Sleep Number Reviews 2,217

TrustScore 4.5 out of 5

4.5

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the ability to personalize each side of the bed, which allows couples to find their ideal comfort level. Many reviewers highlight the helpfulness and knowledge of the staff in-store, who are described as patient and not pushy. Consumers also value the quality of sleep they experience, with many reporting improved rest and reduced pain. People also appreciate the adjustable bases and features like the foot warmer. The possibility to adjust the firmness and other settings using the app is also appreciated. The quality of materials used in the bed construction is appreciated. Some reviewers mentioned issues with customer service and delivery, while others praised the responsiveness and support they received.

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Rated 5 out of 5 stars
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I can’t say enough good things about my Sleep Number bed! It has completely transformed the way I sleep. Being able to adjust the firmness to my exact preference—and even change it day to day—has made... See more

Rated 5 out of 5 stars
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I walked into a sleep number store after researching and deciding that I wanted to try one out to see if all the hype was true. I had a wonderful experience in the store. The associate was very attent... See more

Rated 4 out of 5 stars
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Sales people, bed and bedding I’ve gotten has been great! Just everything anymore seems expensive but so far I have to say I’ve been getting all around much better sleep.

Rated 4 out of 5 stars
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The whole idea of having to buy a new bed can be daunting! I chose i8 sleep number bed because I had the option to adjust the firmness, as I didn’t want to be stuck with another mattress I hated until... See more


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars
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I can’t say enough good things about my…

I can’t say enough good things about my Sleep Number bed! It has completely transformed the way I sleep. Being able to adjust the firmness to my exact preference—and even change it day to day—has made a huge difference in my comfort and rest. The dual settings are perfect for my partner and me, so we both wake up feeling refreshed and pain-free. It’s truly the best investment I’ve made for my sleep and overall well-being.

Date of experience: July 06, 2025

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Rated 5 out of 5 stars
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This bed is totally worth it!

I walked into a sleep number store after researching and deciding that I wanted to try one out to see if all the hype was true. I had a wonderful experience in the store. The associate was very attentive and informative in discussing the different types of beds with us. The bed is totally worth it!

Date of experience: July 05, 2025

Rated 5 out of 5 stars
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They weren't trying to sell me

They weren't trying to sell me. They gave me the facts about the bed and the app and what it could be used for. I ended up saying no, and they were fine with that. Then a week later I came back and bought the bed. Everyone is really chill, and I prefer that kind of experience.

Date of experience: October 04, 2024

Rated 5 out of 5 stars
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Love it

Love it! Great sleep and you can see the data.

Date of experience: July 03, 2025

Rated 4 out of 5 stars
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Sales people

Sales people, bed and bedding I’ve gotten has been great! Just everything anymore seems expensive but so far I have to say I’ve been getting all around much better sleep.

Date of experience: June 03, 2025

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Rated 5 out of 5 stars

99% amazing!

99% of the SN folks I have talked with have been so helpful. One was very rude, but I’m hoping she was just having a bad day and maybe handled the next person a little more nicely. Over all, almost everyone has been super helpful and patient. I’d buy from them again and recommend them to friends and family.

Date of experience: June 29, 2025

Rated 5 out of 5 stars
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Great experience with Sleep Number

Everything with Sleep Number from the beginning of the process has been great from trying out beds with Ann in the store, to ordering everything, to the great delivery crew, and exploring all of the ways our Sleep Number bed helps us get comfortable and better sleep!

Date of experience: June 20, 2025

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Rated 5 out of 5 stars
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Fantastic at everything step

Every step of the process, the store, delivery and the actual matress has been fantastic! I love my bed and knowing we have a store close by to help with everything has been amazing!
If you want the best night's sleep, get a sleep number!

Date of experience: March 19, 2025

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Rated 5 out of 5 stars
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Great sleep experience!

We have really enjoyed being able to set each side of our beds to our own personalized settings. For years, I settled on mattresses because my husband and I did not like the same kind of bed, and now I get to sleep just how I want!

Date of experience: June 28, 2025

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Rated 5 out of 5 stars
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Great product

Great product. Love being able to adjust angles as needed, as well as being able to see how much quality sleep I've had.

Date of experience: June 26, 2025

Rated 5 out of 5 stars
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Great experience and great items!

We had a great experience at sleep number. We had a tempurpedic for years and loved it, so we went to look at some and then decided we would stop off at sleep number just to make sure we were making the right decision. We laid on one bed and were sold! We e have had it for almost two years now and we still love our bed. We got a split king because we already had split king adjustable bases, I have MS and get really bad muscle cramps at night, being able to lift my legs up is essential, so we were so happy we were able to get the split one through sleep number. We also really liked the employees at the Folsom CA store, they were so kind and didn’t try and annoy us with over selling things, it was the perfect amount. We now also use their sheets and their pillows. I LOVE the sheets we have because of the band that goes under each corner, holds the sheet in place perfectly and smoothly! And I could not sleep without my fave pillow, the one with the curve in it, OBSESSED. So yeah, definitely happy customers here!

Date of experience: August 23, 2024

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