Spa Medica Reviews 29

I recently had a cararact operation at Spa Medica Doncaster.The service I received was excellent. The staff were professional helpful and efficient.
The operation was a success.
Thank you
.

Date of experience: May 13, 2025

I attended Spa Medica Bolton for an assessment,from the moment you stepped into reception the staff made you very welcome .
The process was very through and at each stage you were well looked after.
On the day of the surgery again the staff looked after you and put you at ease .
The surgeon explained every stage of the procedure.
I would highly recommend Spa Medica Bolton

Date of experience: June 09, 2025

I stand by everything I wrote following cataract surgery last year at the Truro clinic where I couldn't fault anything, superb treatment throughout.
However, just recently have had problems with deteriorating sight in my right eye. Obviously my first port of call was the Spa medical help line for advice. The person who dealt with the call after taking my details very quickly and abruptly replied as the surgery was more than 6 months ago there was nothing he could do and said go back to your optician. This I did to be told I had PCO in my right eye that needed YAG laser treatment. I was then advised by the optician that she had to refer it to my GP surgery for them to send a request to Spa for examination and treatment. Basically starting from square one.
Surely once an optician had identified a problem from cataract surgery there would be an easier route than starting from scratch and hoping for an appointment sooner rather than later.

Date of experience: May 05, 2025

As an NHS patient The speed and efficiency of the appointments, was astonishing, I had cataract surgery on both eyes at the Preston clinic. From referral by my optician the preop. was carried out within days and the first eye surgery two working days later the second eye five weeks later. The staff were all helpful and reassuring. The appointments were on time as planned. Excellent service

Date of experience: March 31, 2025

Just had my second Cataract Operation with SpaMedica Bradford. Couldn't have had better service if gone private. 1st op 11 Feb 2025, 2nd op 26 Mar 2025. All staff were very nice, helpful and put you at ease. Very efficient,no hanging about waiting. The staff and Surgeon performing both ops Couldn't have been better, explaining everything as they went. Would certainly recommend SpaMedica to everyone. Thank you team.

Date of experience: March 26, 2025

hi/first class service in every way.will use them again.thank the staff at the telford clinic a big thank you from leslie tinkler.

Date of experience: March 20, 2025

2nd Cateract: Left eye surgery on 13 Mar 25, transport from and back to my home. Well looked after before, during and after surgery.

The surgical team were great and attentative, particularly the surgeon, who talked to me throughout and explained. Very, very pleased. Now healing nicely. Thank you Spa Medica.

Date of experience: March 13, 2025

See a real Dr!!
Worst outcome for a hair transplant that was NOT even performed by the DR! I did not meet or consult the DR BEFORE OR DURING! Horrible place!
Would your technicians or nurses not know that you should never put someone under anesthesia when they are panicking? Also, the damage and puncture wounds from where you took the hair have caused me to lose chunks of hair. This is an honest review to encourage people to see a doctor, not a technician. A hair transplant is a serious procedure that impacts your life daily. This surgery caused me to lose significant hair and has negatively affected my life in many ways.

Additionally, I want to mention that you should have adjusted the cost. I was charged for 3,500 grafts but only received 2,600. An extra $2,000 for what? The cost should have been adjusted accordingly.

Finally, I do not need to see you for PRP. What you offered me instead was another hair transplant at a lower price.

NEVER!!! Even if it were free, I would never accept another procedure due to the horrible outcome.

Please, everyone, make sure a doctor is performing your hair transplant—not technicians from a third-world country practicing on your head!

Date of experience: June 05, 2024

This was for my wife's cataract surgery. The initial checks and the operation were carried out quickly and efficiently.The staff were all friendly and helpful and there was lots of advice and information given.

Date of experience: February 06, 2025

Just had my 2nd catteract done with them. Both times they have been exceptional. All staff very efficient and friendly.
Due to existing complications they have taken extra care with my treatment.
From referral to completion 3 weeks.
Can't rate them highly enough

Date of experience: October 14, 2024

All staff friendly and proffessional,felt well looked after from reception to surgeon carrying out medical procedure.

Date of experience: November 05, 2024

Compassionate and efficient
I attended Spa Medica at Chesterfield for cataract surgery. I was offered my first pre-op appointment less than 2 weeks after my optician's referral and also offered surgery that same week.
I have had both eyes operated on, and the care throughout the pre-op and both surgeries has been reassuring, professional and efficient.
Very grateful to all of the team at Chesterfield who were involved in my care.

Date of experience: October 31, 2024

Beware, no aftercare whatsoever. 24 hour “Emergency” helpline is worse than useless and advises a call back within 24 hours, which is completely useless in the case of an emergency.

Date of experience: September 01, 2024

i had a cataract removed in May & had sight for 4 days but the eye became red so I called their emergency number which turned out to be a call centre as they can't be contacted directly. I was told someone would call me but called again after 2 hours & was told to use dry eye drops more often. My sight then blurred & became very sun & light sensitive & after calling again in an emergency I fell down the stairs & called them & they made an emergency appt & examined me & I said I had a membrane growing in the eye. I explained that I'm not computer literate & don't drive so go out to shop using public transport. After many calls I saw a surgeon who examined me & after typing everything on the computer he mentioned laser treatment & without any other discussion went home. I called them again & was told that they will see if I'm suitable for laser treatment & put me on a waiting list but so far nothing else has happened.
There's no hurry, emergency or interest in my situation or the discomfort & difficulties being caused. I've just been left.
Spa Medica are unprofessional & unhelpful & so long as they know what's going on the client doesn't need to. They hide behind their call centre who are equally unprofessional & unhelpful & whose managers are 'unavailable' so nothing further happens.The only inconvenience is to me as SpaMedica & their call centre are obviously unaffected. I will definitely take things further should I fall again.

Date of experience: August 06, 2024

I had a cataract done in January 2024 and my vision is worse now than it was before the op. I wish I had never gone to Spa Medica. I would like to warn people to make sure that if you have astigmatism they inform you of the choice of lens you should have. No one advised me so I had the NHS lens and now my sight is awful. If you have astigmatism it is advised you have a Toric lens which had I been given the choice, I would have had, even thought I would have had to go private. I am now under the hospital hoping they can help me ! I am so angry and feel they have been negligent in not giving me the correct advice.

Date of experience: January 09, 2024

Once again this company never ceases to amaze,I attended the Gateshead Branch on TVTE and they were as usual superb. From being welcomed in to reception to completing eye laser treatment on both eyes the service was excellent. I simply cannot praise Spa Medica enough all staff were super friendly and put myself at ease for the surgery that was to be completed.

Date of experience: May 15, 2024

My husband had left eye surgery in February and right eye surgery was booked in for end of March. We turned up for the appointment early morning and were told that it was cancelled without his knowledge. He made a complaint asking for an explanation as to what went wrong but still waiting. Then hospital offered him an appointment which he didn't want but he was told to book it so they can offer him an earlier appointment if there is any cancellations. He had to cancel it because they didn't contact him as promised. They rebooked it in May but had to cancel it due to an illness. We have been trying to rearrange his appointment for the middle of August but they can't do it because the gap between the first surgery and second is too far.
He would have had the second surgery done in March if they didn't cancel it. All this happened due to a human error on their side. Why can't someone use their common sense to admit their mistake as we have accepted the error and offer him a date he can attend rather than making his life more difficult. He is already struggling having to work wearing a pair of glasses with one lens on as opticians would not make glasses until both eyes are done.
I am very disappointed for the way he was treated by Spamedica.

Date of experience: June 28, 2024

Appalling response to Medical Emergency Hotline call. Called to report pain and vision problem suddenly occurring a week after cataract surgery. Was told an opt specialist would call me back ‘shortly’.
Two hours later and still no contact.
Tried to ring emergency line back and, after 15 minutes holding , still no answer.
I finally got a call back at 1718 hrs. Five hours after my first call to the “Emergency Hotline”. I was so angry and suffering a bad angina attack, that I couldn’t answer it for fear of getting even more stressed.
I’m treating the eye with regular dosing with the prescribed drops.

Medical Emergency ! Hah! You’ll be lucky to get a response.

They’re good at production line surgery but rubbish at answering Medical Emergency Line
Cannot think what to do next!
Answer : Don’t have a problem ! You’ll get ignored.

Date of experience: April 24, 2024

I was there for laser to the right eye. I was in the actual room and 2 mins I was out! You don't feel it one bit. The staff are first class and friendly. The place is spotless and there's free tea,coffee and biscuits. I can't thank them enough!

Date of experience: April 11, 2024

Have accompanied my mum and now her friend, and they have both commented on how super friendly and ‘customer’ focussed (don’t feel just like a ‘patient’), every single member of staff that they came into contact with. Not only that, but the timing of getting appointments and then scheduled operation, extremely quick.

Date of experience: March 27, 2024