Verified
Great service from start to finish. Easy to order, clear and prompt updates on order status and shipping. Also I failed to add the website coupon before paying on line but they gave me the discount... See more
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We had an excellent experience when working with Dee at Carpet Mart. She was informative and helped us select carpet and luxury vinyl for our basement. She was pleasant to work with and gave us good a... See more
Verified
Constantly need to check the status of the order. These guys are unable to deliver a product. Constant excuses. Now the shipment is “returning to sender” because if “incomplete address”. Don’t waste y... See more
Verified
Our rugs were shipped in a pretty timely manner and came in as expected. They were shipped from different places and came at different times. We used the Chat function to get more detailed status upda... See more
Company details
- #10 of 13 best companies in Flooring Store
- #4 of 9 best companies in Bathroom Remodeler
- #15 of 42 best companies in Bedroom Furniture Store
- #22 of 37 best companies in Interior Designer
- #20 of 39 best companies in Kitchen Supply Store
- #11 of 29 best companies in Living Room Furniture Store
Written by the company
Carpet & Tile Mart services 14 local communities and sells thousands of flooring options for any budget! We sell Carpet, Area & Oriental Rugs, Hardwood, Laminate, Ceramic & Porcelain Tile, Natural Stone, Vinyl, Luxury Vinyl Tile, and Remnants.
Contact info
230 N Dupont Hwy, 19720, New Castle, United States
- 888-926-8930
- websupport@carpetmart.com
- shop.carpetmart.com
Verified
Verified
Fantastic customer service and quick…
Fantastic customer service and quick delivery!
Date of experience: June 23, 2025
Verified
Courtesy directness when I called…
Courtesy directness when I called honesty they got my carpet out almost immediately that day and the driver that delivered it I was so thrilled. Excellent excellent
Date of experience: June 19, 2025
Verified
I have the match to the one I got I…
I have the match to the one I got I payed a little to much for the one I got from you but they match
Date of experience: June 17, 2025
Verified
We were thrilled with our new carpet
We were thrilled with our new carpet. We will buy here again since we have a whole house to furnish, 3000 miles from our home of 50 years!
Date of experience: May 09, 2025
Verified
I placed an order or May 29th
I placed an order or May 29th. It wasn't until today that my product finally shipped--after 3 phone calls and emails asking when it would be shipped. I needed the tile this week.
Date of experience: June 06, 2025
Verified
I like the rug a lot
I like the rug a lot, it took a long time to get it. I had to call a few times to check on the order.
I wish when I checked on it on line it game more information rather than just day processing it rather than making it
Date of experience: May 27, 2025
Verified
Verified
Fast shipping & BEAUTIFUL rug!
Fast shipping and BEAUTIFUL rug! I couldn't be happier with my purchase! It completely transformed my office, and I'm thrilled with it!
Date of experience: May 07, 2025
Verified
I ordered 3 different size runners and…
I ordered 3 different size runners and was pleasantly surprised how quickly I received them. Carpets were exactly what I wanted.
Date of experience: May 07, 2025
Verified
Great rug and super fast shipping!!!!
Date of experience: May 07, 2025
Verified
Wonderful updates
Wonderful updates, communications, replies, superb customer service. thank you
Date of experience: May 05, 2025
Verified
Broken tiles
We ordered a box containing 44 tiles. 22 tiles in the box were broken. I contacted customer service and their response was stellar. They were quick to respond and mailed me another box of tiles within days. Accidents happen and it’s how a company responds that counts!!
Date of experience: April 22, 2025
Verified
I ordered 2 rugs from Carpet & Tile…
I ordered 2 rugs from Carpet & Tile Mart - first delivery came really fast, and I loved that! Second bigger area rug (exact same one as first) was sadly back ordered about a month. That wasn't their fault, so I understood. Then it did arrive on the backordered date. so all is well. All in all , I think Carpet and Tile Mart is awesome. Their prices are fair, and they can be easily reached with any questions at all!
Date of experience: April 29, 2025
Verified
Great online shopping experience.
Website easy to navigate.
Fast shipping. Protective packaging.
I'm a repeat customer.
Date of experience: April 29, 2025
Verified
Great service from start to finish
Great service from start to finish. Easy to order, clear and prompt updates on order status and shipping. Also I failed to add the website coupon before paying on line but they gave me the discount anyway when I asked by email. Orders shipped and arrived promptly and everything arrived in perfect condition. I love my new rugs.
Date of experience: April 23, 2025
Verified
Fast service and free shipping solved a…
Fast service and free shipping solved a problem to match tile that was needed on a tile job in progress.
Date of experience: April 22, 2025
Verified
Good fast service
Fast service, reasonable price, easy to work with.
Date of experience: April 16, 2025
Verified
It is always great, but missing element this time
It is always great, but this time, we haven't received the mat/pad for the runner rug. I assume there is such a thing?
Date of experience: April 09, 2025
Verified
Beautiful rug
I was skeptical about buying a carpet online. Choose this rug and read all the reviews. I was pleased. This rug is even more beautiful in person. Would highly recommend.
Date of experience: April 09, 2025
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