Alyssa was amazing. She was very kind and compassionate and very helpful. I greatly appreciate her assistance today with trying to get my Internet issue solved. She stayed on the line with me while we... See more
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Christian was so professional and efficient with the service request. I recognized him from when he first came to my place to install my Internet service. He was in and out in less than 10 minutes thi... See more
Alan was incredibly helpful and professional in setting up my WiFi. He came within the expected timeframe and was done in 30-45 minutes, which was shorter than the 1 hour of time I was told it would t... See more
Company replied
Christian was polite, and very professional. He arrived on time, installed the Wi-Fi quickly, and made sure everything was working perfectly before leaving. Very helpful and easy to work with!
Company replied
Company details
Information provided by various external sources
Starry Internet is a fixed wireless broadband Internet service provider operated by Starry, Inc.,
Contact info
180 Maiden Lane #1003, 10038, New York, United States
- starry.com
4.9
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
Christian is very helpful and cheerful…
Christian is very helpful and cheerful when providing service! He took care of our wifi very quickly.
Date of experience: July 06, 2025
Excellent service!
Christian was so professional and efficient with the service request. I recognized him from when he first came to my place to install my Internet service. He was in and out in less than 10 minutes this time, did a great job troubleshooting the problem and repairing it, confirmed that my Internet was working perfectly, checked to make sure I didn’t have any additional questions or concerns, and then went onto his next appointment. Always happy with excellent service!
Date of experience: July 05, 2025
The installation was fast and easy
The installation was fast and easy. Christian was very kind and efficient
Date of experience: July 05, 2025
Raised the price 50%
They are a bait and switch company - with no warning your price will increase 50%
Date of experience: July 05, 2025
Quick fix
I had Christian Cemwenge come in to help fix a small issue and it was very quick fix, and he was also very nice and friendly.
Date of experience: July 05, 2025
Christian was very timely and helpful!
Date of experience: July 05, 2025
May use AI-assist with repliesRead more
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Thanks Alan for the swift installation…
Thanks Alan for the swift installation and helping me set up another port on the other end of my apartment.
Date of experience: July 03, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot!
Christian was extremely proficient and…
Christian was extremely proficient and professional when installing services. This was the absolute best experience that we have had thus far in internet installation! He was friendly and attentive to our needs in internet speeds.
Date of experience: July 03, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot!
Alyssa was amazing
Alyssa was amazing. She was very kind and compassionate and very helpful. I greatly appreciate her assistance today with trying to get my Internet issue solved. She stayed on the line with me while we got an appointment scheduled. Alyssa is amazing at what she does. I am very grateful she was able to assist me today.
Date of experience: July 03, 2025
Reply from Starry
We are so happy to have customers like you.
Wifi installation feedback
Christian was polite, and very professional. He arrived on time, installed the Wi-Fi quickly, and made sure everything was working perfectly before leaving. Very helpful and easy to work with!
Date of experience: July 03, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot to our young company. 🥰🥰🥰💖💖💖
Cristian was very nice and friendly
Cristian was very nice and friendly, he fixed my internet connection, thanks for your support
Date of experience: July 03, 2025
Reply from Starry
Great review! We love the positive feedback. Thank you for being an awesome customer! 🤩🤩🤩
Starry came to my house and setup my…
Starry came to my house and setup my internet on the day of my move. Christian was very friendly and his work was quick and professional. Thank you!
Date of experience: July 01, 2025
Reply from Starry
We are so happy to have customers like you.
Christian is the man
Christian is the man. Made the process quick and easy! The best.
Date of experience: July 02, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot to our young company. 🥰🥰🥰💖💖💖
Alan was incredibly helpful and…
Alan was incredibly helpful and professional in setting up my WiFi. He came within the expected timeframe and was done in 30-45 minutes, which was shorter than the 1 hour of time I was told it would take. He was very respectful of my time and space as well—overall a very seamless and professional experience!
Date of experience: July 02, 2025
Reply from Starry
We are so happy to have customers like you.
Great and very quick installation
Great and very quick installation by Paul
Date of experience: July 02, 2025
Reply from Starry
Great review! We love the positive feedback. Thank you for being an awesome customer! 🤩🤩🤩
Great customer Service
Great customer Service! Christian was our service guy, and he made sure to explain his process carefully, check internet speeds in all important areas, and answered any remaining questions. Great experience!
Date of experience: July 02, 2025
Reply from Starry
We are so happy to have customers like you.
Christian installed the router and was…
Christian installed the router and was very helpful, even helping me choose an optimal position to mpunt the router, which he also did himself.
Date of experience: July 02, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot to our young company. 🥰🥰🥰💖💖💖
Alycia Hoskins is wonderful
Alycia Hoskins is wonderful! I switched from Xfinity to Starry about two months ago and have zero issues… at the same speed I might add. I’m glad I listened to her and signed up because I have not had any issues since. Great customer service!
Date of experience: July 02, 2025
Reply from Starry
We are so happy to have customers like you.
Great Starry installation experience!
Christian was excellent— came in and had my wifi up and running in 20 minutes, and it works perfectly!
Date of experience: July 02, 2025
Reply from Starry
🥰💖Thank you for the great review! These mean a lot to our young company. 🥰🥰🥰💖💖💖
CHRISTIAN WAS THE BEST!
CHRISTIAN WAS THE BEST!! Give that man a raise, 10/5 stars. Thank you!!!
Date of experience: July 01, 2025
Reply from Starry
We are so happy to have customers like you.
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