2025

Do not buy from this retailer, just look at how they are not informing their customers on the Santa Cruz Heckler battery recall.
Disgusting.

Date of experience: May 01, 2025

Ordered a new sram axs groupset online. Contact was on point and the service was outstanding. My order was delivered the following morning by courier.

Date of experience: May 01, 2025

The shop is well stocked and they support local trail builders which is ace

Date of experience: March 28, 2025

Great service, communication and products all nicely packed. Will use again.

Date of experience: February 18, 2025

Fast delivery and great customer service

Date of experience: March 18, 2025

Great service from the guys at Stif. Very helpful and very professional

Date of experience: February 25, 2025

original purchase around 2022 Feb
-Wouldn't sell me a V10,even after consistently asking for one (They referred me to a Nomad which I bought instead (2-3 ish years later ) I got to ride a V10 absolutely hated it, After riding my nomad for 3 years absolutely love it ,best bike I have ever ridden ,at my 6 weeks first service ,my rear coil shock absorber was broken or something ,got it replaced under warranty for a rock shock air shock ,brilliant service
-Bottom line
(Thank you for not selling me the V10 even though I insisted on it many times )(however it isn't as hard to ride / pedal as guy in the shop told me )

(thank you for selling me the nomad instead :)

Date of experience: January 26, 2024

Stif and Santa Cruz have been amazing and have been incredibly helpful, efficient and have gone way beyond what they needed to do. Cant recommend them highly enough and will 100% be putting my business their way. Customer care of the highest order.

Date of experience: January 23, 2025

Excellent!!! Ordered a new bike for a great price and it was delivered without hassle within a week an half. Communication from the store was top notch. Bike arrived well packaged, setup and in pristine condition. Would definitely recommend!…👍

Date of experience: December 12, 2024

What a fantastic service. The team at Stif are top notch and extremely helpful. On top of that the turnaround was extremely quick.

Date of experience: November 07, 2024

Had a good experience with the purchase of my Santa Cruz Hightower, good communication and bike clearly built and shipped with care.

Date of experience: September 22, 2024

Great service . Swift delivery as usual .
These lads n lasses know their onions !
Will deffo be back .

Date of experience: September 28, 2024

Stiff (and Santa Cruz) are amazing for customer services. I needed an obscure part for my V1 Bronson, Stiff (and SC) provided for free the next day after making the request. I have dealt with Stiff on a few occasions and have been delighted with the friendly and efficient manner in which they engage with you. Will defo get my next SC from Stiff.

Date of experience: September 20, 2024

Excellent service and prompt delivery. Very friendly and informed staff.

Date of experience: July 03, 2024

Exceptional, the service was great and so was the staff, they helped me choose the bike I wanted and the gear also.

Highly recommended

Chris

Date of experience: June 22, 2024

Good Price & delivery but Fox Gloves broke the first time of use - They arent expensive products but they wanted the old ones back before they would send me any others (although they are broken and I sent lots of pictures).

Customer Service was a little blunt too but hey maybe I'm just annoying lol

Date of experience: May 13, 2024

Stif did a wonderful job for me. Bought a cracking bike from them; they built it packed it and despatched it exceptionally quickly - you know what it’s like when you get the N+1 excitement - you want the bike straight after you pay.

They checked with me all build details and after service by Gav was on point

Date of experience: April 26, 2024

Great company, excellent customer service and very friendly staff capable of answering any questions, recently purchased a Santa Cruz tallboy from here and the whole process was a pleasure, can’t recommend highly enough.

Date of experience: April 24, 2024

The staff at the Harrogate store are extremely helpful. I got to try a few of the bikes I was looking at and was given some really good advice on what would suit me best for my style of riding. The deal I got was really good and so was the after sales support. Gav was great and looked after everything start to finish. There was a potential manufacturer defect with one of the tyres that initially I only wanted reassurance with. Instead they offered to replace it free of charge with a better tyre so I couldn’t say no. I would recommended using this shop. They are flexible and will sort you out so you leave happy. Thanks again

Date of experience: March 01, 2024