Verified
I had to improvize wall mount verses open steps. My vision for this look was a complete success for the project constructed from beginning to complete, Bardominium! Thank you Steve A&K Builders
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Verified
I apologize, but I don't remember the name of my sales representative. He was phenomenal though. He clearly had excellent knowledge of his products and how the install would go. He helped relieve the... See more
Company replied
Verified
StepUp has fabulous customer service! Even called us to help when they saw we had items in our cart but hadn’t decided yet. Gave expert suggestions on parts needed to complete our stair project. Mater... See more
Company replied
Verified
Bought balusters from SUS because Home Depot lowes and Menards didn’t have the 3/4 inch iron balusters I needed. Their staff was very helpful w installation questions and the order was only slightly... See more
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Company details
- #4 of 7 best companies in Building Materials Supplier
- #2 of 3 best companies in Building Restoration Service
- #1 of 4 best companies in Do-it-Yourself Shop
- #67 of 173 best companies in Furniture Store
- #9 of 43 best companies in Home Improvement Store
Written by the company
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices! All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters. At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference! StepUP envisions… StepUP creates… StepUP beautifies… StepUP is Stair Parts Imagined!!
Contact info
60467, Orland Park, United States
- (708) 914-5141
- sales@stepupstair.com
- stepupstair.com
4.7
Excellent
133 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
I had to improvize wall mount verses…
I had to improvize wall mount verses open steps.
My vision for this look was a complete success for the project constructed from beginning to complete, Bardominium!
Thank you
Steve A&K Builders
Date of experience: June 04, 2025
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Verified
Awesome Sales/Service!
I apologize, but I don't remember the name of my sales representative. He was phenomenal though. He clearly had excellent knowledge of his products and how the install would go. He helped relieve the stress of a complicated railing system and everything came out great!
Date of experience: April 30, 2025
Reply from StepUP Stair Parts
We thank you for your thorough review and the confidence placed in StepUP Stair. We highly value our superior value and quality of stair parts along with our dedicated and knowledgeable customer service staff. We always love to hear from a pleased customer.
Verified
Nice to do business with
Promptly answered my email questions before I ordered. Delivery was smooth and quick. Product was just what I wanted & expected.
Date of experience: April 29, 2025
Reply from StepUP Stair Parts
Donnette, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our customers. We always love to hear positive remarks from another happy StepUP customer.
Verified
Materials were exactly what we wanted…
Materials were exactly what we wanted and are high quality.
Date of experience: April 04, 2025
Reply from StepUP Stair Parts
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of our stair parts. We always love to hear from a pleased customer.
Item shipped quickly
Item shipped quickly with no issues with items.
Date of experience: April 17, 2025
Reply from StepUP Stair Parts
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior stair parts along with our timely arrival.
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Verified
Customer service called to check the…
Customer service called to check the order and found an error, very helpful
But one of the items had been damaged, it had been sanded to try and recover the piece, the sanding job wasn’t great and there was other damage to the piece as well
Date of experience: March 20, 2025
Reply from StepUP Stair Parts
We thank you for your review. We highly value your comments, particularly striving to ensure that your order came better than what you ordered. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
As always, we strive for all 5-star ratings, however we were not aware of the damage in order to review and rectify best. We always ask that you contact us so we can understand how we could have earned this highest rating.
Verified
Excellent!!
Excellent. Easy ordering. Shipped and arrived within a week. Everything came exactly as ordered. Would def order again.
Date of experience: March 27, 2025
Reply from StepUP Stair Parts
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service and timely delivery we strive to provide with each of our customers.
Verified
Product was as described
Product was as described, shipped cost effectively and in a timely manner
Date of experience: March 20, 2025
Reply from StepUP Stair Parts
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our cost effective shipping and service we provide with each of our customers.
Verified
Every thing was good came on time and…
Every thing was good came on time and exactly what I expected.
Date of experience: March 06, 2025
Reply from StepUP Stair Parts
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our timely shipping and service we provide with each of our customers.
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Verified
Great product
Date of experience: December 05, 2024
Reply from StepUP Stair Parts
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers.
Verified
Very satisfied
Date of experience: February 27, 2025
Reply from StepUP Stair Parts
We thank you for the review of your overall satisfaction with StepUP Stair! We highly value the superior value of stair parts along with our customer service we strive to provide with each of our customers.
Verified
Beautiful product that shipped quickly
Beautiful product that shipped quickly. Can't wait to see it installed.
Date of experience: March 12, 2025
Verified
Great communication
Great communication, affordable prices, and fast shipping. Highly recommend over other online stair companies I have used previously. Product came in good condition and exactly as ordered.
Date of experience: February 18, 2025
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Verified
I'm very pleased with this company and…
I'm very pleased with this company and the materials I purchased from them!
Date of experience: February 14, 2025
Verified
Great 360 degree service
I received pre-purchase consultation to MSN sure that I had all of the parts I needed to complete the job. The materials were excellent quality and were shipped quickly. I am a very happy buyer.
Date of experience: February 04, 2025
Verified
Product great quality & craftsmanship
Product great quality & craftsmanship. Not a fan of shop app or the non existent updates.
Date of experience: February 12, 2025
Verified
Excellent quality
Date of experience: February 12, 2025
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Verified
Great experience!
I had a question about my order and they responded quickly to my inquiry! The product arrived in a timely manner and was a perfect match! Will definitely use this company for future projects!
Date of experience: January 31, 2025
Verified
We have made three orders and the…
We have made three orders and the service and shipping is great.
Date of experience: February 04, 2025
Verified
Save yourself some time and get your parts from StepUp Stairs, 100% satisfied
There are a lot of places to get stair parts but I am so happy I chose StepUp Stair Parts. It was a big purchase so I compared a lot of different companies. I was able to get everything I wanted, it was at the best price and everything arrived in perfect condition. I am almost through the install, I had to come on here to give them a big thumbs up!
Date of experience: January 13, 2025
Reply from StepUP Stair Parts
Thank you for the thorough and high praise review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers.
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