Upon purchasing this smartwatch I felt this was a great purchase and better than my two previous smartwatch purchases.However I have been experiencing some problems with my smartwatch where the screen... See more
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My order was shipped in a timely manner and arrived in perfect Condition. Easy, intuitive set up. I love my new watch and plan on doing Christmas shopping with Spade!
I loved my watch from the time I got it. It has a lot of the same features that the more expensive watches have. It worked well in the beginning but now I no longer get calls or notifications even af... See more
GREAT Rep. Knew what to do/say. VERY Professional, easy to understand, Complicated process to restore my #3 Watch through my Android phone, and she did a SUPERIOR Job. You don't want to lose thi... See more
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Company details
Written by the company
Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.
Contact info
5940 S Rainbow Blvd Ste 400 #62665, 89118, Las Vegas, United States
- (725) 900-3426
- hello@spadeandco.com
- spadeandco.com
4.4
Excellent
802 reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
I Love my new watch!
My order was shipped in a timely manner and arrived in perfect
Condition. Easy, intuitive set up. I love my new watch and plan on doing Christmas shopping with Spade!
Date of experience: June 26, 2025
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Upon purchasing this smartwatch I felt…
Upon purchasing this smartwatch I felt this was a great purchase and better than my two previous smartwatch purchases.However I have been experiencing some problems with my smartwatch where the screen freezes and jumps around, and changes the face setting, is this normal. I still love my purchase.
Date of experience: July 07, 2025
The customer service provided was very prompt and concise.
The customer service provided was very fast (email response within several hours) and the suggestion on how to fix my issue included easy to follow steps that had my watch back to working exactly how I wanted it.
Date of experience: June 27, 2025
Reply from Spade & Co
Hi Arlene,
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you quickly and that the steps provided helped get your watch working just the way you wanted.
Your satisfaction means the world to us, and we're always here if you need anything in the future. Thanks again for taking the time to share your experience!
GREAT Rep
GREAT Rep. Knew what to do/say. VERY Professional, easy to understand, Complicated process to restore my #3 Watch through my Android phone, and she did a SUPERIOR Job. You don't want to lose this one....
Date of experience: July 02, 2025
Reply from Spade & Co
Hi Dave,
Thank you for the fantastic feedback! We're so glad to hear that our representative was able to guide you through the process with professionalism and clarity. Restoring a device can be tricky at times, and it’s great to know she made it smooth and successful for you.
We truly appreciate your kind words — and we agree, she’s a star on our team! If you ever need anything else, we're always here to help.
I loved my watch from the time I got…
I loved my watch from the time I got it. It has a lot of the same features that the more expensive watches have. It worked well in the beginning but now I no longer get calls or notifications even after following the instructions regarding the Bluetooth connection.
I still get my workout readings and steps and heart rate. I was referring my friends and family to Spade & Co but now I can’t.
Date of experience: July 01, 2025
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I have yet to receive my order
I have yet to receive my order. The company has sent me requests to review my purchase. My order is weeks late and I reached out to cancel it due to never receiving the watch, still not resolved.
Date of experience: June 30, 2025
Customer care and watch is fantastic
The customer care is fantastic. I sent an email to ask for some assistance is setting up some features of my smartwatch 4 and I received a response immediately which sorted out the issue. Although it does not have all the functions of an Apple watch, it does have other features which Apple watch does not. The battery life is outstanding (approx 3 days wear and still 65% remaining) and I am so happy that I do not have to charge it daily as I did with the Apple watch. I am a very happy customer.
Date of experience: July 01, 2025
Reply from Spade & Co
Hi M Kat,
Thank you so much for your fantastic review! We're thrilled to hear that our customer care team was able to assist you promptly and that you're enjoying your Health Smartwatch 4.
It's great to know the battery life has impressed you and that you're appreciating the unique features it offers. We may not be Apple, but we love knowing our smartwatch brings real value and convenience to your day-to-day life — especially without the need for daily charging!
Your happiness means the world to us, and we're truly grateful to have you as part of the Spade & Co family. If you ever need anything else, we're always here to help!
Great customer service
Trisha answered me right away and took care of me. I am happy with all of it.
Date of experience: June 30, 2025
Reply from Spade & Co
Hi Paula,
Thank you for the kind words. We're so glad to hear that Trisha was able to assist you quickly and that you're happy with everything. We'll be sure to pass along your appreciation to her — she’ll love hearing this!
We're lucky to have amazing customers like you. If there's anything else you need, we're always here for you.
Reply from Spade & Co
Hi Jo,
Thank you for the great review! We’re so glad to hear that your ordering experience was smooth and that your watch arrived quickly. That’s exactly what we aim for!
If you ever need anything else, we’re always here to help. Thanks again for choosing Spade & Co.!
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I love my watch I purchased from you…
I love my watch I purchased from you and protective shields I recently purchased.
My only complaint is my phone has been enabled to ring on my watch but it isn't working, neither are the notifications.....what am I doing wrong??? It worked twice after my watch was charged, then nothing. HELP!!!
Date of experience: June 25, 2025
Reply from Spade & Co
Hi Pat,
Thank you so much for your kind words! We're thrilled to hear that you love your watch and the protective shields. That absolutely makes our day!
As for the notification and call features — we’re here to help! It sounds like it may just be a settings issue. Our support team will be reaching out to you directly with step-by-step instructions to get everything working properly again.
Thanks again for your support, and we’ll have you fully set up in no time!
I was misunderstanding.
I was misunderstanding what Power and Protect was and the very nice and patioent Trisha helped me to get the end results I wanted.
Date of experience: June 25, 2025
Reply from Spade & Co
Hi Julieanne,
Thank you so much for your kind words! We're so glad to hear Trisha was able to patiently guide you and help clear up the confusion about Power and Protect. We’re proud to have her on our team and thrilled that she helped you get the results you were looking for.
If you ever need anything else, we’re always here to help. Thanks again for being part of the Spade & Co. community!
This company is a total scam
This company is a total scam. My one-star review on its website didn't even post which means the company has someone controlling the reviews so people only see the good ones. The watch is cheap, the bands break easily, and customer service is beyond rude. I've had too many problems over the years - not recording sleep properly, stopped recording heart rate, records heart rate incorrectly, touch screen stops working. The first red flag should've been that the company always has some sort of huge sale going on. Really looked forward to it lasting a while since it's compatible with Android and Apple. Very disappointed, spend your money elsewhere.
Date of experience: June 25, 2025
Honest and helpful customer service
I wanted a new band for my watch and found the one I wanted. When I started to check out, there was another band added to the order at a special price. However, I didn't want it and let the company know. They immediately took care of the problem. I have had several communications with the company and have always come away very satisfied with the results. This watch - and company - truly are the best!
Date of experience: June 23, 2025
Reply from Spade & Co
Hi Kitty,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our team was able to quickly resolve the issue with your order and that every interaction you’ve had with us has been a positive one.
It means a lot to know you’re happy not only with your watch, but with the service behind it. We truly appreciate your support and are always here if you need anything else.
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Exceptional Customer Support
Your Customer Support is exceptional. I had 2 setup questions that I emailed you about and within 1 hour, I had the complete answers. The watch is everything I hoped for to manage my health and wellness needs effectively. I actually discussed the results with my Doctor and was able to have a more meaningful consultation with her. I am thrilled that I purchased the Health4 watch.
Date of experience: June 20, 2025
Reply from Spade & Co
Hi Joan,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that your Health Smartwatch 4 is helping you manage your health and wellness so effectively — and even more excited that it contributed to a more meaningful conversation with your doctor.
It’s also great to know our customer support team was able to assist you quickly and clearly. That’s exactly the kind of experience we strive to deliver.
We truly appreciate your support and are so glad you’re part of the Spade & Co. community!
I accidentally provided the wrong…
I accidentally provided the wrong shipping address and when I reached out, they were quick to respond and confirmed they were able to update the shipping address to the correct one. I really appreciate their prompt response and ability to help before my order was shipped.
Date of experience: June 23, 2025
Reply from Spade & Co
Hi Rhea,
Thank you so much for sharing your experience! We’re really glad we were able to quickly update your shipping address and make sure everything got sorted in time. Fast, responsive support is exactly what we aim to provide, and it’s great to know we could help you right when you needed it.
If you ever need anything else, we’re always here to help. Thanks again for choosing Spade & Co.!
Great customer service
Great customer service. I had some shipping issues but Nick in customer service was able to resolve the issue to my satisfaction. Thank you Nick.
Date of experience: June 23, 2025
Reply from Spade & Co
Hi Greg,
Thank you so much for your wonderful feedback! We’re glad to hear that our customer service team, especially Nick, was able to resolve your shipping issue to your satisfaction. Providing fast, helpful, and friendly support is what we always strive for.
If you ever need any further assistance, we’re always here and happy to help. Thanks again for choosing Spade & Co.!
I did all my correspondence through…
I did all my correspondence through emails and everyone was answered promptly. I got good advice and I’m really surprised at how quick the responses always were.
Date of experience: June 23, 2025
Reply from Spade & Co
Hi Lisa,
Thank you so much for your kind words! We’re thrilled to hear that your emails were answered promptly and that you received helpful advice along the way. Providing fast, reliable support is something we take great pride in, and it’s wonderful to know we met your expectations.
If you ever need anything else, we’re always here and happy to help. Thanks again for choosing Spade & Co.!
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I would recommend !
Aside from having to wait several days for a response, I received the info I needed to proceed, so no worries there..... I'm not the only nail in the bin ! .... Spade&Co have always been friendly, constructive and informative.
Date of experience: June 17, 2025
Reply from Spade & Co
Hi Scott,
Thank you so much for your thoughtful review! We’re glad we were able to provide the information you needed and appreciate your patience with the response time. Your understanding means a lot to us!
We’re happy to hear you’ve found our team to be friendly, constructive, and informative—that’s exactly the experience we aim to provide.
If you ever need anything else, we’re always here to help. Thanks again for your support and for being part of the Spade & Co family!
Great support
Judy had alot of patience in helping me to resolve a technical issue I was having.
Date of experience: June 18, 2025
Reply from Spade & Co
Hi LeLa,
Thank you so much for your kind words! We’re thrilled to hear that Judy was able to assist you with patience and care in resolving your technical issue. We’ll be sure to pass along your wonderful feedback to her—she’ll be so happy to hear it!
We truly appreciate your support and are always here if you need anything else. Thanks again for sharing your experience!
Spade and company is a great and…
Spade and company is a great and responsive company. I have bought all four of their great watches. Have had no problems with them, but when I have had questions on the operation or if I could figure something out they are very responsive to my requests. bear in mind I have had no problems with the watches at all they are excellent quality. Highly recommend Spade and company for anyone.
Date of experience: June 02, 2025
Reply from Spade & Co
Hi Bob,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that you’ve enjoyed all four of our watches and that you’ve had such a positive experience with both our products and our support team. Your kind words mean the world to us!
We’re grateful for your trust and loyalty, and it’s wonderful to know that our watches have met your expectations. If you ever need anything in the future, we’re always here to help.
Thanks again for your recommendation and for being such a valued part of the Spade & Co family!
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