Verified
Got the wrong shoes, but customer service was incredible! They apologized, sent the right pair ASAP, no extra charge. Impressed with how they handled the mix-up. Mistakes happen, but their response wa... See more
Company replied
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Verified
I was a bit hesitant after reading some reviews about this site, but their customer service won me over. I placed my order, and my package arrived on time. The quality of the shoes is really good. Thi... See more
Company replied
Verified
The wait was pretty long, but I can tell it was worth waiting. I'm very happy with my shoes! I have no complaints, however the shoe box was a little bit dirty. But luckily the shoes were clean! 🤩. Al... See more
Company replied
Verified
It's so nice to be able to find the exact shoes I'm looking for - especially when I can't find them in stores! I've ordered from SneakersFactoryClub a few times now, and I've had a great experience ev... See more
Company replied
Company details
- #12 of 70 best companies in Shoe Store
Written by the company
🏭Founded in 2013, SneakersFactoryClub has been manufacturing high-quality shoes for a dedicated clientele of 30,000 customers, boasting an impressive 83% rate of returning customers. 👟Our primary goal is to offer premium footwear at competitive prices. Our streamlined online ordering system guarantees a hassle-free experience, complete with order confirmations and tracking details. 📩For inquiries, our responsive customer service team can be reached via email at service@sneakersfaclub.com or through WhatsApp, ensuring a prompt reply within 8 hours on weekdays and 12 hours on weekends.
Contact info
United States
- service@sneakersfaclub.com
- sneakersfaclub.com
Verified
Everything went smoothly
The sneakers look great and are just what I expected.
Date of experience: June 23, 2025
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Verified
I got a pair of Nikes for a really good…
I got a pair of Nikes for a really good price, and I'm super happy with everything.
Date of experience: June 26, 2025
Verified
The customer service is great
The customer service is great, and shipping is spot-on.
Date of experience: June 20, 2025
Verified
Incredibly Variety
I found a rare colorway I'd been looking for, and it showed up earlier than I thought it would.
Date of experience: June 17, 2025
Verified
Great shopping experience
I love it - I always get exactly what I ordered right on time. They've got a huge variety of sneakers to pick from, whenever you're into classics or the newest releases.
Date of experience: June 10, 2025
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Great shoes 😃👍🏻
Date of experience: March 15, 2025
Verified
Got the wrong shoes
Got the wrong shoes, but customer service was incredible! They apologized, sent the right pair ASAP, no extra charge. Impressed with how they handled the mix-up. Mistakes happen, but their response was perfect.
Date of experience: November 01, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your kind words! We truly appreciate your understanding, and we're thrilled to hear that our customer service was able to resolve the issue quickly. Mistakes do happen, but we always aim to make things right. We're grateful for your support and hope you love your new shoes!
Best regards,
SneakersFaClub.Com Team
Verified
My Air Jordans look awesome
My Air Jordans look awesome! Arrived two days late, but still happy overall. The wait was worth it for these killer kicks.
Date of experience: November 01, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your great feedback! We’re so glad you’re happy with your Air Jordans – they truly are killer kicks! We apologize for the delay, but we’re thrilled to hear it was worth the wait. We appreciate your patience and support!
Best regards,
SneakersFaClub.Com Team
Verified
Love these sneakers
Love these sneakers! Third time buying here and always perfect. Will definitely shop again. Quality and service are top-notch!
Date of experience: October 30, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for being a loyal customer! We're so glad to hear that you're loving your sneakers and that our quality and service continue to meet your expectations. We can’t wait to welcome you back for your next purchase!
Best regards,
SneakersFaClub.Com Team
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Verified
I've ordered from this place twice now
I've ordered from this place twice now, and both experiences have been great.
Date of experience: October 27, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your continued trust in us! We're so glad to hear that both of your experiences have been great. We look forward to serving you again soon!
Best regards,
SneakersFaClub.Com Team
Verified
There was a small mix-up with my…
There was a small mix-up with my address, but customer service sorted it out quickly. The shoes themselves are exactly what I wanted, so I can't complain.
Date of experience: October 27, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your understanding! We’re glad our customer service could quickly resolve the address mix-up. It’s great to hear the shoes are exactly what you wanted. We appreciate your feedback and look forward to serving you again!
Feel free to contact us again if you need any help!
Best regards,
SneakersFaClub.Com Team
Verified
I'm very happy with my Jordan 1s
I'm very happy with my Jordan 1s - the fit is fantastic. They're snug around the midfoot and heel, just as I hoped. However, the box did arrive a bit damaged, which might be a nuisance for some, but it didn't bother me too much.
Date of experience: October 22, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for your feedback! We’re so glad to hear the Jordan 1s fit perfectly and that you're happy with them. We apologize for the box condition and will work to improve packaging in the future. We truly appreciate your understanding and look forward to serving you again!
Feel free to contact us again if you need any help!
Best regards,
SneakersFaClub.Com Team
Great customer service
Great customer service, great shoes, and great price!
Date of experience: October 07, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your kind words! We're thrilled to hear that you loved our customer service, shoes, and pricing.
Providing a great shopping experience is our top priority, and knowing we hit the mark for you means a lot. We can’t wait to serve you again soon!
Best regards,
SneakersFaClub.Com Team
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I was a bit nervous about ordering…
I was a bit nervous about ordering shoes online, but my experience was a breeze. My shoes arrived right on time and were exactly what I ordered. The fit, style, and quality were all spot on, which really eased my concerns about online shopping. It was a seamless process from start to finish, and I'm definitely doing it again in the future.
Date of experience: October 02, 2024
Reply from SneakersFaClub
Dear Customer
Thank you for sharing your experience! We know that shopping online can sometimes feel uncertain, so it’s wonderful to know that everything—from the fit to the style and quality—met your expectations.
Your trust means a lot to us, and we can’t wait to welcome you back for more seamless shopping in the future! Feel free to reach us if you need any help!
Best regards,
SneakersFaClub.Com Team
I had some questions about sizing and
I had some questions about sizing and customer service team responded super fast. Ended up getting the right size and love my Air Max 97s.
Date of experience: September 30, 2024
Reply from SneakersFaClub
Dear Customer
We're so glad to hear about your positive experience! We're thrilled that you love your Air Max 97s and that they fit perfectly.
Your satisfaction is our top priority, and we're glad that we could provide you with the product and service you deserve. Thank you for choosing us and for your continued support. We look forward to serving you again in the future!
Best regards,
SneakersFaClub.Com Team
Verified
Great quality
Great quality, delivery took some time as expected.
Overall Verry satisfied with SneakersFaClub.
Date of experience: September 21, 2024
Reply from SneakersFaClub
Dear Customer
Thank you so much for your wonderful review! We're glad to hear that the quality of your purchase met your expectations. We understand that delivery times can vary, and we appreciate your patience. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
SneakersFaClub.Com Team
Verified
I just got my first pair of shoes from…
I just got my first pair of shoes from here, and it was a really easy process. Customer service was so helpful and friendly!
Date of experience: October 08, 2024
Reply from SneakersFaClub
Hi there,
Thank you for your purchase and kind words! We're happy to hear that your first experience was so positive. Our team always strives to make the process smooth and to assist our customers as best as possible. We hope you enjoy your new shoes and look forward to seeing you again in the future!
Best regards,
SneakersFaClub.Com Team
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Verified
It's so nice to be able to find the…
It's so nice to be able to find the exact shoes I'm looking for - especially when I can't find them in stores! I've ordered from SneakersFactoryClub a few times now, and I've had a great experience every time!
Date of experience: October 09, 2024
Reply from SneakersFaClub
Hi there,
Thank you so much for your continued support! We're thrilled to hear that you've consistently had great experiences with us and that we could help you find the exact shoes you were looking for. It's wonderful to know that we can offer what isn't always available in stores. We truly appreciate your loyalty and look forward to serving you again!
Best regards,
SneakersFaClub.Com Team
Verified
The whole process was super easy
The whole process was a breeze! I got regular updates after I ordered, and my granddaughter was over the moon excited about her birthday shoes! I gave them to her during her volleyball game, and she put them right on!
Date of experience: October 06, 2024
Reply from SneakersFaClub
Hi there,
Thank you for sharing such a heartwarming story! We're delighted to hear that the process went smoothly and that your granddaughter loved her birthday shoes. It sounds like a special moment, especially during her volleyball game! We’re so happy to have been a part of it and look forward to helping you again in the future!
Let me know if you'd like any changes!
Best regards,
SneakersFaClub.Com Team
Verified
These shoes are of amazing quality
These shoes are of amazing quality, and the shipping was super fast! I love this company - great customer service!
Date of experience: October 07, 2024
Reply from SneakersFaClub
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the shoes and our fast shipping. It’s great to know that our customer service met your expectations as well. We truly appreciate your support and look forward to serving you again soon!
Best regards,
SneakersFaClub.Com Team
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