SOS Auto Protect Reviews 179

I called to update my mileage and expected a long wait. Ethan answered within seconds, made the update, and sent me a new confirmation email before we even hung up. Real customer service still exists.

Date of experience: May 21, 2025

I called to update my mileage and expected a long wait. Ethan answered within seconds, made the update, and sent me a new confirmation email before we even hung up. Real customer service still exists.

Date of experience: November 06, 2024

My alternator died while I was out of state. SOS covered the repair and even paid for a hotel since I was more than 200 miles from home. I was honestly surprised how fast they handled everything.

Date of experience: June 05, 2025

My claims rep Kevin kept in contact while my differential was being repaired. He let me know when the parts came in and when the bill was taken care of. Great communication the entire time.

Date of experience: May 22, 2025

My water pump went out late on a Friday. I had the car towed to the dealership and SOS approved the estimate first thing Saturday morning. No reimbursement, no drama. They paid the shop directly.

Date of experience: July 02, 2024

I called customer service just to confirm my deductible. The rep Maria picked up right away, explained everything clearly, and even sent me a follow-up email while we were still on the phone. Super professional.

Date of experience: June 29, 2024

Had a leaking transfer case on my 4x4. SOS covered the full repair and even helped set up a rental so I didn't miss work. Claim was approved fast and everything went smoothly.

Date of experience: June 29, 2024

My mechanic called SOS when my turbocharger failed during a long drive. They approved the $6,100 repair that same day and paid the shop directly. I was back on the road two days later without paying anything out of pocket except the deductible.

Date of experience: June 26, 2024

After my radiator failed, I expected delays. Instead, the claim was approved in hours and I had my car back the next day. SOS handled it professionally and made the whole thing stress-free.

Date of experience: June 24, 2024

My rear suspension needed work and the repair bill was over $3,200. SOS covered the full amount I didn't even have to follow up and the shop said they like working with them too.

Date of experience: June 24, 2024

Rep was not as experienced seemed like a recent hire and or training.. Supervisor came on line without any introduction with an AGREESIVE salesmen tactic which was unwarranted..

Date of experience: June 13, 2025

I had doubts about extended warranties until I needed mine. SOS covered my power steering repair and didn't make me jump through hoops. The process was fast and simple.

Date of experience: June 21, 2024

Very pleasant conversation, answered all my questions and explained all the coverage. Even gave us a little discount as to the total price of coverage.

Date of experience: June 06, 2025

Starter went bad while I was out running errands. I had the car towed to a shop, they called SOS, and everything was covered. I only paid the deductible and got my car back the next day.

Date of experience: April 22, 2025

Huge thanks to my claims rep Kevin. He answered all my questions, kept me updated, and made sure the shop got paid right on time. It felt more like working with a personal assistant than a company.

Date of experience: April 15, 2025

Date of experience: June 17, 2025

When my AC compressor gave out, SOS handled the claim fast and paid in full. It would’ve been a $3,800 repair without them. Super thankful I had the plan in place.

Date of experience: May 13, 2025

I had a failed fuel pump and was worried I'd be stuck without a car. SOS stepped in, approved the claim the same day, and paid the shop directly. No drama at all. It saved me thousands.

Date of experience: May 06, 2025

The customer service rep I spoke with was amazing. She explained everything clearly and helped me feel confident using my coverage. You can actually get someone on the phone without a long wait, which is rare these days.

Date of experience: April 23, 2025

My transmission started slipping and the shop quoted me over $4,500. SOS Auto Protect approved the repair and paid the shop directly. I didn’t have to file anything or wait for reimbursement. It worked exactly how they said it would.

Date of experience: April 17, 2025