Simply Business US Reviews 1,471

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the affordable prices and the straightforward, quick process for obtaining insurance coverage. Many reviewers specifically mentioned the ease of applying and navigating the website, highlighting the user-friendly design. Consumers also value the ability to compare different coverage options and pricing in one place, which saves them time and effort. People consistently praise the staff for their excellent customer service skills and extensive knowledge. Agents are described as patient, friendly, and helpful, with several reviewers calling out specific individuals by name for their outstanding support. However, some reviewers have reported negative experiences related to contact and response times, particularly when trying to resolve issues or make payments.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

I have never had to apply for vendor insurance for my small craft business, but that changed this year. After checking out a variety of offers, Simply Business was my choice, and I am so happy. It was... See more

Rated 5 out of 5 stars

Highly recommend Simply Business! So easy to get started, they are also quick and responsive to your unique needs. Affordable rates, you will be glad you choose them!

Rated 5 out of 5 stars

J Adams Roofing in Clarendon reroofed my mobile home yesterday 4-9-2025. They do excellent work don't leave any signs of repairs other than the shine of the new roof. They always clean up after the jo... See more

Rated 3 out of 5 stars
Verified

It was an easy transaction however I bound a GL policy and 24 hrs later they cancelled me. I feel like they maybe rushed to secure the policy and shortly after signing (and paying, I’m getting no refu... See more


Company details

  1. #25 of 30 best companies in Insurance Broker
  2. #13 of 20 best companies in Business Insurance Company

Written by the company

Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Horrible response time is too long

Horrible response time is too long, I had to beg them for weeks to fix a paperwork they messed up. I called multiple times a week begging them to fix the error they made and was told every day they would handle it but it never happened causing my Texas DPS application to be denied because of their ignorance and unprofessional work staff

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

Great Customer service

The website was not good at presenting the insurance offers but the live agent did an excellent job of quoting my offers and taking my payment.

Date of experience: June 19, 2025

Rated 5 out of 5 stars
Verified

Helpful customer service…

Helpful customer service representatives, clear and concise communication over phone and email! Answered all my questions and didn't feel rushed.

Date of experience: June 08, 2025

Rated 3 out of 5 stars
Verified

Make sure they understand your business type

It was an easy transaction however I bound a GL policy and 24 hrs later they cancelled me. I feel like they maybe rushed to secure the policy and shortly after signing (and paying, I’m getting no refund) found out that they don’t cover the type of work we do!!!

Date of experience: June 11, 2025

Rated 4 out of 5 stars
Verified

Ultimately, the best price for a small business

It took a few tries to understand what exactly I was being offered and to then get the appropriate quote I needed but after comparing to two other small businesses insurers - I found the best price and a policy that met my needs without over insuring my business so I was quite happy.

Date of experience: June 11, 2025

Rated 5 out of 5 stars
Verified

simplicity

The whole simplicity of obtaining my coverage was great

Date of experience: May 30, 2025

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