Verified
Good Customer Service. Packages arrived two days apart, but questions answered quickly and to my satisfaction. Got the Eames Chair and Ottoman. Excellent product. Great packaging, not a single issue... See more
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Chair arrived without notice. Very difficult to assemble. instruction and video no help. Back of chair was damaged. Sent new one,. Also damaged. attempted to send 3rd one, this one they tried to col... See more
Company replied
We ordered two Eames chairs from Sohnne early this summer and they arrived having suffered shipping damage and missing parts. We’re happy to share that Chester at Sohnne responded quickly and... See more
Company replied
We originally spent 3 weeks getting what felt like the run-around, through emails, when the chair we ordered arrived in the wrong colour. Fed up, my husband called to figure out why getting our repla... See more
Company replied
Company details
- Office Furniture Store
- Bedroom Furniture Store
- Furniture Store
- Lighting Store
- Living Room Furniture Store
Written by the company
Since 2012, Sohnne has been a leader in 1:1 remastered furniture, trusted by 200+ top businesses and 128,000+ customers worldwide. We offer meticulously crafted pieces with precision, durability, and aesthetic excellence, ensuring timeless quality. With fast U.S. shipping, a 10-year warranty, and 24/7 dedicated support, we prioritize excellence, fairness, and customer satisfaction. Our no-haggle pricing reflects our commitment to transparency, eliminating inflated markups. Sohnne is proudly based in the United States, and our official website is https://sohnne.com/.
Contact info
1301 Folsom St, 94103, San Francisco, United States
- +1 (833)9000017
- support@sohnne.com
- sohnne.com
Breach of guidelines
Verified
Absolutely love this chair
Absolutely love this chair. It's so light and cushions are very comfortable. Great to snuggle with great grandchildren! Great buy!
Date of experience: May 25, 2025
Reply from SOHNNE
Hi Trevor,
Thank you so much for your wonderful review! We’re thrilled to hear that you absolutely love the chair and that it’s perfect for snuggling with your great-grandchildren. It’s great to know that the comfort and lightweight design are just what you were looking for!
We truly appreciate your feedback, and we’re so glad to know it’s been a great buy for you.
Thank you for choosing Sohnne, and we look forward to serving you again in the future!
Best regards,
Sohnne Team
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Verified
Love it
Love it. Added such elegance to my Entry area. Modern and sophisticated and I get tons of compliments
Date of experience: May 19, 2025
Reply from SOHNNE
Hi Lennox,
Thank you for your wonderful review! We’re thrilled to hear that the piece added elegance and sophistication to your entry area, and that it’s getting tons of compliments. It’s always great to know our products are enhancing your space!
Thank you for choosing Sohnne, and we look forward to serving you again in the future!
Best regards,
Sohnne Team
Verified
Love this chair
Love this chair. We wanted something contemporary looking but comfortable. After reading other reviews we decided on this chair and love it. Very comfortable and looks amazing.
Date of experience: May 17, 2025
Reply from SOHNNE
Hi Knox,
Thank you for your fantastic review! We’re so happy to hear that you love the chair and that it’s exactly what you were looking for – contemporary, comfortable, and stylish. We truly appreciate your feedback and are glad it’s meeting your expectations.
Thank you for choosing Sohnne, and we look forward to serving you again in the future!
Best regards,
Sohnne Team
Chair arrived damaged(again)
Chair arrived without notice. Very difficult to assemble. instruction and video no help. Back of chair was damaged. Sent new one,. Also damaged. attempted to send 3rd one, this one they tried to collect "tariff" of ~$150 on it. I refused it and it's been over 3 weeks with ZERO communication. All emails seem to be AI generated. Horrible communication. STAY AWAY
UPDATE: It’s been over 2 weeks and ZERO communication from Sohnne. In fact , UPS sent me an invoice for the tariff on refused shipment. Spent over a hour on the phone with UPS trying to rectify. Was told Sohnne refused to pay them.
Date of experience: March 31, 2025
Reply from SOHNNE
Hi Gelman,
I sincerely apologize for the frustration you've experienced with your order. This is absolutely not the level of service we want to provide, and I completely understand your disappointment. I regret the repeated issues with the damaged chairs, difficulty assembling them, and the lack of communication you’ve encountered.
I take your concerns very seriously, and I will personally look into your case to ensure we address the issues and get this resolved promptly. I will be reaching out to you directly to discuss the situation further and to ensure we provide the assistance you need. We’ll also work on improving our communication to avoid this type of experience in the future.
Thank you for your patience, and I’m committed to making this right for you.
Best regards,
Diego
COO, Sohnne
Do not use this company.
Wow. I must say I agree with all of the previous negative reviews. *I* kept in contact with them via their annoying chat system to see the progress on my order. I NEVER received contact from them I did not initiate about this order. They offered a small refund to make up for the delay and they asked *ME* to contact them again after the weekend. So I contacted them AGAIN (keeping track this is now the third time) about this order and was informed their supply partner was unable to fill the order etc. Did you know this 2.5 months ago? I did get my refund but I followed the advice of the other reviews in this thread that stated they had to threaten to charge back. I never had to do a chargeback and did receive my refund.
I did order from them previously and did receive our order... mostly. They missed out on sending the base for the chair to which I had to speak with them twice to resolve, but to their credit, that was resolved. I should have known then not to order from them and I am kicking myself now for trusting them again.
They would have been happy to keep my money and never talk with me again. I NEVER got an email from them or phone call or any contact about this order that they stated “got lost”. The person in customer service also made sure to inform me that they had paid the shipping for the package. Neat? Did you expect me to pay for shipping for something I did not receive? I certainly think you should take that up with your supplier?
DO NOT USE THIS COMPANY.
Date of experience: May 05, 2025
Reply from SOHNNE
Hi K Wiley,
I want to sincerely apologize for the experience you’ve had. This is absolutely not the level of service we strive to provide, and I completely understand your frustration. I deeply regret the delays, lack of communication, and the challenges you’ve faced with your order. It’s clear that we missed the mark on delivering the experience you rightfully expected.
Please know that I am personally looking into your case and will ensure we address the issues you’ve raised. I will be reaching out to you directly to discuss this further and work on resolving the situation as quickly as possible. Additionally, I’ll review our processes with our supplier to ensure this doesn’t happen again in the future.
I truly appreciate your patience, and I am committed to making things right for you.
Best regards,
Diego
COO, Sohnne
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Prompt response and flexibility
Date of experience: May 15, 2025
Reply from SOHNNE
Hi Sri,
Thank you for your kind review! We’re so glad to hear that you had a positive experience with our prompt response and flexibility. We truly appreciate your feedback and are happy to know that we could meet your expectations.
Thank you for choosing Sohnne, and we look forward to serving you again in the future!
Best regards,
Sohnne Team
Total time from ordering online to in…
Total time from ordering online to in my house was 12 days. The chair is awesome quality, super comfortable, and I couldn't be more pleased with the purchase.
Date of experience: May 12, 2025
Reply from SOHNNE
Hi Jonathan,
Thank you for your fantastic review! We’re so glad to hear that your order arrived quickly and that you’re thrilled with the quality and comfort of the chair. We truly appreciate your feedback and are happy to know you’re pleased with your purchase.
Enjoy your new chair, and thank you for choosing Sohnne!
Best regards,
Sohnne Team
DONT WASTE YOUR MONEY
The Marshmallow Sofa replica was absolute garbage, (NOT AS PICTURED) and the customer support just kept promising refunds that they never deliver on.
I can't recommend Sohnne's quality, OR customer service. (Chester especially, made sure to waste my time thoroughly.)
If you're dealing with this website, save yourself some time and just dispute the transaction with your bank. These guys will jerk you around INDEFINITLEY.
Date of experience: April 29, 2025
Reply from SOHNNE
Hi Gil,
I want to sincerely apologize for the issues you've encountered with your Marshmallow Sofa replica order. This is certainly not the experience we want to provide, and I completely understand your frustration with both the product and the lack of follow-through on our customer service.
Please know that I am personally looking into this matter to ensure we address the issues promptly. I’ll escalate your case and reach out directly to provide an update and work on a solution. We are committed to making things right, and I appreciate your patience as we work through this.
I’m committed to resolving this for you.
Best regards,
Diego
COO, Sohnne
Edit: Stay away from this company
I had an issue with my order and Freddy made sure I was taken care of. Their customer service is truly unmatched. Next up: Eames chair! Can’t wait!
EDIT: I originally had a positive experience with Sohnne, but things have changed dramatically.
The biggest issue here is the lack of communication. I didn’t get a single update on my order for over three weeks. I had to reach out myself to find out my package had been delivered a week ago, but it had been sitting in an unlocked mailroom for a whole week, and it got stolen.
To make it worse, I’ve had trouble getting a response from Sohnne. It takes days to hear back, and I can’t get through on the phone. The lack of follow-through on their part has been incredibly frustrating.
I can’t speak to the quality of the table I ordered since I never got it, but I can say with confidence that Sohnne is just a drop shipping company with terrible support and service.
Because of all this, I’ve had to remove my positive review. My experience with Sohnne has completely changed, and at this point, I can’t recommend them.
Date of experience: April 15, 2025
Reply from SOHNNE
Hi Will,
I want to start by sincerely apologizing for the experience you’ve had. This is absolutely not the level of service we aim to provide, and I completely understand your frustration. It’s deeply concerning to hear about the lack of communication, the delay in updates, and the unfortunate theft of your package. I regret that you were not informed sooner about the status of your order.
I take your concerns very seriously, and I will personally look into this issue to ensure that it is addressed and resolved. I will reach out to you directly to assist with the situation and work on a solution that can make things right.
I truly appreciate your feedback, and I’m committed to improving our processes and communication to ensure this does not happen again in the future. Thank you for your patience, and I’ll be in touch soon.
Best regards,
Diego
COO, Sohnne
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Great reproductions
Diego provided great customer service and addressed the my concerns regarding my order and went the extra mile to ensure customer satisfaction.
Date of experience: March 25, 2025
Reply from SOHNNE
Hi dcss64,
Thank you for your wonderful review! We’re thrilled to hear that Diego was able to provide great customer service and address your concerns with your order. We always aim to go the extra mile to ensure our customers are satisfied, and we’re glad to know that you had a positive experience.
Thank you for choosing Sohnne, and we look forward to serving you again in the future!
Best regards,
Sohnne Team
Horrible company with terrible customer…
Horrible company with terrible customer support! I ordered a chair and when I placed the order there was absolutely nowhere on the order information that it would take 6 WEEKS to receive it. When I called to inquire on the delivery date, they said it was coming from overseas and that it would take 6-8 weeks. I asked if I could cancel it because I couldn't wait that long, nor was I ever notified, and they refused. I then called again a few weeks later to try to change the color of the chair. I did this 2 weeks in advance of it being delivered. They refused. This company has a lot to learn about customer service and not screwing their customers over. This has probably been the worst shopping experience I've ever had!
Date of experience: April 15, 2025
Reply from SOHNNE
Hi Sharon,
I’m truly sorry to hear about the issues you’ve encountered with your order. This is not the experience we want to provide, and I thoroughly understand your frustration. I apologize for the lack of clarity regarding the delivery time, as well as the difficulty you’ve faced with making changes to your order.
Please rest assured that I am personally looking into this matter to make sure we address your concerns and find a resolution. I will reach out to you directly to discuss how we can make this right.
Thank you for your patience, and we are committed to improving our service moving forward.
Best regards,
Diego
COO, Sohnne
Easy to order products
Easy to order products, great selection, and good reviews. I needed customer support to help with my account profile, and the representative, Freddy Boone was super helpful and took care of it!
Date of experience: April 15, 2025
Reply from SOHNNE
Hi Dean,
Thank you for your great review! We’re so glad to hear that you found it easy to order and that you’re happy with the selection of products. It’s wonderful to know that Freddy was able to assist you with your account profile and provide excellent support.
We truly appreciate your feedback and look forward to serving you again in the future!
Best regards,
Sohnne Team
Great customer service
Over the course of multiple orders, I encountered a problem where products from the same line did not match. Initially, customer service was difficult to pin down, until the General Manager, Diego, stepped in. Diego was responsive, understanding, and fair. He replaced my mismatched products quickly and was a breeze to work with. Definitely won back my trust.
Date of experience: April 15, 2025
Reply from SOHNNE
Hi Tim,
Thank you for your wonderful review! We’re so glad to hear that Diego was able to step in and resolve the issue with your orders. It’s great to know that everything was handled quickly and to your satisfaction. We truly appreciate your patience and are happy to have won back your trust.
We look forward to serving you again in the future!
Best regards,
Sohnne Team
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Great accent chairs
Great accent chairs. Gave my home bar the perfect lounge feel I wanted
Date of experience: March 17, 2025
Reply from SOHNNE
Hi Alfie,
Thank you for your great review! We’re so happy to hear that the accent chairs gave your home bar the perfect lounge feel you were aiming for. It’s wonderful to know they’ve made such a positive impact on your space.
Enjoy your stylish new chairs, and thank you for choosing Sohnne!
Best regards,
Sohnne Team
I purchased a Eames replica chair
I purchased a Eames replica chair, and while clearly a replica, the quality is to my liking. The whole of the initial transaction was off to a (very) rocky start, Diego (the GM) intervened to resolve all issues to my satisfaction. Thank you, Diego, for all of your efforts.
Date of experience: September 24, 2024
Reply from SOHNNE
Hi Mark,
Thank you so much for your kind review! We’re glad to hear that you’re happy with the quality of your Eames replica chair. We truly appreciate your patience through the initial challenges, and we’re pleased that everything was resolved to your satisfaction.
Enjoy your new chair, and thank you for choosing Sohnne!
Best regards,
Sohnne Team
Verified
After buying a chair we had some issues…
After buying a chair we had some issues ... after approaching customer service they were addressed. special thanks to Diego who kept up us informed and ultimately got it out all worked out.
Date of experience: April 07, 2025
Reply from SOHNNE
Hi Chris,
Thank you for your wonderful review! We’re so happy to hear that our customer service team was able to address the issues and that everything worked out in the end. We truly appreciate your patience and are glad to know you’re satisfied with the resolution.
Enjoy your new chair, and thank you for choosing Sohnne!
Best regards,
Sohnne Team
IF I COULD GIVE THEM NEGATIVE STARS I…
IF I COULD GIVE THEM NEGATIVE STARS I WOULD. THIS SITE IS AN ABSOLUTE SCAM. DO NOT ORDER FROM HERE!!!!!!!!!!!
BEWARE! Do not order from here. I've been dealing with them for well over a month...they sent me the wrong item TWICE and now they have disappeared and gone dark...they refuse to respond to emails. I keep getting automated messages that my order has shipped but I dont have a tracking number and they refuse to provide one. At this point I am stuck with 4 massive boxes of 2 incorrect eames chairs and no resolution for the item that I actually purchased. This is an absolute scam!!!
Date of experience: February 22, 2025
Reply from SOHNNE
Hi Francesca,
I want to start by sincerely apologizing for the frustrating experience you’ve had. This is absolutely not the service or experience we want to provide, and I completely understand your frustration. I regret that you've had to deal with receiving the wrong items, lack of communication, and the absence of a resolution.
I want to assure you that your concerns are being taken seriously. I will personally look into your case and escalate it to ensure we address the issues promptly. Our team will be reaching out to you directly to get this resolved, and we will provide you with the correct tracking information as soon as possible.
I truly appreciate your patience as we work through this, and I’m committed to ensuring that we get everything sorted for you.
Best regards,
Diego
COO, Sohnne
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AVOID!!! SCAM PRODUCTS!!!! …
I today received my extra tall premium eames chair and ottoman. It is not remotely the same product that was advertised on your website. Is a cheap fake leather knock off, drop shipped directly from China. The packaging is covered entirely in Chinese stamps.
List of faults;
Does not swivel at all. No damper or anything. Just metal grinding on metal.
Missing hardware for assembly ( washers etc)
Not premium Italian aniline leather in fact I doubt it’s leather at all. It stinks of chemicals.
Not CertiPUR-US memory foam cushion as advertised. It’s so hard it’s unusable.
Cushions do not unclip as advertised
Laminate construction is not 7 layers “pure bond” memory foam as advertised. The “walnut” is plasticky
No YKK zipper on cushions
No EPDM dampers or even a washer for base.
Supplied chair does not match the instructional video on your website. It is clearly a totally different product.
Shipping label from China says total value $20. Customer service agents on website are mysteriously busy when I tried to report the problems and ask for a refund.
This company is a scam that advertises a great product but delivers total crap then avoids its customers and any accountability. The gulf between what is advertised and reality is too great for it to be a mistake. The customer service is also non existent.
They take your $1000 then order a piece of trash to be direct shipped to you for a total of less than $100. It’s a fraud. Sonhe know fine well they are sending you a badly made piece of garbage from China you could’ve got yourself on Amazon for $150 if that’s what you wanted.
Date of experience: April 05, 2025
Reply from SOHNNE
Hi Alan,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the difficulties you’ve encountered. I completely understand how frustrating delays and miscommunication can be, and I want to sincerely apologize for the inconvenience this has caused. This is far from the experience we want to provide, and I’m truly sorry that we’ve fallen short.
Please know that I’m committed to getting this resolved as quickly as possible. I will personally ensure your case receives the attention it deserves and reach out to you directly via email to discuss how we can turn this around for you. Together, we’ll find the best solution and make it right.
Thank you for your understanding and patience during this process. We’re dedicated to making this right, and I’ll be in touch very soon.
Best regards,
Diego
COO, Sohnne
Unpaid Service - Lack of Professionalism
We provided a service to Sohhne, but unfortunately, they failed to make the payment despite receiving the completed work. We tried to contact them multiple times regarding the issue, but they have been unresponsive. This kind of unprofessional behavior is disappointing, and I would advise others to be cautious when dealing with them.
Date of experience: March 06, 2025
Reply from SOHNNE
Dear Betterviz,
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience or frustration you may have experienced.
At Sohnne, we take all service partnerships seriously, and we are committed to upholding professionalism in every aspect of our business. If there is any instance of unpaid service or a miscommunication regarding compensation, we want to resolve it promptly and transparently.
Please reach out directly to our General Manager, Diego Garcia, at diego@sohnne.com so that we can review the details of your case and address it as a priority. We are here to listen and work with you to find a fair solution.
We appreciate your patience and the opportunity to make things right.
Best Regards,
Diego Garcia
General Manager
Chinese Import with poor quality components.
Import from China and not from the US. I understood that I was buying from a US based company as I didn't want to buy from China, however, about three weeks after purchase I started to get tracking information from a Chinese importing agent. I queried this with Sohnne customer service and after three days got a reply to say that "Due to supply demands and stock levels my item was being shipped by their warehouse in Shanghai. The chair arrived in three packages; two arrived after 6 weeks but the third was further delayed but three weeks and I was charged an additional import tax of £25 which was refunded by Sohnne. The quality of the metal work and screws is very poor and the holes do not line up with the screws meaning they do not sit flush. As a result the metal brackets are tightened against the heads of the screws leaving a gap of 5mm...Very poor attention to detail and lack of quality control. Customer service is virtually non existent. When you do get a response it is meaningless cooperate waffle with little to no accountability. I asked for a refund and my email was just ignored.
The result is a chair that looks good but is not made of high quality materials. Be prepared to assemble with alterations needed with some replacement screws and re drilling possibly needed.
Update; 3rd April 2025. Following this review I was contacted by Sohnne who kindly offered a Full refund which was unexpected. However, as of today, no refund has been received suggesting that the company is untrustworthy even when acknowledging bad service.
Up Date 6/4/25.
I have received a Negotiated part refund to reflect the chair I have received as I didn't feel a full refund as offered was fair. Rather than putting customers through this absurd merry-go-round of complaint and counter claim, 1. The website must make clear that customers in the EU and UK (possibly elsewhere judging by the feedbacks) will be supplied by China and not the US. 2. Provide more details on the packaging and postage system as this is impossible to follow accurately (as Cantonese to English translation is via chatGPT an unreliable) 3. Customer service needs to improve of speed of response and be consistent.
Thank you for your refund.
Date of experience: March 12, 2025
Reply from SOHNNE
Dear Chris,
Thank you for sharing your experience in detail. We sincerely apologize for the inconvenience and frustration caused throughout your order process and post-purchase experience.
At Sohnne, we understand that transparency and product quality are paramount—especially for customers expecting a seamless experience from a U.S.-based brand. While we are headquartered in the United States, we do ship from several global fulfillment centers, including Shanghai, depending on stock availability and demand. That said, we acknowledge that this should have been communicated more clearly at the time of purchase, and we deeply regret any misunderstanding.
We are also truly sorry to hear about the delays in delivery, the import tax burden, and the assembly difficulties you encountered. The issues you described misaligned parts and hardware quality are not aligned with our standards of quality control. We take your feedback seriously and are actively reviewing this case internally with our production and logistics teams.
In response to your concerns, our team did reach out and offered a full refund as a gesture of goodwill. If the refund has not yet been reflected on your end, we would like to urgently investigate and resolve this matter. Please contact our General Manager, Diego Garcia, directly at diego@sohnne.com so he can personally oversee the resolution and ensure that this is completed without further delay.
We genuinely appreciate your patience and feedback, it helps us improve and reinforces our commitment to accountability. While we regret that your experience did not reflect the level of service we strive for, we hope to make things right.
Best Regards,
Diego Garcia
General Manager
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