Verified
I needed a replacement wheel for a ShowerBuddy chair. In general, the chair is great, but the wheel rusted even though I take it apart and drain after every use (I didn't know to do this at first). S... See more
Company replied
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Verified
Elizabeth Hoang was so very kind and helpful in getting me the petit shower chair cushion for my son. She went above and beyond for us.
Company replied
Verified
Purchased a ShowerGlyde SG3 for my 88 yr old mother to use. Extremely well designed and manufactured; works perfectly and glides easily. Has made helping mom shower so much easier on my back and so mu... See more
Company replied
Verified
Wonderful customer service! Very helpful. Replaced a part on my Shower Buddy foldable shower chair. Ordered wrong part. You sent me a return authorization for the wrong part and sent me the proper par... See more
Company replied
Company details
- #6 of 17 best companies in Medical Equipment Manufacturer
Written by the company
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Contact info
12405 Montague St, 91331, Pacoima, United States
- 8777692833
- info@SolutionBased.com
- solutionbased.com
4.6
Excellent
237 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
easy to order
Date of experience: May 22, 2025
Reply from Solutionbased
Thanks! Glad the ordering process was easy. Let us know if you need anything else!
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Verified
Mom loves her new SB3 chair with the…
Mom loves her new SB3 chair with the ROHI cushion.
Date of experience: May 28, 2025
Reply from Solutionbased
That’s wonderful to hear! We're so glad your mom is enjoying the SB3T with the ROHO cushion. Thanks for sharing!
Verified
Elizabeth Hoang is the best!
Elizabeth Hoang was so very kind and helpful in getting me the petit shower chair cushion for my son. She went above and beyond for us.
Date of experience: May 28, 2025
Reply from Solutionbased
Thank you for the kind words! We’re lucky to have Elizabeth on our team—so glad she was able to help you and your son!
Verified
Knowledgable
Date of experience: May 28, 2025
Reply from Solutionbased
Thanks! We’re glad you found us knowledgeable—here to help anytime!
Verified
Showerbuddy replacement wheel delivered promptly
I needed a replacement wheel for a ShowerBuddy chair. In general, the chair is great, but the wheel rusted even though I take it apart and drain after every use (I didn't know to do this at first). So, I don't feel I should have needed a replacement wheel, and with delivery it cost about $65.
I first found and used a showerbuddy email address, but they forwarded my request to solutionbased. Once that happened, the order fulfillment was just fine.
Date of experience: May 28, 2025
Reply from Solutionbased
Thanks for the feedback and for sharing your experience. We’re glad we could help with the replacement, and we’ll pass your comments along to the team. Always here if you need anything!
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Verified
Wonderful customer service
Wonderful customer service! Very helpful. Replaced a part on my Shower Buddy foldable shower chair. Ordered wrong part. You sent me a return authorization for the wrong part and sent me the proper part all in a matter of a few days. I’m a happy customer and will recommend to friends. Problem solved.
Date of experience: April 22, 2025
Reply from Solutionbased
Thank you for the great feedback! We're glad we could get it sorted quickly. Appreciate the recommendation — we're always here if you need us!
Verified
I bought an SG2 on mistake
I bought an SG2 on mistake, so I bought an SG3 as well. Walmart would not cooperate with me to return the SG2. However, Solutionbased came to the rescue and sent me a return label to process my refund. The SG3 works PERFECTLY. Great company.
Date of experience: March 31, 2025
Reply from Solutionbased
Thanks for the updated review. We are glad it all worked out.
Verified
Arrived in timely manner
Arrived in timely manner . Easy ordering
Date of experience: March 28, 2025
Reply from Solutionbased
Thanks for the review.
Verified
Review of Solution Based system
I have found that the Solution Based website is not overly easy to use when trying to find replacement parts for the SB1 shower buddy system that my quadraparetic husband needs to use every day, but so far the replacement parts have been satisfactory.
Date of experience: March 25, 2025
Reply from Solutionbased
Thank you so much for your feedback. We’re glad the replacement parts have worked well for your husband, and we truly appreciate you sharing your experience with the website. We’re always working to improve and will take your comments to heart as we make updates to better serve you.
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Verified
Loving Our ShowerGlyde bench!
The ShowerGlyde bench arrived early. I was able to assemble it and make adjustments for a solid fit in our bathroom configuration because of the clear instructions. Everything is working well -- as was hoped! Thanks for this incredibly helpful solution!
Date of experience: February 28, 2025
Reply from Solutionbased
Thank you so much for your kind words! We're glad to hear your ShowerGlyde bench arrived early and that the clear instructions made assembly and adjustments easy. It’s great to know everything is working well for your bathroom setup. If you ever have any questions or need further support, we’re always here to help!
Verified
shipped the wrong part
shipped the wrong part. Need to return part.
Date of experience: March 04, 2025
Reply from Solutionbased
We're sorry to hear about the mix-up with your order. We understand how frustrating that can be. Please reach out to our support team, and we'll make it right as quickly as possible. We're here to help! info@sb.care
Verified
Great Customer Service
Spoke to them via email due to our 7 year old Showerbuddy Chair that needed some parts due to wear and they were so helpful. They sent me the exact link with parts already picked out just had to fill in details. Ordered them and received them within a week. They were so helpful and we truly appreciated their help. Love the Showerbuddy chair it’s so sturdy and has made handling my disabled sister at home so much easier, so happy we were able to replace the parts.
Date of experience: February 21, 2025
Reply from Solutionbased
Thank you for your kind words! We're so glad we could help you find the right parts quickly and that your Showerbuddy chair continues to make a difference for your sister. We truly appreciate your support! 💙
Verified
I have the LyftChair and it’s amazing
I have the LyftChair and it’s amazing. It’s for people who are not only seriously impaired but for those of us that need and want some extra support. Like for people that wear Medical Alert Units.
Carolyn Smith
Date of experience: February 03, 2025
Reply from Solutionbased
Thank you, Carolyn! We're happy to hear that the LyftChair has been a great support for you. Your feedback means so much to us! Stay safe and take care.
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Verified
Reply from Solutionbased
Thanks for the feedback.
Verified
The stool is great looking
The stool is great looking, solid and not a tip factor. It fits great in the shower. Very pleased! It arrived in a timely manner, just as stated when it was ordered.
Date of experience: January 24, 2025
Reply from Solutionbased
Thank you for your feedback! We're so glad you're happy with the stool's design and stability. Enjoy your new shower setup! 😊
Verified
Good communication
Good communication. Fast delivery. The bench is as described
Date of experience: December 03, 2024
Reply from Solutionbased
Thanks for the 5 star review. Happy holidays.
Verified
Great product and good service.
Date of experience: November 04, 2024
Reply from Solutionbased
Thanks for the review. Happy holidays.
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Verified
Received just what I ordered and…
Received just what I ordered and needed. The item came sooner than expected.
Date of experience: November 04, 2024
Reply from Solutionbased
We are glad the product came in sooner than expected. Thanks for taking the time to write a review for us.
Verified
We love the shower glide
I have I have owned the shower glide for over 2 years. My husband's disabled it works wonderful for him. I wrote in a Facebook ad that it was all perfect except that it didn't have arms. Solution base team answered and sent me a link that I could now buy arms to put on my shower glide. I ordered them the same day they came rapidly very easy to install and they make the shower glide seats so much more stable for my husband he feels safe in it. Thank you for the response and we love the shower glide
Date of experience: October 21, 2024
Reply from Solutionbased
Thank you so much for sharing your experience! We’re thrilled to hear how well the ShowerGlyde has worked for your husband and that the new armrests have made it even better. We’re always here to help and are grateful to have made a difference in his safety and comfort. Thanks again for your support, and please reach out anytime!
Verified
Never again!!
Would never buy direct from this company again!!! Ordered a shower chair and it didnt work so sent it back and these jerks made us pay $125 shipping!!!
This guy is the worse no empathy or concern what so ever!!
Emmanuel Martinez
(818)573-6369 Cell
(800)337-6660 Office
Date of experience: September 23, 2024
Reply from Solutionbased
Thank you for your feedback. We’re sorry to hear about your experience. To clarify, we reimbursed you 100% of the purchase price, but we do ask that customers cover return shipping. We understand that shipping costs can be frustrating, but we cannot reimburse more than the total paid for the product. We truly value your feedback and will continue to work on improving our customer experience.
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