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At Sole Mate, our aim is to help keep work spaces clean in your laboratories, medical facilities, and manufacturing floors—your home, clinic, or family yacht. Like you, we understand that cleanliness starts from the ground up, right when you walk in the door. At Sole Mate, we understand that we have a responsibility to our environment, which is why we use 100% biodegradable thermo shrink wrap film. To you, our customer, we promise to uphold the highest standard of customer service—to deliver a quality product you can depend on. Headquartered in sunny Encinitas, California, Sole Mate Co. is America’s exclusive seller of the commercial-grade SM-76C automatic shoe cover.
1106 Second Str #175, 92024, Encinitas, United States
4.2
6 reviews
First off, this product is as described. It's a unique item that's really cool to have to protects your floors. That aside, I ordered the wrong item by mistake, and they bent over backwards to stop the wrong item from leaving LA to save me an added shipping cost. It was an overall ideal experience. Thanks guys. -Bryan
Date of experience: May 01, 2023
It was easy to order online. Arrived within 14 days. I’ve always wanted a product like this! Thank you so much
Date of experience: May 14, 2023
Very good product, I never had any problem either with the machine or with the delivery of the suppies, whenever I called it was an excellent technical Support.
very good product and very easy to use
Date of experience: May 12, 2023
Affordable, timely, followed up with me to confirm delivery. Using plastic foot cover as preventative IPM for grow laboratory.
Date of experience: May 04, 2023
This company has been exceptional across the line. The product is cool and I show it to all who enter my home. It has been a lifesaver during construction and renovation.
Date of experience: October 18, 2022
Reply from Sole Mate, LLC Automatic Shoe Cover Machine
Hi Brian, we are sorry to hear that you have not received the shipping information. This is supposed to be automated and since we have never received not one complaint about that, we will investigate further.
In regards to your shipment, we will be emailing you the shipping details immediately. I can tell you that it is due to arrive in two days as you will see when you check the tracking number.
We take customer service seriously as we have a variety of clientle from home owners, small/big companies and also government offices who rely on that. We are glad you left a review and hope you can review the product itself when you receive it.
Thank you
SoleMate Customer Service
Update on 05/05/2023
Brians machine was delivered two days after his review. Brian continued to say thank you for our help and wanted to amend his review but trustpilot doesn't have a link to send to him to amend it as he could not find the original link. Hopefully he will view this message and amend his score for our product.
Easy experience all around, product was exactly as described and was a fantastic addition to our facility. Would highly recommend.
Date of experience: May 28, 2021
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