I researched and asked fellow golfers about Stewart and a couple other electric cart competitors. I purchased the Q-Follow after my questions and watching fellow golfers carts. and am totally... See more
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Verified
It was really snappy on turns, follow mode didn't always work. Downhill seemed to have no breaks, concerned with rollback if uphill and stopped. It def feels premium from the base but as you... See more
I am very satisfied with the support and services I have received from Stewart Golf USA. Once we were able to get on the phone and discuss the problems with my cart and the options available to me we... See more
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Verified
It’s the best investment I’ve made for golf this year. It has given me the opportunity to get my steps in and concentrate on golf
Company replied
Company details
- #2 of 2 best companies in Golf Cart Dealer
- #3 of 3 best companies in Golf Club
- #7 of 9 best companies in Golf shop
- #61 of 78 best companies in Sporting Goods Store
- #17 of 32 best companies in Sportswear Store
About Stewart Golf USA
Written by the company
Golf Caddies
Accessories
Contact Us
About Stewart Golf
When you choose to play with a Stewart Golf caddie, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated US-based Customer Care centre.
Every Stewart Golf caddie is meticulously built by hand at our Great British headquarters, before being shipped and distributed from our facility in Reno, NV. Our United States head office can be found in Houston, Tx.
Changing How The World Plays Golf
In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf caddie developed specifically for remote control use.
Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.
We've been selling golf caddies in the USA almost as long as we've been building them. In 2015 we made the decision to establish our own business there to help build awareness of walking golf, and of course our own dream machines. Stewart Golf LLC was born and now golfers across all 50 states are experiencing the freedom of follow for themselves.
Contact info
Stewart Golf LLC, 18021 Longenbaugh Rd, Suite 1B, 77433, Cypress, United States
- +1 888 814 9862
- info@stewartgolfusa.com
- stewartgolfusa.com
4.2
Great
827 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Verified
Good but not the best
It was really snappy on turns, follow mode didn't always work. Downhill seemed to have no breaks, concerned with rollback if uphill and stopped.
It def feels premium from the base but as you move up towards the handle, feels flimsy and does not hold a hybrid bag very well at all...
I do understand this may not be for a hilly course but maybe somewhere dry and pretty flat.
Customer service is great though, the stars is simply for the product use on the course.
Date of experience: June 20, 2025
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Verified
Customer support by email takes too…
Customer support by email takes too long. It took 3-4 business days minimum to get a response. And it took 3 responses to get to a conclusion (which was that I needed to send my unit back for service). Once I got to that point, Stewart did good. I got my unit back quickly and it works great now. The problem is that I lost use of my unit for 4-5 weeks. RIDICULOUS!!!
Date of experience: June 20, 2025
Reply from Stewart Golf USA
Hi Jeffrey, thank you for your honest review and for giving us the opportunity to resolve the issue with your Q Follow. We're truly sorry for the delays and understand how frustrating it is to be without your trolley, especially during peak season.
You're absolutely right that response times, particularly around arranging the return for repair, were slower than they should have been. While we’re glad to hear your unit is now working great, we’re reviewing our processes to ensure faster handling and improved communication, especially for time-sensitive issues like yours.
We really appreciate your patience, and your feedback means a lot, it’s how we improve. We’re glad your trolley’s working great now and hope the rest of your season goes smoothly.
Wishing you smooth rounds ahead,
The Stewart Golf USA Team
Verified
It’s the best investment I’ve made for…
It’s the best investment I’ve made for golf this year. It has given me the opportunity to get my steps in and concentrate on golf
Date of experience: June 20, 2025
Reply from Stewart Golf USA
Thanks for the great feedback! We're so glad to hear it’s helped you stay active and focus more on your game, here’s to many more enjoyable rounds!
Verified
Thanks for your help
Date of experience: June 20, 2025
Reply from Stewart Golf USA
Thank you for leaving a review, we're always happy to help😊
Verified
Trolley will not follow
Trolley will not follow. Second cart with same problem. I’m done clearly I’m electrically charged or they had a couple bad days in the factory but once is an anomaly twice is a trend
Date of experience: June 19, 2025
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Verified
Received order in a timely manner.
Date of experience: June 19, 2025
Reply from Stewart Golf USA
Many thanks for leaving a review and enjoy your order!
I am very satisfied with the support…
I am very satisfied with the support and services I have received from Stewart Golf USA. Once we were able to get on the phone and discuss the problems with my cart and the options available to me we were able to agree on a solution that was very acceptable to me. Within a day of approving the repairs to be done I received visual notification (via YouTube video) that my cart was working as advertised. I really feel that my original investment in the Q Follow was the right decision and that Stewart appreciates me as a customer. Highly recommend doing business with Stewart Golf USA.
Date of experience: July 01, 2025
Reply from Stewart Golf USA
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had a positive experience with the Stewart Golf USA team and that the repair process was smooth and reassuring. It’s great to know that the Q Follow is living up to expectations and that you continue to feel confident in your investment. We truly do appreciate you as a customer and are grateful for your recommendation, it means a lot to us.
I researched and asked fellow golfers…
I researched and asked fellow golfers about Stewart and a couple other electric cart competitors.
I purchased the Q-Follow after my questions and watching fellow golfers carts. and am totally pleased.
Well balanced and the command range is well over 50 yards.
I also purchased an umbrella holder and with the existing strap fastening, it fails to hold steady, my G4Free reflective umbrella in the holder when there is a steady breeze.
A "circumference adjuster" of some sort would be a better design.
Date of experience: June 28, 2025
Reply from Stewart Golf USA
Thanks for your feedback and for choosing the Q Follow, we're glad to hear you're enjoying it and that it’s living up to expectations out on the course! We appreciate your comments on the umbrella holder too. The current strap design is made to accommodate a wide variety of umbrellas. As with all our products, we carry out extensive testing and in this case, we found that securing the umbrella too tightly to the trolley can actually increase the risk of it tipping over in strong winds. For this reason, we always recommend holding your umbrella while walking the course, and only placing it in the holder when you're stationary. This approach offers the best balance of convenience and safety.
Verified
The two wheels I ordered were shipped…
The two wheels I ordered were shipped via UPS and required a signature for delivery. Stewart says it’s a UPS issue and UPS says “it’s what the shipper requested”.
When UPS decided the day to deliver I was not home all day. I could only change the delivery by paying them more. So the package arrived again the next day and by luck I ran into the delivery at my door. I had signed the tag they left on first attempt but they said it wasn’t good enough because it didn’t have proof that I was over 21. I’m 66.
I did receive the wheels only to find out they are for the wrong model caddy. Website showed them as for X-models but apparently not X7’’s.
Date of experience: June 25, 2025
Reply from Stewart Golf USA
Hi Randy, we’re sorry to hear you encountered a number of issues with shipping/delivery. We’ll pass this feedback back onto our UPS representatives, but this review should be aimed at UPS rather than us directly. If you have any issues of feedback on the products you’ve received then please include this in your review for Stewart Golf. We would appreciate it if you could update this review to reflect your experience solely with Stewart Golf. Kind Regards.
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The Q Follow works great
The Q Follow works great, is super easy to fold and unfold, and has made it possible for me to walk the course again. It's awesome!!
Date of experience: June 10, 2025
Reply from Stewart Golf USA
Thank you so much for the review! We're thrilled to hear that the Q Follow has helped you get back out walking the course.
Worst customer service ever in the USA
I have been contacting Customer Care Advisors for an advise on Premier Service and also the possibility go trading-in my QFollow trolley which I have an unfortunate incident but they are not very responsive either via email or even returning my call.
I will just use my trolley until it breaks down beyond repair but will not buy a Stewart Golf trolley anymore and will absolutely NOT RECOMMEND the product to anyone if you want to keep you sanity intact.
Date of experience: June 01, 2025
Reply from Stewart Golf USA
Sorry to hear you're having trouble with your Q Follow. If you could drop an email to info@stewartgolfusa.com with the details, we’ll make sure the team is expecting your message and can get things sorted for you.
Verified
Very good customer service
Very good customer service. It’s hard to get that anyway now these days.
Date of experience: May 19, 2025
Reply from Stewart Golf USA
Thank you for the review! We're happy to hear you had a great experience with our Customer Care team.
Verified
Great customer service
I communicated with Ellie and Nathan about the rear cover for my X10 and they were exceptionally helpful. They got me squared away and shipped the part out quickly. Amazing customer service!! Thank you.
Date of experience: May 19, 2025
Reply from Stewart Golf USA
We're pleased to hear Ellie and Nathan were able to get everything sorted for you, thank you so much for leaving a review!
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Verified
Great products with better service
Great products with better service! I sent my Q Follow back to Stewart to replace the "gear boxes" after one failed well passed the warranty period -- and after a ton of use. The cost seems totally reasonable and they made the process easy. Shipped me a new boxes, I shipped my cart back.
Date of experience: May 20, 2025
Reply from Stewart Golf USA
Thanks so much for the review! We’re really pleased we could help get your Q Follow back in action, and that the process felt smooth and easy.
Stewart Golf Carts - Stay Away!
Absolutely atrocious company. Paid $3,000 for their flagship electric cart. Less than 7 rounds in and they confirm that a LACK OF CHARGING has led to a blown battery. $450 to replace. How does NOT charging a battery result in it blowing up? Paid them two weeks ago for new battery, still not shipped. Promised response after response and heard nothing. MONTHS of conversation and complaints with their customer service folks has resulted in nothing. Stay away. Absolute disgrace.
Date of experience: May 19, 2025
Reply from Stewart Golf USA
Hi Ian, we would like to sincerely apologize for the customer experience you have received from us here. We hold ourselves to an extremely high level of Customer Care, but I can see that we have fallen short of our usual high standards here. As a gesture of goodwill, we have refunded the total order amount for your replacement battery. This battery has since been dispatched and tracking shows this is due to arrive with you on Saturday 31st May. This issue you experienced with your battery was due to the battery falling into a 'deep sleep' due to lack of use, and as this was outside of your warranty a replacement was therefore required. Once again, we would like to apologize for your experience here, but we hope you are able to get back out onto the course very soon with your Stewart electric cart. Best regards
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Solid 5 on the Product - less so on the customer experience
I give the Vertex a solid 5 for performance, ease of handling and overall quality. I treated myself to an electric push cart (trolley) for my 70th birthday. Totally worth the money!! Marking down to a 4 for the customer experience, which while still good was difficult to manage. There is no number you can call to speak with a representative and e-mail exchanges can take several days.
Date of experience: May 27, 2025
Reply from Stewart Golf USA
Thanks for your review, it's great to hear you're loving the product. We apologize for the delayed response from our Customer Care team, this is a very busy time of year for them but we appreciate your patience. Best regards.
81 year old walker
I have had good experience with customer service and really enjoy my Q-Follow. I had been thinking of purchasing a Q-Follow for about 3 years and finally after various sale promotions did it. A great price with the help of a Stewart associate. Bought in February 2025 and finally got to use it late April due to weather. I have been very happy with the caddie and get many positive remarks while on the golf course. Golf at various courses that a very hilly with no problems. I purchased the extended warranty as I do with all of my substantial purchases. Customer service gets a grade "A" in my book. Great product built with quality in mind. Thanks Guys!
Date of experience: May 16, 2025
Reply from Stewart Golf USA
81 years: that's very impressive! Really happy that we're helping you keep enjoying your golf.
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Works like it said it would
Works like it said it would. Simple fold and unfold. Fits nicely in back of Bronco for transport
Date of experience: May 15, 2025
Reply from Stewart Golf USA
That's great news: and you're 100% about it being easy to transport.
Verified
Reply from Stewart Golf USA
Thanks!
Verified
Reply from Stewart Golf USA
Great news. Glad to help.
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