Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to delivering top-notch service and high-quality products. Consumers appreciate the speed and efficiency of the delivery service, often highlighting how quickly their orders arrive, even for international shipments. People value the ease of use of the webshop, noting its comprehensive variety of products. Consumers express satisfaction with the ordering process and the company's responsiveness. Reviewers highlight the helpfulness and efficiency of the customer service team, with quick replies to inquiries. Customers also appreciate the care taken in packaging, ensuring products arrive in excellent condition. Overall, reviewers feel valued and well-treated throughout their interactions with the company.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars
Verified

Fast and efficient service from Pharma Nord. However, DHL took seven full days to deliver the package. In fact, it is not DHL itself that is in charge of delivering here. Instead they seem to have sub... See more

Rated 5 out of 5 stars
Verified

I have placed several orders on the international store as the product I require is not available on the UK site. Delivery is always really quick considering the product comes direct from Europe (neve... See more

Rated 5 out of 5 stars
Verified

Highly recommended - The products I've order are excellent!!! I have already used them (bought from a store) so I know them!!! The web shop easy to use (happy to see that they deliver to Greece), th... See more

Rated 5 out of 5 stars
Verified

I was supposed to receive the products in 7 days, but DHL delayed it by at least 2 weeks. Their excuse was that they were waiting for Dubai Municipality approvals. Approvals usually take 1-2 days. Th... See more


Company details

  1. #36 of 140 best companies in Vitamin and Supplements Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

Terrible

They sent and delivered to an incorrect address and horrible customer service wanted me to fetch it.

Date of experience: February 11, 2025

Pharmanord logo

Reply from Pharmanord

Dear Agnes,

Thank you for your review and we are sorry for this inconvenience. Since the mistake was on our side we compensated the full order to you. Should you have any questions please contact us via webshop@pharmanord.com.

Best regards,
Pharma Nord

Rated 4 out of 5 stars
Verified

Fast and efficient service from Pharma…

Fast and efficient service from Pharma Nord. However, DHL took seven full days to deliver the package. In fact, it is not DHL itself that is in charge of delivering here. Instead they seem to have sub-companies to do it. And it took seven full days since the package left Pharma Nord. I suggest Pharma Nord change the transport company or complain with DHL.

Date of experience: March 23, 2025

Rated 5 out of 5 stars
Verified

Top quality products that deliver the…

Top quality products that deliver the benefits they say they will.
Extremely speedy, efficient service, that feels very personal.
I've been using this company for a number of years, and have always been treated respectfully, professionally and in a friendly manner.
Thank you.

Date of experience: March 28, 2025

Rated 5 out of 5 stars
Verified

As expected

As expected. Swift and to the point order and delivery. However bare in mind the comprehensive paperwork required by DHL subject to custom requirements CN.

Date of experience: March 10, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look