Verified
The measurements listed on the harnesses are not detailed enough, as I purchased two separate harnesses based on the information given for measurement brackets, and neither fit my dog properly (I also... See more
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Review summary
Based on reviews, created with AI
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Verified
sm is still too large for my M schnauzer, it is tightened down all the way w the buckles, and still twists when he lies down. the abdominal end of it presses into his boy bits as it's too long for his... See more
Company replied
Verified
The Clickit Sport Plus harness arrived sooner than we were originally told—a nice surprise. Harness is easy to use and the perfect safety solution for driving with our 45 pound Old English Sheepdog pu... See more
Company replied
Verified
Despite the max chonk rating of 18lbs, Mr. Bud the Flamepoint, fit perfectly in his fiery orange Sleepypod. His sister, a respectable 12lb chonker travelled alongside as well with no problems at all!... See more
Company details
- #41 of 60 best companies in Pet Supply Store
Written by the company
Award-winning, innovative pet products and accessories for dogs and cats that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every Sleepypod product is designed with thoughtful features for more comfortable, efficient living and then safety tested, including strength testing our leash and collar lines and crash-testing our carrier and car harness lines. Flagship products include carriers, car harnesses, walking harnesses, leashes, and travel bowls. Sleepypod.com
Contact info
145 N. Sierra Madre Blvd., Suite 11, 91107, Pasadena, United States
- 888-816-8870
- contact@sleepypod.com
- sleepypod.com
4.2
Great
305 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
Verified
The measurements listed on the…
The measurements listed on the harnesses are not detailed enough, as I purchased two separate harnesses based on the information given for measurement brackets, and neither fit my dog properly (I also needed dimensions on the neck, etc). Weight categories also aren't listed, and I found that information on a different site. I tried to reach out to Customer Service and I found the response time really slow; my last email went 8 days unanswered when I tried to find information on whether one of the harnesses would be safe to use given it was slightly loose. I found this information somewhere else, and realized that my dog isn't within the tested weight category for that harness at a medium size, and so I decided to return it because I couldn't be confident if it was safe, or not, to use.
Date of experience: June 10, 2025
Verified
I bought the wrong size by mistake
I bought the wrong size by mistake. Otherwise it seems to work really well so far!
Date of experience: May 19, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your feedback. We're pleased to hear that your Sleepypod product works well for you. Thank you so much for your trust in Sleepypod for your pet!
Verified
Great travel case for my chihuahuas
Great travel case for my chihuahuas. Long time customer. Super fast shipping.
Date of experience: May 15, 2025
Reply from Sleepypod
It means so much to us that you are a long-time Sleepypod customer. Thank you for your continued trust in Sleepypod for your pups!
Verified
My cats love the sleepypod
My cats love the sleepypod! HUGE improvement from the hard plastic cage
Date of experience: May 15, 2025
Reply from Sleepypod
It's wonderful to hear your cats love the Sleepypod! We appreciate you taking the time to share your thoughts on it and leave your 5-star review. More importantly, we appreciate your trust in Sleepypod for your furry family member.
Verified
I’m really excited about this harness…
I’m really excited about this harness to keep my dog safe.
The customer service for this company is excellent and I appreciate everything they’ve done to help me with getting the right harness for my dog
Date of experience: May 20, 2025
Reply from Sleepypod
We appreciate you taking the time to share your experience with us. We strive to provide a 5-star experience for our customers, so we are very happy to hear the customer service was excellent. More importantly, we appreciate your trust in Sleepypod for your pup's safer travels!
Verified
The experience was great
The experience was great, I received the wrong harness and Darya your representative take the leadership and solve the problem in a very efficient way.
Date of experience: May 13, 2025
Reply from Sleepypod
It's so wonderful to hear that your customer experience was a 5-star experience and that our Sleepypod team member was able to work with you to solve your problem efficiently. More importantly, we truly appreciate your trust in Sleepypod for your pet's safer, comfier travels!
Verified
Shipping and quality of product was…
Shipping and quality of product was great
Date of experience: April 15, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your experience. We're delighted to hear that you were pleased with the shipping and quality of your Sleepypod product. More importantly, we appreciate your trust in Sleepypod.
Verified
Good product
Good product. Quick response to an issue and easy warranty claim.
Date of experience: April 21, 2025
Reply from Sleepypod
Thank you for taking the time to leave your 5-star review. Customer feedback is important to Sleepypod. It's wonderful to hear that the Sleepypod product met your expectations and that you were pleased with our team/s quick response to your query.
Verified
Reply from Sleepypod
We appreciate you taking the time to share your experience with your Sleepypod product and leaving a 5-Star review. More importantly, we appreciate your trust in Sleepypod products for your furry pal!
Verified
Safe, but collapsible
I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts.
I have a small dog who isn't always 100% on car rides. I was hoping that this would stop some of the whining. It does and doesn't. On the way to our destination he still whines, but once he is worn out and back into the pod the whining ceases.
The sides are firm and there is a clip for attaching the seat belt, but it is only for one side. While it does zip all around, I found one side had a slight zipper issue at a corner so it would be nice if I could latch the seat belt on either side. If there is a way to do that, I'm not seeing it.
In all, the slight zipper issue (it catches and is difficult to move at a point) is not a huge deal compared to the relative silence I get on part of my drive.
Date of experience: April 15, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your experience with us. Customer feedback is really important to us as it helps us learn and share with other customers. We hope the following tips and information will help your pet's travel experience and alleviate any concerns you might have. We're here to help!
We've learned from customers with cats and dogs who do not enjoy the driving experience that an extended acclimation period goes a long way to mitigating the fear and anxiety of traveling. Start slowly, building up to longer rides. Take a look at this video for tips - https://youtu.be/JA4HEU2y1qU?si=YDzaY5g3UF8cF9pD
We hope the following information addresses your seatbelt attachment concern: All Sleepypod car safety restraints have been rigorously crash tested using Sleepypod’s proprietary crash test dummies at U.S., Canadian, and E.U. child safety seat standards, then independently tested by the Center for Pet Safety (CPS), earning top safety ratings. Sleepypod carriers are the only carriers that have earned certification by CPS at their new standard that reflects the new 213B crash test standards for child safety restraints. You can see the CPS test here - https://vimeo.com/1005850057
Lastly, the zipper on your Sleepypod should not catch. Sleepypod’s customer service team can help with possible solutions or replacement if needed. Don't hesitate to contact the team via email at contact@sleepypod.com or via web chat at Sleepypod.com during regular business hours MT.
We hope this helps!
Verified
Customer service is great!
Date of experience: April 17, 2025
Reply from Sleepypod
Thanks so much for your feedback. We're thrilled to hear that our customer service team addressed your needs, and their service was great!
Verified
Quality products!
Quality products with easy to use instructions and products that my pets like. Don’t hesitate to buy them.
Date of experience: April 16, 2025
Reply from Sleepypod
Wonderful to hear that you are pleased with the quality of the products, and the instructions were easy to follow. More importantly, we love hearing your pets like their new Sleepypod products! We appreciate your trust in Sleepypod for your furry pals!
Verified
Excellent Quality
We ordered 3x harnesses for our Weimaraners, and were incredibly impressed with the quality. Also love the different colors.
Date of experience: April 14, 2025
Reply from Sleepypod
We love hearing that you are impressed with the quality of Sleepypod's Clickit car harnesses for your three Weimeraners! More importantly, we appreciate your trust in Sleepypod for the safer travel of your dogs and the passengers who ride with them. Thank you for taking the time to leave your 5-Star review!
Verified
Wonderful and well worth the investment
Bed is very comfortable for my kitty. The entire thing is very sturdy and very well built. Removable dome is very convenient, especially for vet visits. Car straps make it so the pod barely moves while driving, reducing the stress for my kitty
Date of experience: April 11, 2025
Reply from Sleepypod
It's terrific to hear your kitty is comfortable in the Sleepypod and that you are pleased with its cosntruction and utility. Mor imortantly, we appreciate your trust in Sleepypod for your cat. Thanks so much for taking the time to leave your 5-Star review.
Verified
Once in harness and the harness in…
Once in harness and the harness in place, sleepypod is great.
Date of experience: March 11, 2025
Reply from Sleepypod
Wonderful to hear you are pleased with your Sleepypod harness! Thanks so much for taking the time to leave your 5-Star review. Your trust in Sleepypod means the world to us!
Verified
Love Sleepypod
Love Sleepypod! The leash and collar handle well and fit perfectly. I also really like the light green undertone on the leash’s reverse side. It’s such beautiful detail
Date of experience: March 17, 2025
Reply from Sleepypod
We're happy to hear you are delighted with your new Sleepypod leash and collar! The Blue Lagoon color is indeed stunning with the green undertone that's woven into the webbing. Thanks so much for your feedback.
Verified
I haven't received my product that I…
I haven't received my product that I ordered on March 11.
Date of experience: March 11, 2025
Reply from Sleepypod
Hi Jason - We're very sorry to hear that you did not receive your order. I've reached out to our customer relations team to find your order information and then reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: Our team shared with me that the refund for your lost package was issued 4 days ago on 4/3. Please reach out to us if you have not received that refund. Thanks!
Verified
Need to exchange for 2 smaller sizes & sleepypod hasn’t gotten back to me.
I contacted sleepypod on 3/25/25 questioning how to return the two harnesses I bought because both are too large for my dogs. I’d love to exchange them both for smaller sizes, but can’t do that if nobody gets back to me. I don’t want to be out this amount of money. Please get back to me on how I can return the two I have for smaller sizes. Thank you!
Date of experience: March 25, 2025
Reply from Sleepypod
Hi Lara - We're very sorry to hear that you did not receive a response from our team. I've reached out to our customer relations team to find your order information and reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: It looks like our team reached out to you via email last week, so perhaps we have an incorrect email address. Someone from our team will call you today at the number listed with your order.
Verified
Easy to use crash tested harness
My dog doesn’t mind this harness, and it is so easy to use with the seatbelt. I appreciate the crash tested rating to feel like my pup is safer in the car!
Date of experience: February 14, 2025
Reply from Sleepypod
We love hearing that your pup is comfortable on his car travels when using Sleepypod's Clickit car harness! And, delighted to hear that you are satisfied with its ease of use and appreciate it crash test rating. Thank you for taking the time to leave your review. More importantly, we truly appreciate your trust in Sleepypod for your furry best pal! Safe travels!
Verified
Love the Sleepypod harnesses for cats
Love the Sleepypod harnesses for cats! They truly are the best! I’ve tried several and my cat was able to escape from them, but not the Sleepypod. It works spectacularly!
Date of experience: February 10, 2025
Reply from Sleepypod
We love hearing this! So happy to hear that you are delighted with your nee Sleepypod cat harness. We appreciate you taking the time to leave a 5 Star review. More than that, we sincerely appreciate your trust in Sleepypod for your furry companion.
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