Great communication. White glove service did an excellent job. My couch is beautiful. The quality is very nice. Will be ordering a matching power recliner.
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I found what I was looking for — a comfortable, stylish sleeper to fit a small space — on Sofabed.com after looking many other places and not finding it. The price was acceptable. Delivery was not too... See more
Company replied
Unbeatable price and item was in perfect condition exactly as promised. There was a small issue with the delivery company: they showed up without enough people to move it up the stairs, then tried... See more
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We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protec... See more
Company details
Written by the company
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
Contact info
Dallas, United States
- 469-901-9083
- support@sofabed.com
- sofabed.com
4.7
Excellent
178 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Love Sofabed
Great communication. White glove service did an excellent job. My couch is beautiful. The quality is very nice. Will be ordering a matching power recliner.
Date of experience: June 12, 2025
Reply from sofabed.com
Thanks Trish. Gio Italia Baxton Leather Sectional Sofa is one of our most popular sectional sofas and we are glad you are loving it.
thanks
Vik
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Reply from sofabed.com
Thank you for your feedback.
Thanks
Avni
Good stuff at a good price with great delivery and assembly
I found what I was looking for — a comfortable, stylish sleeper to fit a small space — on Sofabed.com after looking many other places and not finding it. The price was acceptable. Delivery was not too far out and flexible enough to fit our travel schedule. Assembly was included. All around great experience.
Date of experience: May 28, 2025
Reply from sofabed.com
Thanks for your feedback. Innovation Living Cubed Queen Sized Sleeper Sofa is a great choice and i am sure you would continue to enjoy it for many years to come.
Thanks
Dave
This was my first time ordering online
This was my first time ordering furniture online. It was easy . I also called customer service, to ask for a discount for disabled Veteran. They were very gracious. Gave me free shipping, and white glove service. Also gave me 400.00 off the price. Wow! Because of that I ordered two recliners too.
Date of experience: May 16, 2025
There is no warranty, even if you pay for one.
I bought a Luonto sofabed with a fabric protection warranty. The fabric stained. I filed a warranty claim. They came to clean it and it did not clean. This has been going on for about a year and there is no resolution. It's still stained. They keep telling me to wait because they are looking into it. RIPOFF!!!
Date of experience: August 25, 2024
Reply from sofabed.com
Hi Scott,
Thank you for your feedback, and I'm truly sorry to hear about your experience. I wanted to clarify a couple of details regarding your 2022 sleeper purchase. At the time, you opted for a 5-year protection plan for $149, and we applied a $289 discount on the product, effectively saving you $140. We understand the frustration, but we hope this helps provide some context around the value of the offer and the ripoff comment.
We also sincerely apologize that, even after professional cleaning, the company was unable to remove the hard stains. Unfortunately, in some cases, especially when the fabric has deeply absorbed a spilled liquid, complete removal may not be possible. That said, we’ll be reaching out to the protection company again to see if there’s anything more they can do to assist. We can definitely order the part and they can replace it.
Lastly, we want to acknowledge that this is the first we're hearing from you of the issue, as we weren’t contacted directly prior to your review. We genuinely care about your experience and will do our best to help however we can moving forward.
thanks
Avni
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A sensational sectional sofa.
Our Sectional Sofa is sensational. All our friends now think our Living Room is magazine worthy. The seating height of 19” is so much more comfortable than typical sectionals which are so low it is difficult to get out of.
Looks, comfort, affordability, and exquisite delivery service combine to make this a very happy purchase experience. Thank you.
Date of experience: April 08, 2025
Reply from sofabed.com
Thanks John. We carry a wide variety of stationery and motion sectionals from Klaussner, Bernhardt, Universal, GioItalia, etc. Thanks so much for shopping with us and we truly appreciate your 5 star comment.
thank you
Alisa
Easy ordering
Easy ordering, professional delivery. About 4-week lead time to delivery. The process couldn't be easier.
Date of experience: February 25, 2025
Reply from sofabed.com
Thanks Maria, We appreciate your feedback.
Not the experience I was hoping for
Communication was minimal - receipts looked bit strange (no real information). Delivery was faster than expected but white glove it was not!!!! I wanted this sofa bed in a bedroom. The door is standard in size but sofa was too big. Door had to removed by my husband. Door frame damaged. You might say that’s not the delivery guys fault but they didn’t seem to have a clue what to do without my husband’s help. The sofa feet go on after it’s in the room. One foot had no screw insert (that equals no quality assurance) so we had to run around and find our own screw. By the way this is a Ashley brand sofa. I thought I was getting something better. Slick advertising.
Date of experience: February 19, 2025
Reply from sofabed.com
Thanks Lisa for your feedback. We would like to address your concerns and also take action to improve customer experience.
1. Preassembled larger sofas do require 32" or 36" doorway and we do not ship the product without customer confirmation on doorway size. We would have gladly cancelled the order with full refund if you would have confirmed that bedroom doorway was less than required width. **Going forward we would insist customers check all doors and not just the main doorway into the house.
2. White Glove delivery includes appointment scheduling, unpacking, assembly, placement in room, removal of debris and inspection. For liability reasons it does not include removal of doors. ** We would improve customer communications ensuring wrong expectations are not set.
3. We send detailed itemized order confirmation receipt. We also send order tracking link in email and as sms message. Many times email land in spam folder and perhaps that happened in this case. Our policy is to over communicate instead of under communication to make sure customers are completely informed. Obviously it didn't happen in this case and **we would take necessary actions to ensure communication is improved.
4. All our products are covered under warranty and we didn't receive any communications from you regarding screw in the foot. Please send us details and we would work on addressing the concern. **we would coach delivery team to do thorough inspection and catch every issue howsoever minor it may be.
We thank you for being our customer and work work hard to implement these changes and improve our customer experience.
Quick and efficient delivery
Quick and efficient delivery. Called before arriving. Cleaned up afterwards.
Date of experience: March 06, 2025
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Crew was great
Crew was great, no fuss, they even changed the side of the chase piece since it came swapped from factory, and did a great and clean job.
Date of experience: February 24, 2025
Great Service with Care
The men were professional and courteous, and were careful with our sofa that had to be carried up a flight of stairs. We would definitely recommend Sofabed!
Date of experience: February 20, 2025
Smooth delivery and the 2 men went out…
Smooth delivery and the 2 men went out of there way to carefully uncreate sofa! Very happy
Date of experience: February 19, 2025
The guys who delivered the sofa were…
The guys who delivered the sofa were very good. I also got calls updating delivery and texts that helped.
Date of experience: February 17, 2025
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The best online purchase experience
The best online purchase experience! James was the most patient and helpful throughout the selection and purchase process. He was available any day and anytime to answer my questions. Thank you James!
The delivery was extremely quick. Initially the sofa was going to be delivered within 3-5 weeks , but it took only 1.5 weeks. The delivery guys were very nice and quick.
Overall, it’s was an exquisite experience. I highly recommend this company. Thank uou!
Date of experience: February 06, 2025
Great experience
Great experience! Customer service is friendly and helpful :)
Date of experience: February 04, 2025
Smooth experience
Everything went smoothly from our first contact to delivery. Delivery times were carefully spelled out and went as scheduled. The sofa bed is excellent and the movers were efficient in getting it set up.
Date of experience: January 30, 2025
This sofa seems to be the right pick…
This sofa seems to be the right pick for us. White glove delivery was as expected, very professional. Thanks.
Date of experience: January 24, 2025
Reply from sofabed.com
Thanks Rene for your kind words. We are glad you are happy with our service.
Thx
John
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Never received my order
Never received my order. Even though it says delivered. Trying to reach customer support but the website is gone.
Date of experience: January 07, 2025
Reply from sofabed.com
Hi Heather Brafford
Looks like you may be referring to some other furniture site as sofabed.com is live and have been in business for 20+ years. We have no record of any order or delivery to you (Heather Brafford) in our system. We would appreciate if you would remove this review and if there are any questions you may call us at 281-606-0921.
thx
Avni
Great service
Easy process, I could schedule my delivery within a 3 hour time window and even though it was pouring rain the delivery men made sure my sofa arrived into the house dry.
Date of experience: January 09, 2025
Reply from sofabed.com
thanks Cara for your feedback. We appreciate it.
thx
John
The Perfect Sofa bed
I had been looking for a sofabed and when I decided onthe model I started comparing prices on line. James at sofa bed.com texted me after I had put the item on my cart to offer a Black Friday discount. I called him back and we easily completed the transaction on the phone. The sofa was delivered on time and all packing materials taken away.
Date of experience: December 21, 2024
Reply from sofabed.com
Thank you Scarlet, we are glad you were able to take benefit of holiday pricing. We hope you are enjoying your sleeper sofa. Please do keep us in mind for your future furniture needs.
Thx
Dave
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