Sonora Quest Laboratories Reviews 54

Extremely awful. Staff are insanely rude and disrespectful. This should be shut down

Date of experience: June 16, 2025

Awful, mediocre service, incompetent staff

Date of experience: June 20, 2025

Do not recommend

Date of experience: June 06, 2025

I am a very hard person to get blood work done. My veins will hidden I had some many people tell me no problem I can get you. They have failed. The only person who can is Avery He is the nicest guy I have ever met. If he ever let I am going to follow him. That is how much I trust him doing my blood down

Date of experience: April 11, 2025

We did newborn tests for our son. They lost his blood samples not once but twice and we had to redo the blood tests two more times. They called us at 4:30 pm and said it was late to redo the test at their locations and we have to go to the emergency.
Terrible service!!!!!! Both happened in 2000 E Southern Ave location.

Date of experience: March 14, 2025

No point in getting an appointment, it won't be honored.

Date of experience: February 14, 2025

Very customer service oriented from checkin to having my blood taken. Mirian was my technician was very patient oriented and made my visit very smooth from beginning to end. EXCELLENT customer service.

Date of experience: February 06, 2025

Threating to send a bill of mine (6 months after I paid my normal co-pay) to collections after my Insurance Company wouldn't pay their exorbitant fees. Scammers, be careful.

Date of experience: November 30, 2024

Appt time at 10:30 and arrived 15 minutes early. Checked in on kiosk and finally called to front desk at 11:05. I asked them how much longer and she said I'm the next one, called at 11:15. My point of the review is don't bother with an appt, go to another facility. I thought being right next store to Banner MD Anderson it would be well oiled machine with customer service and speed, not so.

Date of experience: November 26, 2024

This place is absolutely joke Miss Tabitha is a rude individual I would not recommend coming to this place is a total f****** joke.
There's no compassion they need to work at a jail do not come here go back to the hospital or go somewhere else

Date of experience: November 21, 2024

Date of experience: November 30, 2023

Insurance says they don't have record of them trying to bill them let alone declining it but the letter they sent says all my insurances declined it. I think this place is a scam. Their website is shady, nobody answers the phones, and they didn't actually bill my insurances.

Date of experience: September 26, 2024

Nehaya was my phlebotomist the other day at my doc's office. I am usually a "hard stick." She wasn't worried at all and was able to draw my blood on the first try with no problems. She was so professional, comforating a nice! She's a pro! Thank you!!

Date of experience: September 24, 2024

My doctors office has had issues with submitting my lab orders to Sonora Quest Labs. So, I called to make sure the lab order was there before going there. I called the phone number for help. Then I pressed 1 for patient. Then I pressed 7 to speak to someone. Then it rang for a long time and finally asked me to enter a code. Obviously I did not have a code. Then the system finally hung up on me when I did not enter a code. So, there is really no way to verify that my lab order was submitted. After calling several times and having the same thing happen over and over, I gave up and called the Quest corporate phone number. When I got someone to speak to I told them about this. I also told them that when I logged into my Quest account it does not show me if there are any lab request orders. She said that they have asked for this over and over again. However, the powers that be would not do this. So, then I told her about the phone system and she did not have an answer for me. Finally I just asked her to look in the system and see if there was a lab order submitted for me. She confirmed it was there. So, now I can go there to complete the lab order. Unbelievable. When I posted a review about all this on the Sonora web site I saw that the majority of reviews were really bad. Nice going Senora Quest Labs. I will continue to post this review in multiple places.

Date of experience: September 09, 2024

I have never seen this bad of customer service. They treat patients very badly. I wonder how they are still in business when they have such a bad reputation on every reviewing platform.

Date of experience: July 22, 2024

There has been a billing mistake where they did not contact with my insurance and billed me. I have called their customer support to resolve the issue, nobody answers. I even visited two different locations. They keep saying call this number which nobody picks up. Horrible customer support.

Date of experience: August 21, 2024

Tammy was my phlebotomist today in Mesa. I only had about a 5 minute wait. Tammy was polite, friendly and very skilled and proficient at her job. I will definitely return here.

Date of experience: August 16, 2024

If I could give them zero stars I would. Can’t find my bill trying to pay it, but it’s all automated and there is nobody to ask for my account number. If possible, I will never use them again. Maybe hire a human for your billing department.

Date of experience: July 24, 2024

I had a 2:15 appointment, I was not seen until 3:10. All I heard was the Lab on bell rd. was understaffed and they had a trainee standing aroud joking at the sign in area behind the counter. The woman who drew my blood reiterated this when she drew my blood. This company is totally unprofessional with the excuses they tried to pass off to me as the customer, no wonder why it has a 49% 1 star rating.
As a customer, none of these excuses are my responsibility, it all on sonoran labs. I guess the old addage is that you can get blood from a "mushroom". That is exactly how they treat you. The woman gave me attitude once I informed her that I would reach out to the company. Real professionalism all the way around.

Date of experience: July 22, 2024

I scheduled my appointment on my lunch break at the Gateway location. The room was full, everyone was running late. The room stunk. There was no staff on site to ask questions. Horrible, service. Insurance companies have to do better on contracting other companies.

Date of experience: July 18, 2024