SportingSmiles Reviews 95

I used Sporting Smiles to get a replacement retainer after my original one from my orthodontist broke. My orthodontist was charging $250 per retainer, so I started searching for a more affordable option. I still had the original impression from when my braces came off, taken when my teeth were perfectly aligned, so I wanted to reuse that instead of making a new one, especially since I had gone a few weeks without wearing a retainer.

Sporting Smiles was the only company I found that allowed me to send in my own mold. After purchasing, they sent me a prepaid mailing slip. I just picked up a padded envelope from Walmart and dropped it off at my local USPS. About two weeks later, I had my new retainer. Even better, they keep my mold on file, so I don’t need to send it again if I ever need a replacement in the future.

One thing I will say: take good care of your retainer. If you bend it, it can break. But the quality and customer service from Sporting Smiles is fantastic. Evan, the rep I worked with, was super helpful and always responded within a few hours or by the next day.

Highly recommend this company to anyone looking for a reliable and affordable retainer!

Date of experience: December 11, 2024

The customer service at Sporting smiles has been so helpful and worked with me through several impressions to get the right one. they sent out a new impression kit, and offered to do the cut out which mine needed, all without extra charge. I will certainly recommend sporting smiles. Ive had other brands, but this one now fits the best

Date of experience: March 30, 2025

I recently ordered clear retainers from SportingSmiles and had a great experience. The ordering process was really easy to follow, even for someone who had never done it before. They sent me an impression kit with clear instructions, and I was able to make my molds at home without any problems. I mailed them back and got updates throughout the whole process. My retainers arrived faster than I expected, and they fit perfectly. They are super comfortable and almost invisible, which I really like. The price was way better than what my dentist was going to charge. I would definitely order from SportingSmiles again and recommend them to anyone who needs retainers.

Date of experience: April 30, 2025

Received my impression kit. Took impressions of uppers and lowers and sent them photos as suggested. Re did the lowers as per instructions. Received final go-ahead based on photos returned. Then 5 days later got an email from them they couldn't use the impressions despite having oked them.

They said they'd send me one more kit on request, but if this didn't work out, there would be no more kits mailed out. So much for their "satisfaction guaranty".

These people are scamsters. About to just write off what I paid them and the time and aggravation to just go to the dentist.

Date of experience: May 01, 2025

Sent me the wrong item twice. First was someone else's retainer. This time, I received an impression kit instead of my upper retainer (impression kit was already done). The email clearly shows a top retainer was to be delivered. That was 3 weeks ago. I have emailed their customer service multiple times, no response even though their website says 24-48 hours for email response. I have called their customer service line multiple times and no one is answering and their mailbox is full so I cannot leave a voicemail. I am going to be the better business bureau at this point.

Date of experience: March 16, 2025

I tried to get an impression so many times and it kept getting rejecting. It's $10 extra for every impression kit. I tried so many times, and I just ended up asking for a refund and there is a $20~30 charge to get a refund. You also have to return all the used impression kits and rejected molds to them before they start processing the refund. I don't recommend sporting smiles.

Date of experience: April 08, 2025

I have had my old retainers for over a decade, so I was looking forward to a new set.
I went through 8 combined molds to get 2 different sets of retainers, with none of them fitting properly. I am beyond disappointed and furious. The last set didn't even sit on my teeth properly, and I made sure to follow all of the instructions and videos as best as I could.
I wore the better fitting set overnight. In the morning, my teeth were still sore and my old retainer (which again, I've worn for a decade) did not fit properly. I don't know what they did, but they did not deliver. And now I'm being charged $20 for what was advertised as "100% satisfaction guaranteed" (the fee is in the fine print). This process took 4 months, wasted several days of back-and-forth, making multiple molds after wearing my retainer, and now $20. If you have had and have worn a retainer, save yourself and don't use them.

Date of experience: March 05, 2025

I was wearing my old broken night guard way to long, because I didn’t want to get another one at the $500 my dentist charged me last time. Sporting Smiles had good reviews and like that you could actually talk to someone. Did mess up the impression, but was sent extra supplies for free. Night guard fits perfectly and saved $400. Very happy

Date of experience: December 24, 2024

My Invisalign retainer wore out I put getting them off due to price but sports miles was the cheapest option with my wore out it also caused a foul odor that did not go away from washing them it may caused my gut digestion system to be upset. The new ones are fitting perfect and that odor is now gone boosting my confidence

Date of experience: December 27, 2024

Did not pay after review work. They are big cheats. I will post 1 star every day if you don't pay me.

Date of experience: November 16, 2024

I have been working with Sporting Smiles for almost four years now, and I cant recommend them highly enough! Their customer service is exceptional, consistently going above and beyond to ensure I have a positive experience. They are always quick to respond to any inquiries, which is especially helpful when I need assistance.

My journey with Sporting Smiles began when the brand I was using for my aligners went out of business. I was in search of replacement retainer for nighttime use and stumble upon Sporting Smiles online. I ordered their kit, which arrived promptly. After just one set of impressions, I received my retainers, and I was thrilled to find that they fit perfectly. Even after a year of nightly wear, they have held up remarkably well, despite my tendency to grit my teeth.

Recently, I encountered a minor issue with one of my retainers not fitting as snugly as I had hope. I reached out to their customer service, and they quickly arranged for a replacement at no additional cost under their warranty. This level of support is truly commendable and speaks volumes about their commitment to customer satisfaction.

Additionally, their follow-up emails are incredibly informative, offering valuable suggestions for care and maintenance of my retainers. I also love the option to keep my impressions on file for life at a very reasonable price, making it easy to reorder whenever I need a backup pair. The discounts for re-orders are a fantastic bonus that makes the whole process even more affordable.

Overall, Sporting Smiles has provided me with a high-quality product and outstanding service. They have far surpassed the experience I had with my original brand, and I genuinely look forward to many more years of working with them. If you are in need of retainers or aligners, I highly recommend giving Sporting Smiles a try!

Date of experience: November 05, 2024

Overall, Sporting Smiles has provided me with a high-quality product and outstanding service. They’ve far surpassed the experience I had with my original brand, and I genuinely look forward to many more years of working with them. If you’re in need of retainers or aligners, I highly recommend giving Sporting Smiles a try!

Date of experience: September 10, 2024

Recently, I encountered a minor issue with one of my retainers not fitting as snugly as I’d hoped. I reached out to their customer service, and they quickly arranged for a replacement at no additional cost under their warranty. This level of support is truly commendable and speaks volumes about their commitment to customer satisfaction.

Date of experience: September 25, 2024

My journey with Sporting Smiles began when the brand I was using for my aligners went out of business. I was in search of a replacement retainer for nighttime use and stumbled upon Sporting Smiles online. I ordered their kit, which arrived promptly. After just one set of impressions, I received my retainers, and I was thrilled to find that they fit perfectly. Even after a year of nightly wear, they’ve held up remarkably well, despite my tendency to grit my teeth.

Date of experience: September 24, 2024

I’ve been working with Sporting Smiles for almost four years now, and I can’t recommend them highly enough! Their customer service is exceptional, consistently going above and beyond to ensure I have a positive experience. They’re always quick to respond to any inquiries, which is especially helpful when I need assistance.

Date of experience: September 05, 2024

I can’t recommend SportingSmiles enough! From the moment I placed my order to the time I received my product, everything went smoothly. The impression kit was easy to use, and the instructions were crystal clear. I was a bit nervous about getting a night guard online, but SportingSmiles delivered a perfect fit! It’s incredibly comfortable, and the quality is as good as—if not better than—what I used to get from my dentist for a fraction of the price. Amazing value!

Date of experience: September 22, 2024

I was impressed by how fast I received my night guard. The process was easy, and the instructions for making the impression were clear. SportingSmiles delivered on both quality and speed.

Date of experience: September 25, 2024

I was worried about ordering a retainer online, but SportingSmiles did a fantastic job. The instructions were easy to follow, and the retainer fits better than the one I got from my orthodontist. Highly recommend!

Date of experience: September 16, 2024

The value SportingSmiles offers is unbeatable. I purchased teeth whitening trays, and not only did they fit great, but I also noticed results within days. I’m super happy with the service and price!

Date of experience: September 23, 2024

I ordered a replacement retainer from SportingSmiles, and I’m thrilled with the quality! It fits perfectly, and the price was way better than what my dentist quoted me. Highly recommend for anyone needing affordable, quality retainers.

Date of experience: September 19, 2024