Sola Wood Flowers Reviews 61

Order #676412B — Ruined My Wedding Flowers and Ignored My Complaint

I ordered from Sola Wood Flowers on May 25, 2025, and received my order on June 20. I contacted them the same day with photos of the damage, and I’ve been ignored ever since.

Part of the order arrived broken, and my bridal bouquet was completely unusable. It looked like it had been dyed by a child, then scorched or rubbed in dirt. It was nothing like what was shown online—absolutely not suitable for my August wedding.

Their “satisfaction guarantee” is a joke. They asked for photos and then stopped responding. No remake, no refund, no customer service.

I wish I could give zero stars. Save yourself the stress and disappointment—do not order from Sola Wood Flowers.

Date of experience: June 20, 2025

Low quality - Bad Service. Unreliable shipping methods and terrible customer service. Would not recommend the low quality products either

Date of experience: May 05, 2025

I’ve had the worst experience ever I ordered flowers. It took them forever to get my flowers and then they were flowers that I could do nothing with. I don’t create don’t try to build and I did not open the flowers and they refuse to take the flowers back or give me a credit. I don’t even care about getting my money back replace the flowers where I can can use them. I am getting married in 10 days and no one was helpful. The customer service is horrid. I would never buy flowers from a company like this again.

Date of experience: June 12, 2025

Buyer beware. Please do your due diligence and look for reviews at better business bureau, and trust pilot. This company turned off to review on Google. They act like they are too big to fail. They are not BBB accredited. Part of my order came in damaged where flowers were torn or broken. These flowers are not workable. Company not willing to take ownership of thier mistakes. Again buyer beware. With this company you're purchasing at your own risk. Hopefully I can post photos.

Date of experience: June 12, 2025

Subject: Deeply Disappointed – Order Not Received in Time Despite Expedited Shipping

I’m writing to express my deep disappointment with Sola Wood Flowers and to document an extremely frustrating experience.

I placed my order six weeks prior to my wedding and paid extra for expedited shipping, trusting that this would ensure timely delivery. To my shock and frustration, I’ve now been informed that my order still will not arrive in time for my event — rendering it completely useless for its intended purpose.

What makes this even more upsetting is that I offered to DIY the wooden flowers myself — even though I had already paid the fee for them to be assembled — simply to get the product faster. I was told this was not an option, with no willingness from your team to accommodate or even work with me.

In all my years of ordering products online, I’ve never encountered a company with customer service as poor and unhelpful as this one. There was no urgency, no accountability, and no genuine care for the impact your delays have on customers during some of the most meaningful events of their lives.

You may have received $156.97 from me, but you’ve lost a customer for life. I will also be sharing this experience with my friends, family, and online communities to caution them about the risks of ordering from your company.

After my own experience, I took the time to look into reviews more thoroughly — and found that many others have had similar disappointments, hidden away on platforms like Reddit. It’s clear now why your pricing is lower than competitors: you compromise heavily on service and reliability.

I strongly urge anyone reading this to save yourself the stress, wasted money, and heartbreak. Choose a company that values its customers and takes pride in honoring their timelines, especially when it comes to once-in-a-lifetime events.

Date of experience: June 10, 2025

They claim that they want you 100% satisfied with your product. My bridal bouquet actually smells like cat pee. There is no way it could be used in a wedding. They refuse to standby me and help at all. They said smell is a matter of opinion. And also, they only care if you responded within 15 days of your sale absolutely do not do business with these people! I am not only out $100. I also have to try to find a wedding bouquet in the next few weeks.

Date of experience: May 22, 2025

When looking for a bouquet on a budget, my fiancee was really excited to find the existence of wood flowers. When she looked up that company, she found great reviews for a flower shop in our state that is contracted with Sola but unfortunately she missed all the bad reviews of the parent company. After seeing them online, I figured we should add to that pile to prevent anyone from ever trusting this company ever again.

My fiancée and I ordered 3 bridesmaid bouquets and a bigger cascading one for her. They took over a month and a half to get here, which would be fine if they were as promised. Nope, they added a bunch of flowers that she didn’t ask for and didn’t want in them. They’re not even fully colored and are so obviously wood. You can tell they're the flowers that are only half painted "as a style" but really are used to cut time and purposefully not included in the website product images.

I go to pick up the bouquet — maybe we can paint those ones ourselves or something. IMMEDIATELY this thing starts falling apart. Greenery pops off and falls into the box, the flowers are visibly loose and are much dryer than the 2 sample packs we purchased.

They use glue guns to attach the flowers and greenery to a CHEAP styrofoam ball that sheds seemingly every time you breath next to it. To top it all off, the cascading bouquet doesn't hide itself from the side well, showing the plastic piece that the ball is attached too AND the flowers have stained our table cloth.

WHAT WOULD HAPPEN IF THEY TOUCHED HER DRESS, ARE YOU KIDDING ME?!

Needless to say my fiancee is incredibly upset bc she’s been doing so well trying to find things on a budget and was really excited about the idea of wood flowers. When we asked for a refund or a fixed bouquet, the company said it’s in their policy that they can add flowers based on their stock without prior notice. That's absolutely ridiculous and i'm sure it's one sentence tucked away in the checkout process. If this happens, they should contact the client to ask whether they wish to continue with their order. They have not responded to the other issues.

STAY FAR AWAY FROM THIS COMPANY EVER! They needs to take some accountability or shut down if they can’t provide the services offered.

Date of experience: May 21, 2025

Please do not waste your time or money buying these flowers. The lower prices they show are only for the DIY flowers and there are still a lot of hidden fees and high shipping. The bouquet we thought would cost $25 came out to $45 in the end. Worse than that, though, the flowers come in only natural wood tone. They send you the dye to color them with, and you even have to put the stems on them yourself. This is a total rip off. Things got worse still, when the tutorial they sent me came up as "page not available" and they won't let me log in to my account to try to return this junk. A horrible company to deal with!

Date of experience: April 22, 2025

Well, this may work if you aren't doing white flowers. The white paint wasn't really white, maybe if it was it would have worked better. White would have to be really bright to cover the natural wood color. It wasnt. Complete waste of time and money. Shipping time was extremely slow.
I followed exact instructions and ended up adding all the paint to water, still didnt make it white.

Date of experience: April 17, 2025

My wife ordered a Sola Bouquet for our wedding a month in advance of us heading out of state for our wedding ceremony. When Sola didn't update her order with any shipping notifications or tracking numbers, my wife reached out to them multiple times to confirm whether it was shipped and let them know over and over again the date we needed it by. Instead of being responsible and saying their fulfillment is slow and they couldn't provide their end of the deal and refunding her, they promised it would arrive on time. When it got too close to the day we were flying out of town for the wedding, she contacted them again to cancel the order and get a refund because she knew at that point they weren't shipping it on time. They refused to cancel the order and give her a refund. The bouquet didn't ship until two days after the wedding and didn't arrive until 8 days after our wedding. It just arrived yesterday and it's not even a nice bouquet. Whoever designed it doesn't seem like they have any floral arranging design experience. What kind of company does business like this? Their website says if you're not satisfied they'll work with you to make things right. How is charging someone for a wedding bouquet that is shipped after the wedding making things right? This company obviously only cares about getting your money and doesn't care at all about their customers, their reputation, or doing the right thing. Now we have to deal with disputing the charge with our credit card company. Avoid Sola at all costs unless you enjoy getting ripped off.

Date of experience: April 09, 2025

Wow! CRAZY slow shipping. Ordered Feb 27. USPS says they were notified of getting the order (pre transit) March 10. It's now March 19. Still no tracking number, Sola customer service says they can't do anything to help for another 10 days.
This is my 3rd order - all 3 have been extremely slow, but this one was the slowest. I ordered some of our supplies from Luv Sola and those came very quickly! If you need your shipping to come within 6 weeks, don't order on Sola!

Date of experience: March 19, 2025

Overpriced DIY garbage. Took over 3 weeks to receive. Missing items I paid for. Looks like junk. DO NOT RECOMMEND. Customer service is always a canned non helpful response. Stay away and save your money.

Date of experience: February 14, 2025

I do not recommend these flowers for a wedding! The colors I selected for my wedding bouquet were first white, cream and blue. They arrived in pastel pink, yellow and blue. If you are looking to try and match your wedding colors (most people are) do not use SWF. The response was “ Just as friendly reminder that pictures on the website are provided as an example only. As our products are made by hand, there will be slight variation in every bouquet. The colors may also differ based on the lighting you're using as well as computer/phone screen display can be a factor. We are unable to provide a replacement since the colors that were sent to you are color. “ They offered no solution even when asking if I could replace or reorder with a different recommended color to better match. We paid near $80 and I was so much offered a partial refund or discount to reorder. You would think they would be more mindful of a bride wanting just a close color match. As a flower company, they should stand by their wedding customers. We also ordered the wedding parties flower accessories- no complaints.

Date of experience: January 24, 2025

Terrible!!

My order was missing items. When I talked to customer service they told me “too bad”. They couldn’t come up with a reasonable solution and wouldn’t refund. I will never purchase from them again and will never recommend them.

Date of experience: February 06, 2025

We had a horrible experience! We ordered as part of a Black Friday special for a wedding, including several bridesmaid bouquets and a bridal bouquet. The order page stated to order by a specific date to ensure delivery by December 30. The wedding was on January 9. We followed all instructions, but like many others in this thread, we received no product.

We received an email confirming the order and stating it should ship in 10-14 days, but nothing was ever shipped. Later, we got an email with an estimated arrival date of December 22, but still nothing. When we followed up with their customer service, we discovered they had not even started working on the order!

We sent them their own communications showing the arrival date they had promised and the clear communication of our wedding date. We also pointed out their earlier guarantees, but they essentially shrugged and said, "Oh well."

We received a lot of reassurances—"We'll get right on this," "It’s marked as urgent"—but nothing happened. Eventually, they admitted they were just starting to work on it. For a while, they couldn't even give us a shipping date. When they finally did, the estimated delivery was after the wedding.

At that point, the order was useless, so we asked for a refund. They refused, even though they had repeatedly lied and sent communications claiming the order was shipping and would arrive on time.

Their website states, "If you're not 100% happy with your purchase, we'll work with you to make it right." This is completely false. BEWARE. Do not buy from this scam company.

Date of experience: January 09, 2025

I kept getting emails my order shipped, but it didn't come. Upon contacting them, I was told they hadn't even prepared my order yet months later. I had to fight to get a refund and they kept closing out my help requests without resolving anything.

Date of experience: June 01, 2024

I ordered 5,000 Sola wood flowers advertised as a random mix of 1”, 2”, and 3” sizes, expecting a fair variety. However, I am extremely disappointed. Out of 5,000 flowers, barely 50 are 3”, which is far below reasonable expectations for a random assortment.

Additionally, the majority of the flowers are those which are much less favored by most Sola florists. This feels like a deliberate choice to offload unpopular inventory.These are not random but a collection of poorly selected flowers.

I am incredibly frustrated with this purchase. The misleading description and poor selection make it impossible for me to use these flowers as intended. I would not recommend this product or seller to others. I will not be purchasing from them again!

Date of experience: October 14, 2024

Terrible experience. We ordered 5 months before the wedding because they claim they last forever. Entire order full of decayed eucalyptus and worms. ( we have videos) The Smell was awful. They promised us a refund in writing. THEN said no refund because we’ve had them for 5 months and we were the cause of the infestation. 14 calls texts and emails have been ignored. They have caused immense anxiety and heartbreak. I am furious. Do Not Trust these people.

Date of experience: September 08, 2024

Where to even begin. I placed my $900 floral order for our wedding the first week of July and received it mid August. The website said "Free Fast Shipping" which was nothing short of false advertisement. I called three weeks in (on a weekday morning) and got through to someone. He stated my order should ship by the following Monday. Tuesday comes around, and still no order update. I call again, and they state "I don't know why you were told that. It should ship by Thursday or Friday." Guess what? Still didn't. I call the following Monday, after absolutely struggling to get through to anyone. The phone will ring, place you on hold for 5 minutes, then automatically hang up on you. I tried the customer service email and never received a response. After calling at various times of day to see if it would make a difference, it wasn't until I tried for an hour straight of calling back at 5pm EST that I finally made it through to someone. She then told me there was an issue with quality on some of my dyed flowers, and they needed to be redone but should ship by Thursday/Friday. I also asked if there was a better way of contacting customer service as I don't have hours upon hours to try and call a number that doesn't answer. She said I could email or TEXT the number. Noted. Well, you guessed it! They still didn't ship. I tried calling again the next week, mind you we're over a month out by now. No luck. I texted the number and didn't receive a response until over 24hours later. My order FINALLY arrived a month and a half later. I opted for DIY for our upcoming wedding. Everything was carelessly thrown into a GIANT flimsy cardboard box that was barely hanging on by the time it reached us. There was no rhyme or reason, or organization to which flowers belonged to which kit. It took me over 2 hours to sort and organize all of the material and then find out what was (no surprise here) missing. Prior to my sorting endeavor I noticed right away I was missing all of the wood softener I ordered. So I called (miraculously took only 5 tries and 30min to get through) and told them this. They placed the order to send what was missing and I told them I will go through the rest soon and call back if anything else is missing. i was missing at least 5 line items I had purchased, and when I called back they told me I only have 15 days to submit any missing product. Seriously? After having to sort through all of this myself, still not fully knowing which flowers belong with which kit since they were all thrown in two giant bags.. You're going to tell me that you're not going to fulfill what was missed from a $900 order? (It also hadn't yet been 15 days, after doing the math). Then she came back with saying that they only cover 1 shipment for replacement items. Wouldn't this be explained the first time I called for missing items if that were the case? Nah. I was also missing all of the actual DIY crafting material, which the girl finally "did it this one time" and sent what all I was missing. I finally received THAT order and, yep, you guessed it, it was still wrong. I gave up trying to resolve this horrendous issue. I will not ever recommend this business to ANYONE. It is not worth your time and effort to receive sub-part product (if you receive it at all) that smells like cheese. Yeah, you read that right. they smell absolutely terrible. The Cream color I ordered also came out in two different shades. So I guess they didn't even fix their quality control issue. I saw the BBB also reached out to the company to address the issues from other customers and they never replied.

Date of experience: August 15, 2024

The customer service of this company is abysmal. Please check their Better Business Bureau rating before ordering from them. They earned an F. They do not ship on time, and then hide behind their clause saying they are not responsible after they 'print the shipping label'. In my case, they printed the label and then the box sat in the warehouse unshipped for 5 days. When it arrived it was only a partial order. I have no idea if or when the rest of my order might arrive. They also were sold out of the main flower we ordered, but didn't tell us until a week before the product was shipped, so no time to replace that. No refund. Only a store credit, which I will never use. Order from a reseller and save yourself the headache of dealing with this company. Do not believe the website reviews as listed on their site. The product, if you can get it, is nice. But good luck getting it on time, or at all.

Date of experience: September 16, 2024