SkiEssentials Reviews 89

I had a very disappointing experience with this company. They list products online at lower prices to attract customers, but after payment is made, they send an email claiming that the price has increased and demand the difference. When I rightfully questioned this, they cancelled my order without my consent.

Their customer service, particularly from a representative named Eric, was unhelpful and dismissive. Instead of resolving the issue, they avoided accountability. This is not how a professional business should treat its customers.

I strongly advise against buying from them as the pricing tactics are misleading and the customer service is unacceptable.

Date of experience: June 06, 2025

The team was incredibly helpful, quick to respond, and truly went above and beyond to make sure I got exactly what I needed. Friendly, knowledgeable, and genuinely cared about my experience—an absolute pleasure to shop with. Highly recommend!

Date of experience: February 18, 2025

Bought a set of skies from these guys a year or so ago. Surprised they only have 4 stars as their service was a solid 5 stars. Ordered skies, gave them my sole length on the boots then they put a fresh coat of wax on free of charge and threw in free shipping 900 miles away. Great service and the best prices at the time.

Date of experience: December 05, 2023

Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season.
Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back.
Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.

Date of experience: April 30, 2024

I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received.
As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info.
Very happy with my overall experience: Good deal, great followup and support. Kudos.

Date of experience: January 29, 2024

Went to my local ski shop to buy a pair. They were asking $500 for only the skis. I found the EXACT same skis along with boots and poles for $494 on ski essentials website. I asked a question through the chat feature at 9pm and received an immediate response. Free shipping only took a few days. Would recommend ski essentials to anyone

Date of experience: January 03, 2024

Great customer service, price and overall experience. Stood by their product when it would have been easy to make excuses. Bought a helmet on sale. When it arrived, the color was very different from the picture on the website -- was Barney purple and not blue. I think the issue may be with the manufacturer's stock photo and not the store. But by the time it arrived, the other colors I was considering were either no longer available in my size or no longer on sale. Called the store directly and spoke to Conner who was very responsive and helpful. Conner agreed to exchange the helmet for a color that was no longer on sale (had me buy the alternative color and agreed to refund the full price helmet when they received the sale helmet back at the store, given they were selling out) AND emailed a prepaid label for the return of the purple helmet. Can't ask for any more. Will definitely shop here again!

Date of experience: April 18, 2023

Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.

Date of experience: March 30, 2023

Ordered a snowboard, arrived in 5 days even with international shipping to Singapore, well packaged.

Date of experience: February 21, 2023

BEAWARE !!! Negative experience, i order my ski 26 days before our trip) 10 days later still no updates about delivery,,,i Contacted them, John tried to help)) and send me bigger ski than i ordered, but didnt told me about that, Not so honest company and managers. BEAWARE!!! Better to order skis from Europe. I ordered second ski for my wife from GERMANY it was cheaper and delivery was in 1 week in time like seller tell on site.

Date of experience: February 04, 2023

Ordered two pair of xcounrty ski boots Dec 23, returned them due to incorrect biding fitment with zero help from ski essentials.com. I finally got my refund on feb 9th. What a crap supplier, I will never ever ever waste my time with these jokers again, off to my my local shop because they help me.

Date of experience: February 09, 2023

Amazing people: friendly, knowledgeable, and incredibly patient. I learned a lot and really felt they had my best interest. They even talked me down from a more expensive ski because they knew what I was looking for. I will never go anywhere else to buy ski equipment other than ski essentials and Pinnacle (their B&M)

Date of experience: February 01, 2023

The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.

Date of experience: January 27, 2023

Ordered these skis and bindings a few weeks ago, and they were delivered a week earlier than the scheduled date. However, there was a slight issue with the shipment and I contacted SkiEssentials.com about it, receiving a thorough and very helpful reply within 24 hours, offering compensation or an exchange. I requested the exchange and the new skis were sent out a few days later, and I received them in less than a week (I live in Australia so that shipping speed was almost unimaginable).

I was also a bit concerned that the package could be damaged on its way to Australia, but both times the box was in perfect condition, as were the items inside.

Not only was the customer service extremely helpful and I couldn't be more satisfied with the outcome of my purchase, but the skis themselves are of very good quality.

Absolutely reccommend!

Date of experience: January 26, 2023

Responded to both email and telephone calls promptly. Helpful advice. Processed the order quickly.

Date of experience: January 04, 2023

Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.

Date of experience: December 27, 2022

Received a refund on return shipment & $30 2-Day Air, being offered 2-Day shipping on the order for 2nd set of skies.

Received a wrong spec of product, paid extra $30 for 2-Day Air but a carton arrived after 4 days. Sent an email, left a voicemail but no response since this morning. Horrible shopping experience with them.

Date of experience: December 18, 2022

If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.

Date of experience: December 16, 2022

Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.

Date of experience: December 09, 2022

I wanted a new pair of skis and I had a series of emails explaining them all my needs. The person I deal with was very knowledgeable and he got me a pair of ski that I tried few times and they seems to be exactly what I want!

Date of experience: November 03, 2022