The moment team went above and beyond to do what they could for my unfortunate shipping error. I was pleasantly surprised to find all staff eager to do what they could to help. Because of their kindne... See more
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The Moment team not only assisted my inquiries, they were actually concerned about my experiences with their products. This wouldn’t be considered rare, many companies, especially the American ones... See more
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I placed an order for a sling bag that later went on sale, and customer service was more than happy to price match my order and refund me the difference. Would definitely shop with Moment again!
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I'd love to see real live chat support with Moment. For now, it's email based. And in my experience, once I got the answer from a support agent, the following interactions with that agent took too l... See more
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Company details
Information provided by various external sources
The marketplace for creatives. We carry the gear creators recommend and make the products we’ve always wanted. We host photo adventures with pro guides to the places you need to visit. We publish our best tips for where to go, what to carry, and how to up your photography (or filmmaker game). And we service our customers 24x7 with pro gear guides. We are Moment. You In?
Contact info
Seattle, United States
- hello@shopmoment.com
- shopmoment.com
4.7
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Outstanding customer service!
I placed an order for a sling bag that later went on sale, and customer service was more than happy to price match my order and refund me the difference. Would definitely shop with Moment again!
Date of experience: July 06, 2025
Reply from Moment
Hey Justin! Thanks a ton for your awesome review! It’s always our goal to make sure you feel great shopping with us. Can’t wait to have you back at Moment anytime! ;)
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Excellent customer care…
The moment team went above and beyond to do what they could for my unfortunate shipping error. I was pleasantly surprised to find all staff eager to do what they could to help. Because of their kindness and dedication to my situation I was happy to repurchase all stolen goods and add some additional items. Thanks again team!
Date of experience: July 02, 2025
Reply from Moment
Hey Brittany! Thanks so much for sharing your experience. We’re really sorry about the shipping mix-up, but we’re so glad our awesome Gear Guide team could step up and help out. It means a lot to know you felt supported and came back to shop with us again! ❤️
Outstanding Customer Support
Practically instantaneous response to a support request. Even better, the right answer was provided on the first go.
Date of experience: July 04, 2025
Reply from Moment
Dear Mark! We’re super happy to hear our Gear Guide team got back to you lightning-fast and nailed the answer right away. Really appreciate you taking the time to share this! 🙌
Rare, genuine customer service!
The Moment team not only assisted my inquiries, they were actually concerned about my experiences with their products.
This wouldn’t be considered rare, many companies, especially the American ones does it… But the conversation with Moment team felt genuine and they are keen on learning from their customers how to make their products better.
Became a huge fan today!
Date of experience: July 03, 2025
Reply from Moment
Hey Gerald! Thanks a ton for this awesome review! Hearing that you became a huge fan today made our day! We’re always here to listen and keep making things better for you.
Will return!
Overall I had a great experience with Moment. There was a few bumps in the road, as there often is when purchasing something online, and every step of the way they were speedy with communication and resolution - solving both issues within a day. I would absolutely re-purchase at this company.
Date of experience: July 01, 2025
Reply from Moment
Hey Jojo! Glad we could help smooth things out quickly. Looking forward to having you shop with us again soon! Thanks for being part of the Moment community.
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I have purchased a lot of Moment…
I have purchased a lot of Moment equipment over the years and have always been impressed with the quality, but also they have the best customer service around. If you know you know. This is why I will continue purchase more and more from them.
Date of experience: July 01, 2025
Reply from Moment
Dear Craig! Thank you for being such a loyal Moment fan! It means the world to us that you not only love the quality but also our customer service. We’re here to keep delivering the best! 🙌🏻
Great experience during my preorder
Great experience during my preorder. Customer service specifically Becca and Megan kept me up to date with the status of my pre order and answered all my questions. I really appreciated the transparency and would preorder again.
Date of experience: June 30, 2025
Reply from Moment
Hey David! Thank for the feedback! We're so happy to hear your preorder went well and that Becca and Megan were able to keep you in the loop! Thanks for trusting us, and we’d love to help you out again anytime!
Great support team
I ordered several T-series lenses and a case for my iPhone 16 Pro Max. My iPhone case and one of the lenses orders were delayed due to availability, so I reached out to the support team to see if they could expedite the order. I will be leaving the country for an extended trip and wanted to take advantage of the opportunity to work on some photography projects. I was worried that I wouldn't receive the equipment in time. Fortunately, the support team was amazing! Within a day, both of the backordered items were shipped and should arrive before my trip. I am incredibly grateful for their service and am super excited to receive the lenses and start exploring.
Date of experience: June 19, 2025
Reply from Moment
Hey there! Thanks for the awesome review! We’re really happy we could help get your lenses and case out in time for your trip. Totally get wanting everything ready to go for those photography projects! Hope you have a fantastic time and enjoy capturing some great shots!
Thank you team
I'd love to see real live chat support with Moment. For now, it's email based. And in my experience, once I got the answer from a support agent, the following interactions with that agent took too long, and had to be transferred to someone else a day later. I had (unfortunately) an urgent situation to deal and it has not been managed accordingly in my opinion.
That being said, once Rahul Rokade started to handle it, he's been able to do magic and expedite the item I was looking for way faster. So 1,000 thanks to him for his support and help!!!
Date of experience: June 20, 2025
Reply from Moment
Hey Yannick! Thanks for the kind feedback! We do have live chat support, but with our current team size, we can’t always be online 24/7 just yet. We’re working hard to improve this and be available more consistently. We’re sorry the earlier delays were frustrating, that being said, we’re really glad Rahul was able to jump in and help speed things up for you!
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Support was great and resolved my issue…
Support was great and resolved my issue quickly!
Date of experience: June 18, 2025
Reply from Moment
Hey Ryan! Awesome to hear our Gear Guide team got your issue sorted so quickly! We’re always here if you need a hand with anything else!
Exceptional customer service
Customer service is exceptional! I bought the lens without the mounting case, and we leave for Europe in three days. I sent an SOS message and got an immediate response, and they got my order out of the warehouse immediately. I had it in hand the next day. I'm thrilled AND the photos we've taken with it are stunning. Thank you thank you!
Date of experience: June 16, 2025
Reply from Moment
Dear Kelly! Thanks so much for your feedback! We’re so happy we could help get your lens to you in time for your trip and even happier to hear the photos are turning out amazing. If you ever need anything else, we’ve got your back.
Great Service & Great Travel backpack
I recently picked up the Everything Backpack – 17 L from a local distributor. I noticed the shoulder straps were stitched with two different thread colours and some loose ends. Hoping to prevent this in future products, I contacted Moment providing my feedback.
Their reply was fast and they offered to ship me a flawless replacement right away. As a first time purchaser, i was surprised by their service.
The new bag has been great! It’s compact and had all the necessary compartments I needed for my fujifilm kit, quick access, enough pockets for my accessories and travel essentials. And its weatherproof. It was a bag that took me quite awhile to research and finally purchase it.
Given their great customer support and quality of products, it won't be my last purchase.
Date of experience: April 14, 2025
Reply from Moment
Hey there! We really appreciate you flagging the stitching issue (details like that matter), and we’re glad we could get a fresh one in your hands quickly. Stoked to hear the Everything Backpack is hitting the mark! Thanks for leaving an awesome feedback!
Good products, SOME good customer service reps
The product I ordered, now discontinued, was great! It was my daily driver, but quickly began developing an issue with the adjustment straps. After contacting customer service, my first rep ghosted me after a few days without addressing my concerns. After a few months, I finally got it escalated and my second rep was AMAZING (shoutout to @willxwhit), and I got my money back. I plan on ordering a new backpack to replace the old one.
Date of experience: April 01, 2025
Reply from Moment
Dear Josh! Thanks a ton for the honest review! Really sorry you had to chase us down to get it sorted. But huge shoutout to Will for stepping up and making things right. Glad you’re sticking with us for your next backpack. If you ever need help picking one or just wanna chat gear, we’re here.
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Rahul was patient and understanding and…
Rahul was patient and understanding and got me everything I needed asap
Date of experience: June 15, 2025
Reply from Moment
Hey hey! Thanks for your feedback! We'll be sure to pass along your appreciation to Rahul. If you ever need anything else, we're here for you!
If yall haven’t tapped in with this…
If yall haven’t tapped in with this phenomenal company or may I say family?! They are definitely great on responding back asap and also they take care of whatever the issue is right there and then.
Date of experience: June 14, 2025
Reply from Moment
Dear Giovanni! We’re honored to be seen not just as a company, but as a family that truly means a lot to us! We appreciate you being part of the journey!
Moment Lenses and Mobil App excellence
This is the second set of mobil lenses I've ordered up as I am quite pleased with how they have added to my cell phone camera experience. 'The best camera is the one you have with you'. I have been using various iPhones as well as the Moment app which is most adaquate and very practical, particularly with the time-lapse aspect. I had an issue with one of the new lenses and your team was totally supportive and prompt with its replacement. My thanks the Moment team for your efforts and support.
Date of experience: June 01, 2025
Reply from Moment
Hey David! Thanks for the rating! We're stoked to hear the lenses and app have been a solid part of your mobile photography setup. That quote about the best camera, so true. Glad we could get the lens issue sorted quickly for you. Appreciate you being part of the Moment family!
Excellent Service and Excellent Products
Three different experiences with three different customer service agents, and they have all been AMAZING. I believe this is due to the fact that customer service is ran by actual film/photography lovers. So they make your experience with any issue or question as smooth as possible. Super helpful, and not to mention how amazing the products actually are! Extremely satisfied with my purchases and with choosing moment for them.
Date of experience: June 13, 2025
Reply from Moment
Dear Astrid! Thank you for the awesome 5 star rating! We’re a crew of people who genuinely love photo and film, so helping out fellow creatives just comes naturally. We’re so glad you’re happy with both the gear and the support. Thanks for choosing Moment!
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I appreciate their clear and concise…
I appreciate their clear and concise communication and fast reply. Love my 1.33x anamorphic!
Date of experience: June 10, 2025
Reply from Moment
Hey Chad! Thanks so much for the kind words! Really glad to hear you’re loving the 1.33x anamorphic lens. We try to keep things clear and quick on our end! If you ever need anything, just give us a shout!
Mindful
The Team that replies and answers the questions, are people who use the products and are mindful in the responses. Thank you1
Date of experience: June 09, 2025
Reply from Moment
Hey Veldra! Thanks for the awesome feedback! We’re all users and fans of the gear ourselves, so we try to give answers we’d want to get. Always here if you’ve got more questions!
Moment support
Moment support, (& more specifically Rahul!) was beyond helpful.
I needed a lens before leaving for a bicycle tour, and he helped get it to me in time before my flight.
I also like that the filters are light enough to be used with any gimbal.
Good company, better support!
Date of experience: June 09, 2025
Reply from Moment
Hey Gardner! We’ll definitely pass the love on to Rahul. So glad we could get the lens to you in time for your bicycle tour!
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