Verified
I have to remember to go to the Shop Smarter website before I place the order. And, some stores don't honor it unless they ship it to you. It would be better if we could get the credit JUST by shopp... See more
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Verified
I wish credit could be applied if there was a store card on file for the vendors on ShopSmarter. Not all times it is convenient to order online. I may be out and about and think of something last minu... See more
Company replied
I never subscribed to shop smarter.com and got charge monthly fee of 16 since July 2024. I didn't catch this charge until recently. When I called shopsmarter.com, I was told I got charged due to shop... See more
Company replied
Verified
Dont always pay on purchases. Very hard to find information when you have several transactions. Have more complaints in regard to that, but I'll never hear from you, so thats that. Also wish dates... See more
Company replied
Company details
- #11 of 12 best companies in Cashback Provider
- #200 of 205 best companies in Financial Consultant
About ShopSmarter
Written by the company
Shop 1,000+ online stores with 10% Cash Back every day of the year.
Anytime you shop through ShopSmarter, we take 10% of your subtotal and pay it back to you every month. 10% Cash Back is yours to earn every day – up to $1,000 per year – at 1,000+ online stores like Home Depot, Groupon, Macy’s, Best Buy and many others you know and love.
ShopSmarter pays members over $1 MILLION in Cash Back every year!
SHOPSMARTER GUARANTEE
If you don’t love ShopSmarter after 30 days, we’ll give you a full refund for your first month of membership. You can even keep any Cash Back you earned during that time. Cancel ShopSmarter anytime. No cancel fees. No questions asked.
Contact info
P.O. Box 303, 06067, Rocky Hill, United States
- 1-800-254-6536
- help@shopsmarter.com
- shopsmarter.com
3.5
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
Verified
I wish credit could be applied
I wish credit could be applied if there was a store card on file for the vendors on ShopSmarter. Not all times it is convenient to order online. I may be out and about and think of something last minute and I would have missed out on earning potential.
Date of experience: June 12, 2025
Reply from ShopSmarter
Thanks for taking the time to share your feedback AJ. We are an affiliate program and though we partner directly with 1000+ popular online stores Please email us directly at CustomerService@ShopSmarter.com if you have any questions, our dedicated customer service team will be happy to help.
Verified
Helps save money and rewards you with…
Helps save money and rewards you with cash back
Date of experience: June 12, 2025
Reply from ShopSmarter
Thanks so much for the feedback, Toosh! Our goal is to make you (and your Savings Center) happy!
Verified
Getting paid back some mone for…
Getting paid back some mone for products I need to buy is a win win!
Date of experience: June 12, 2025
Reply from ShopSmarter
Thanks so much for the feedback, MaryAnn! Our goal is to make you (and your Savings Center) happy!
Verified
Easy to complete
Date of experience: June 12, 2025
Reply from ShopSmarter
Woohoo! We’re so glad you're putting your ShopSmarter.com membership to good use, Keith.
Verified
It pays on time :)
Date of experience: June 12, 2025
Reply from ShopSmarter
Member comments like this make our day! Thank you, Robert—now keep on saving. 😎
Verified
I was not notified of the monthly fee…
I was not notified of the monthly fee before it charged my account a few days reminder would have been helpful. I will never use this service again with how unhelpful everything was
Date of experience: June 12, 2025
Reply from ShopSmarter
Hi Anon! We understand your concern and we’d love to get to the bottom of it. A member of our Customer Service team will reach out directly to help.
Verified
Reply from ShopSmarter
Thanks so much for the great feedback, Robert! Now keep on saving 🙌
I never subscribed to shop smarter.com…
I never subscribed to shop smarter.com and got charge monthly fee of 16 since July 2024. I didn't catch this charge until recently. When I called shopsmarter.com, I was told I got charged due to shopping on Macys. I never received any communication from shopsmarter.com or additional discount from Macys. I feel this is a stealing. They rejected to refund me for the money.
Date of experience: June 20, 2025
Reply from ShopSmarter
Hi Lin! It’s likely this charge reflects joining ShopSmarter.com for 10% Cash Back every day — but we’d love to help figure this out. To protect your privacy, our social media team can’t search accounts or billing history. Instead, please email us directly at CustomerService@ShopSmarter.com and we’ll get to the bottom of it!
Verified
Highly recommend
Shopsmarter is a great way to save money; the 10% cash rebate is fantastic. I appreciate the user friendly interface.
Date of experience: June 12, 2025
Reply from ShopSmarter
Thanks so much for the feedback, David! Our goal is to make you (and your Savings Center) happy!
Verified
Great customer service
Update to four stars because of the extremely prompt response I got from customer service addressing this issue.
Altho I'm still not certain why it happens,
I hope to have a continued positive experience.
I only get about half of my payments and for $16 a month it's not really worth the extra effort of making sure I go through the shop smarter web site
Date of experience: June 11, 2025
Reply from ShopSmarter
We’re so sorry you’re feeling frustrated, Kimberly! We’d love to help clear this up. A member of our dedicated Customer Service team will reach out directly to help.
Verified
a way to improve this procees for shoppers
I have to remember to go to the Shop Smarter website before I place the order. And, some stores don't honor it unless they ship it to you. It would be better if we could get the credit JUST by shopping at certain stores REGARDLESS if we purchase online, or in person!!!! Hope the price doesn't continue to increase!!!!!
Date of experience: June 12, 2025
Reply from ShopSmarter
Thanks for taking the time to share your feedback Denise! Many stores allow in store pick up, you will find an icon on the store page for stores that will still report cash back if you choose to order online and pick up in store. If you have any questions or suggestions please don't hesitate to reach out at CustomerService@ShopSmarter.com.
Verified
I love using shop smarter
I love using shop smarter. I will always check and if I can get the same product at a store that offers a discount through shopsmarter I buy there.
Date of experience: June 12, 2025
Reply from ShopSmarter
Member comments like this make our day! Thank you, Rebecca—now keep on saving. 😎
Verified
Love this company!
Date of experience: June 12, 2025
Reply from ShopSmarter
Woohoo! We’re so glad you're putting your ShopSmarter.com membership to good use, Brittani.
Verified
Quick Reply
I get notices in short order of cash back amount earned for each purchase.
Date of experience: May 15, 2025
Reply from ShopSmarter
Thanks so much for the great feedback. Our goal is to make you (and your Savings Center) happy!
I had no knowledge that I was signing…
I had no knowledge that I was signing up for a subscription. I never received the cash back I was promised and was actually charged double. I tried to login a couple days later and it kept telling me my login was incorrect, even tho i was using that exact login two days ago. When I went to reset my password I never received an email to reset it. I then go and try to use my card at the store and it has been blocked for multiple charges from shapsmarter. I am disappointed because venmo was the one to suggest this and it turned out to be a scam. I hope the review helps others not make the mistake of signing up in the first place.
Date of experience: June 06, 2025
Reply from ShopSmarter
Hi Allee, we’d love to clear this up. ShopSmarter.com is trusted by our members for awesome money-saving benefits like 10% Cash Back every time they shop at 1,000+ popular retailers. Our customer service team is happy to look into your membership for you. To do so, please email us at CustomerService@ShopSmarter.com. In the meantime, we hope you log in to ShopSmarter.com to explore all the awesome places you can get 10% Cash Back today!
Be aware of this company they have poor…
Be aware of this company they have poor customer service they will take your money not ship your item when you call them after a month later the representative will tell you it's not her responsibility whether you get the item or not it's the third parties responsibility do not shop here it's a scam
Date of experience: June 12, 2025
Reply from ShopSmarter
We can definitely look into your membership for you! Please send us an email at CustomerService@ShopSmarter and we’ll help resolve any issues.
I did not sign up for a program to take…
I did not sign up for a program to take money out of my account. I don’t even know what this is!
Date of experience: June 12, 2025
Reply from ShopSmarter
Hi Christina! We understand your concern and we’d love to get to the bottom of it for you. To protect your privacy, our social media team can’t search account or billing history. Please email us at CustomerService@ShopSmarter.com to provide us further transaction details — we’ll be standing by, ready to help!
Verified
Inconsistent cash back awarded.
Date of experience: May 15, 2025
Reply from ShopSmarter
We’re so sorry you’re feeling frustrated, {FirstName}! We'd love to get to the bottom of this, please reach out directly at CustomerService@ShopSmarter.com, our team will be happy to help.
Verified
Not Bad but …
Actually, I like this program, received 10% back on bought merchandise is really awesome. I gave it 4 star because I requested a replacement check since January 2025 with several phone calls & email follow- up, but until now, this issue still pending.
Date of experience: May 14, 2025
Reply from ShopSmarter
Thanks for taking the time to share your feedback Mary! We’d love to help clear this up. A member of our Customer Service team will reach out directly to help.
Verified
I love shopping online & getting cash back!
I love shopping online. But why not get some money back?
Date of experience: May 15, 2025
Reply from ShopSmarter
Thanks so much for the feedback, Pamela! Our goal is to make you (and your Savings Center) happy!
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