Standard Bank Group Reviews 4

I am a client with Standard bank branch Kuils River, Cape Town. I have been trying to activate my account on the mobile app as the internet option was taken away. It has been 2 months now and still not activated. Every time I went into the bank to see a consultant I have to wait for 2 hours. the bank is always full . then you are put online with the 0860.. number which takes another hour as the music only stops to say the consultants in JHB is extremely busy. I had to hear so many different stories even from a manager telling me im too old to use the app, others would say they dont know why it is not working, then someone told me standard bank is not too responsive with yahoo email addresses. So far I paid so much fees in bank charges just getting a statement every time its just unreal.

Date of experience: August 30, 2024

Great company

Date of experience: May 14, 2024

Very good service and quick response

Date of experience: February 15, 2024

Abysmal Service from Standard Trust (part of Standard Bank SA and of Standard Bank Group)

I've been waiting for 3 years for Standard Trust to finalise the Estate of my deceased mother. This is "delivering to clients" ? I've raised this issue with Standard Bank Group, with Standard Bank South Africa, and with Standard Trust, many times. I have pages and pages of emails with the staff at Standard Trust. I get promises but, in the end, no action. Part of the problem seems to be that Standard Trust has a high staff-turnover, and management of the operation is completely disinterested.

Date of experience: March 14, 2023