I love the products but extremely disappointed that percentage-off sales do not include women’s plus sizes (for the same exact products). For example, the split neck lace nightgown regular size is cur... See more
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I ordered 2 x silk camis in a size too small. I emailed coy and was given very clear instructions on how to return. Once received they then advised that a replacement would be arranged. All happene... See more
The audacity to name your site "silkysilk" and then use it to sell items that are as little as 35% silk (no mention of this anywhere on the site, of course) is absolutely shocking. Of course, there... See more
Company replied
This was the second time I've bought something from Silksilky. Each time my wife and I were impressed with the quality; each time I was disappointed with how long it took for delivery. If you're buyin... See more
Company details
Written by the company
Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
Contact info
United States
- services@silksilky.com
- silksilky.com
4.0
Great
7K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
I love my sheets they are the best but…
I love my sheets they are the best but for the life of me they do not stay on my bed, I ordered king but I feel like it’s oversized! Maybe the next set will be fitted snug!
Date of experience: July 05, 2025
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The dress is amazing
The dress is amazing! It fits me very nicely. The quality is excellent.
Date of experience: July 06, 2025
DO NOT BUY FROM SILKSILKY
DO NOT BUY FROM SILKSILKY. Sold me a faulty item and will not give a full refund. Stay away from their poor customer service and faulty products
Date of experience: July 01, 2025
Reply from SILKSILKY
Dear,
We’re truly sorry to hear about your negative experience and sincerely apologize for any inconvenience caused.
At SILKSILKY, we take product quality and customer satisfaction seriously. If you received a faulty item, we absolutely want to make things right. For your convenience, here is our return policy:
🔗 https://silksilky.com/pages/refund-policy
We would greatly appreciate the opportunity to review your case further. Please contact us at services@silksilky.com with your order number and details, and our team will assist you personally to resolve this issue.
Thank you for your feedback—we are committed to improving and ensuring a better experience for all customers.
Warm regards,
SILKSILKY Customer Care Team
I love the products but extremely…
I love the products but extremely disappointed that percentage-off sales do not include women’s plus sizes (for the same exact products). For example, the split neck lace nightgown regular size is currently on sale for $79.99, but the plus size is not discounted and listed for $128.00. I’m not comfortable with this discrimination, although I’m pleased plus sizes are offered. Due to this, I opted not to make an additional purchase today.
Date of experience: July 06, 2025
Zero stars
Zero stars! I ordered XL long sleeve and pants for me and XS long sleeve and pants for my wife. Then I ordered shorts and short sleeves for my wife and I. The XL was a little tight. I asked if I could exchange the men’s XL for XXL? They said yes we’ll change you and your wife’s to XXL. I said just the men’s i already reordered the shorts because I took the tags off the XL. They sent me another pair of XXL short sleeves and shorts. They then start playing games with me not helping me return them. They are awful!
Date of experience: July 03, 2025
Reply from SILKSILKY
Dear,
We’re truly sorry to hear about your experience and sincerely apologize for the confusion and frustration caused during the exchange process.
From what you’ve described, it appears there was a misunderstanding regarding your request to exchange only the men's size. We’re very sorry for any miscommunication on our part. Our goal is always to fulfill requests accurately and ensure a smooth experience for our customers.
To clarify your options, here is our return policy for your convenience:
🔗 https://silksilky.com/pages/refund-policy
If you’re still experiencing difficulties with your return or exchange, we’d love the chance to make it right. Please contact us at services@silksilky.com with your order number and details, and our team will personally assist you in resolving this matter.
Thank you again for your feedback—we take all comments seriously and will work to improve our service.
Warm regards,
SILKSILKY Customer Care Team
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Easy order and fulfilment
Easy order and fulfilment. Price good. Quality good.
Date of experience: June 15, 2025
Very comfortable to wear
Date of experience: July 06, 2025
Nice colors and soft on skin.
I bought few items from this site. I like to softness on my skin. Colors nice too.
Date of experience: July 04, 2025
Your company always answers my request for up dayes
My experience was positive. Any requests for info were answered promptly. Thr product is beautiful
Date of experience: July 05, 2025
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This business is terrible
This business is terrible. Maybe not quite a scam, but it's definitely not a trustworthy company. It took me months of back and forth emails with customer service and finally filing a complaint with both the BBB and Federal Trade Commission in order to be refunded my money from a return received by them months earlier.
Date of experience: May 19, 2025
Reply from SILKSILKY
Dear,
We’re truly sorry to hear about your experience and deeply regret the inconvenience and frustration it has caused. Please accept our sincere apologies.
At SILKSILKY, we always strive to provide prompt and transparent service. However, for returns and refunds, we do rely on confirmation from our warehouse once the returned package is received and inspected. This process can occasionally take longer than expected due to high volume, international shipping delays, or communication gaps between departments. That said, we completely understand how disappointing it must have felt to wait for so long.
We want to reassure you that it is never our intention to delay refunds or make the process difficult. We respect every customer’s trust and take your concerns seriously. Your feedback has been shared with our customer service and logistics teams for review and improvement.
If there is anything still unresolved or if you would like to speak with us directly, please don’t hesitate to reach out at services@silksilky.com with your order number. We are committed to finding the best solution for you and ensuring your satisfaction.
Thank you again for bringing this to our attention, and we truly hope to have the opportunity to regain your trust.
Warm regards,
SILKSILKY Customer Care Team
Exactly what I wanted
Exactly what I wanted. Efficient delivery. Very happy!
Date of experience: June 23, 2025
It feels great and so soft
Date of experience: July 02, 2025
Ease of order
Ease of order, quick delivery and purchase very pleased with
Date of experience: June 12, 2025
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The quality is good and looks like the…
The quality is good and looks like the photos.
Date of experience: July 01, 2025
Avoid!
Avoid! We ordered a slip which arrived faulty: the seam was defective. We contacted customer service on the day of delivery to arrange a refund or exchange but they refused due to the fact that the tag had been removed. Several emails ensued but we got nowhere. We have had to seek a chargeback through our credit card company to recoup the cost. Terrible customer service. I wish I had researched beforehand as there are several similar reviews.
REPLY: the order number is UK2222105524. We have already provided this information and attempted numerous times to receive the refund or exchange we are legally entitled to so I’m not convinced by your reply to this review. If you do resolve this issue I will happily share this with others!
Date of experience: June 25, 2025
Reply from SILKSILKY
Dear Customer,
We’re very sorry to hear about your experience and truly regret any inconvenience caused. At SILKSILKY, we strive to ensure every order arrives in perfect condition, and we sincerely apologize if the item you received was defective.
To help us investigate and assist you further, could you please provide your order number? Once we receive this information, we’ll be able to review the case in detail and offer a proper resolution.
Please note, for hygiene and quality control reasons, our return policy does require that the tag remains attached to process returns. However, if a product arrives damaged or defective, we absolutely want to make things right.
For more information on our policy, please refer to:
👉 https://silksilky.com/pages/refund-policy
We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to resolve this matter to your satisfaction.
Warm regards,
SILKSILKY Customer Service Team
I got both garments at a great price…
I got both garments at a great price and the quality was superb. The scarf was beautiful and the colour intense as is usual in silk. The blouse was soft, but durable due to the silk mix fabric. I love both.
Date of experience: June 26, 2025
Very silky
Very silky, attractive and comfortable. I feel very feminine it this pj set.
Date of experience: July 02, 2025
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Bought it as a gift she loved it so all…
Bought it as a gift she loved it so all good
Date of experience: May 02, 2025
Virtually no "silk" in sight
The audacity to name your site "silkysilk" and then use it to sell items that are as little as 35% silk (no mention of this anywhere on the site, of course) is absolutely shocking. Of course, there are breakable tabs on the good that invalidate your right to a refund.
This seller is charging extortionate prices for low quality, poorly tailored goods, steer well clear
Date of experience: July 02, 2025
Reply from SILKSILKY
Dear customer,
Thank you for sharing your concerns.
At SILKSILKY, the majority of our products are made from 100% pure mulberry silk. However, for certain styles that require flexibility or structure—such as garments with stretch—we may include a small percentage of other materials. This is always clearly indicated in the product descriptions on our website, as transparency is extremely important to us.
We’re truly sorry to hear that your experience did not meet expectations. If you believe the item you received does not match its description, we would like to investigate further and assist you in the best possible way.
Please provide your order number so we can look into the details. You can also reach out directly to our customer service team at services@silksilky.com — we’re here to help and committed to making things right.
Sincerely,
SILKSILKY Customer Care Team
very good qualityall good
very good quality, large choice, fast delevry, price okay, ....what else??
Date of experience: July 01, 2025
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