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All seemed a bit dodgy. Order number changed after 2 weeks. No available tracking saying item unknown. Email reply I received was far from professional or reassuring BUT the mystery box came and wa... See more
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Ordered a mystery box for my son on the 10th November. To date, nothing has arrived. Son was very disappointed on Christmas day and cried. Contacted the company in the couple of weeks before Christ... See more
Company replied
Verified
I ordered kids large uniforms for my grandson and after 6 weeks approximately I finally got them and they were adult largest! I was do upset after waiting 6 weeks and getting wrong size that I threw... See more
Company replied
Verified
I bought this for my daughter’s sixteenth birthday and she was so excited. Good quality fabric on the jersey and all items were perfect. Thanks for providing an amazing product!!
Company replied
Company details
Written by the company
Grab your mystery football shirts today. We have adult & kids secret football shirts ready to ship worldwide. All sizes of surprise football kits available. Receive a shirt from any club in the world in the most exciting way to build your football shirt collection. All authentic shirts from around the world!
Contact info
2525 SE Tualatin Valley Hwy, 97123, Hillsboro, United States
- service@soccermysterybox.com
- soccermysterybox.com
3.5
Average
26 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
Ordered a mystery box for my son on the…
Ordered a mystery box for my son on the 10th November. To date, nothing has arrived. Son was very disappointed on Christmas day and cried. Contacted the company in the couple of weeks before Christmas, as I was unable to track the parcel. They said it was stuck at customs. I have however received a refund for the item, even though I hadn't actually asked for one. I was just enquiring at the time, where the parcel had got to. This makes me wonder if the item was ever sent in the first place.
Thanks for the reply, but nearly 3 months on, the item has still not arrived. I can't quite believe that it's still stuck at customs. Royal mail website says there is no tracking available with the order number.
Whilst I appreciated the return of the funds, which is why I gave 3 stars not 1, it still didn't make up for the heartache on Christmas day. No other item was going to replace this item that my son so desperately wanted. Very upsetting.
Date of experience: November 10, 2024
Reply from Soccermysterybox
Dear Pump,
We sincerely apologize for the delay and understand how disappointing it was for your son on Christmas Day. Your order was indeed sent out, but unfortunately, it got delayed at customs, which we had no control over.
We issued a refund as a gesture of goodwill, even though you didn’t request one, to make up for the inconvenience caused. We're sorry for the frustration this has caused and truly appreciate your understanding.
If you need any further assistance, please don’t hesitate to contact us.
Best regards,
David
Customer Support Team
SoccerMysteryBox.com
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Verified
Long delay and I don't know if it will come in the end.
Long delay and I don't know if it will come in the end
It should have arrived before Christmas, but today is December 30 at night and it has not yet arrived.
Date of experience: December 30, 2024
Verified
My worries were unfounded
All seemed a bit dodgy. Order number changed after 2 weeks. No available tracking saying item unknown. Email reply I received was far from professional or reassuring BUT the mystery box came and was great!
Date of experience: November 21, 2024
Verified
My kid loved it!
Date of experience: November 21, 2024
Verified
Its poor quality for the price.
Its poor quality for the price.
Date of experience: November 19, 2024
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SCAM
SCAM. Recieved the box today. Does not look anything like the images. CR7 not on the box just a madrid sign.
Opened to find a hat, a random real madrid bag, bottle and just tat. No shirt or kit. Basically an really expensive temu box sent direct from china with a worth of no more than £10-15 and thats being generous.
Only purchased becuase my 8 year old was desperate for one for christmas, sent me the link and everything. (must of been from a youtube video or something so he knows what should be in them.
Date of experience: December 18, 2024
I placed an order on December 2 2024 as…
I placed an order on December 2 2024 as a Christmas present. I have not received an email confirmation nor the product yet. I can’t find order number anywhere. Is this site a scam? 8 year old was looking forward to this gift. Thanks soccer mystery box. No order id was ever sent to me.
Date of experience: November 30, 2024
Reply from Soccermysterybox
Dear Nick
Pls tell me your order ID, we will check it now.
Placed an order 16/11/24
Placed an order 16/11/24. Still have not received my order and am having no communication back from the company at all now. I have asked for either proof of delivery or a full refund as I have not received the product I have paid for. They were responding at the beginning but ignoring me now!
Date of experience: December 07, 2024
Reply from Soccermysterybox
Dear Ashlee
We have searched your tracking information, it shows:
2024-12-11 08:29:05 Princess Royal Parcel Hub
Item Received Princess Royal Parcel Hub
You will receive it soon.
Tracking information is currently unavailable on the Royal Mail website. We can use the internal tracking website to check. So far we have not received any mail from yourside. We will send you an email.
Placed an order but did not receive a…
Placed an order but did not receive a confirmation email and I’m not able to get ahold of anyone!!!!! No tracking number!!!!!
Date of experience: December 02, 2024
Reply from Soccermysterybox
Hey
this is our support email:soccermysterybox@gmail.com, just send us your order number, we will check it now.
Because we don't know your name, so we can't find if you are our customer.
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Verified
Nice box with many articles of…
Nice box with many articles of reasonable quality
Date of experience: October 23, 2024
Reply from Soccermysterybox
Thank you for your feedback! We're glad you liked the box and the items inside. We hope you enjoy everything!
Verified
My son loved his surprise collection…
My son loved his surprise collection for his birthday
Date of experience: October 23, 2024
Reply from Soccermysterybox
Dear May S,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that your son loved his surprise collection for his birthday!
Your positive feedback truly means a lot to us and motivates us to continue providing the best products and services. If you ever need anything in the future, please don’t hesitate to reach out.
Thank you again for your support, and we look forward to serving you again soon.
Best regards,
Soccermysterybox Sopport Team
Verified
I ordered kids large uniforms for my…
I ordered kids large uniforms for my grandson and after 6 weeks approximately I finally got them and they were adult largest! I was do upset after waiting 6 weeks and getting wrong size that I threw them inbtrash and ordered from another company and received them in 5 days and exactly what I had ordered.
I will never order from your company again.
Date of experience: October 22, 2024
Reply from Soccermysterybox
Subject: Response to Your Feedback on Order #82808
Dear Hamid Habibi,
Thank you for your support and feedback regarding your recent purchase. We have carefully reviewed the details of your order.
According to our records, you placed an order on October 21st for the CR7 Gift Bundle, not a kids' large uniform. Your order was delivered on October 24th with tracking number 9405510922020323740019. It appears there might be a mix-up with another company's order, as our records show the correct product was delivered in a timely manner.
We are committed to providing excellent service and products to our customers. Thank you for giving us the opportunity to clarify this situation. If there are any further issues or concerns, please do not hesitate to contact us.
Best regards,
Soccermysterybox Sopport Team
Verified
Super 👌 itan iperxo to kouti
Date of experience: October 23, 2024
Reply from Soccermysterybox
Dear Iris
We are very glad that you like our surprise box and wish you all the best.
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Reply from Soccermysterybox
Dear Teddy
We are very glad that you like our surprise box and wish you all the best.
Verified
I bought this for my daughter’s…
I bought this for my daughter’s sixteenth birthday and she was so excited. Good quality fabric on the jersey and all items were perfect. Thanks for providing an amazing product!!
Date of experience: July 25, 2024
Reply from Soccermysterybox
Dear Jaimee
Thank you for your feedback. We're delighted to hear your daughter loved her birthday gift and that you're pleased with the quality.
Best regards,
David from Soccermysterybox
Verified
Size
Wasn’t aware about the size difference and it is to small and no refunds
Date of experience: July 22, 2024
Reply from Soccermysterybox
Dear Matthew
This is David from soccermysterybox. Pls tell me your order number and your height and weight, we will help you solving the problem.
Verified
Is secure to work with this company
When you buy with this company ,your order come like how you had watched it in the pucture
Date of experience: July 11, 2024
Reply from Soccermysterybox
Thank you for your wonderful review! We're so happy to hear that your order met your expectations. We strive to deliver exactly what you see in the pictures!
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Verified
Everything perfect
Everything perfect, great t shirt and amazing little gifts.
Date of experience: July 09, 2024
Reply from Soccermysterybox
Dear Christian
We are very glad that you like our surprise box and wish you all the best.
Verified
I didn’t get the exact same items I…
I didn’t get the exact same items I expected in the video
Date of experience: July 06, 2024
Reply from Soccermysterybox
Dear Daniel
Because It's mystery box, The gifts in each box are different. We hope that every customer can receive a surprise instead of the same product.
Verified
pleasantly surprised
Great box .Everything looked very good quality.
Date of experience: June 27, 2024
Reply from Soccermysterybox
Dear Libby Libby
We are appreciated that you loved our box.
Thank you!
Have a nice day!
Soccer Mystery box Support Team
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