Excellent customer service. The site has an enormous amount of information and videos to help someone that is clueless about suspension. Can’t beat the price! All around happy customer. They are very... See more
Company replied
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I chatted with them via facebook messenger. The person who I chatted with was responsive, helpful, knowledgeable and never got tired of my endless questions. I ended up ordering the recommended packag... See more
Company replied
Paid 600$ for a full set of bilstein shocks, got no notifications or anything for about a month so I reached out, only could reach chat bots. Tracked the package through UPS and it ended up in Rhode I... See more
Company replied
The Shock Surplus team was quick to help me resolve my issue. They gave me options to choose from and made the whole process smooth from start to finish. It's great to know you guys are out there sett... See more
Company details
- #8 of 14 best companies in Auto Parts Market
Written by the company
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contact info
12711 Ramona Blvd, #106, 91706, Irwindale, United States
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4.3
Excellent
756 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
Setting the standard on customer care
The Shock Surplus team was quick to help me resolve my issue. They gave me options to choose from and made the whole process smooth from start to finish. It's great to know you guys are out there setting the standard.
Date of experience: July 01, 2025
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Bilsteins
Parts arrived and price was fair. Will buy more from Shock Surplus!
Date of experience: July 01, 2025
Good product & no problems with…
Good product & no problems with shipping & delivery 👍
Date of experience: June 20, 2025
Great people and products!
Recommendation was spot on! Ordered bilstein 6112 front and 5160 rears for 2023 Silverado. Ride is incredible! After ordering I changed to the 5160's and they were able to get my order to me in 2 days!
Date of experience: June 27, 2025
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Great Experience
As advertised! Fast shipping, simple transaction. Could not have been a smoother purchase and delivery!
Date of experience: May 21, 2025
Joe is absolutely brilliant
Joe is absolutely brilliant. Great Advice. Thank you Joe
Date of experience: June 30, 2025
Reply from Shock Surplus
Thank you for your kind words, we will pass them on to Joe!
Great...
Struts where shipped and assembled quickly...when I opened the box one shock resivoir was in the other shocks box..no way that took place during shipping...both compression bans where broke and hardware was scattered..One resivoir cap was un seated, customer service had no response to the email whatsoever..less than amused for money spent. How an item is shipped tells me a lot.
Date of experience: June 19, 2025
Reply from Shock Surplus
Thank you for taking the time to share your feedback. We sincerely apologize for the condition in which your order arrived.
If you’re open to it, please reach out to us directly at jeff@shocksurplus.com or kristie@shocksurplus.com with your order number so we can resolve this issue promptly and to your satisfaction.
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Good price correct part for my…
Good price correct part for my truck.Got the results that I was hoping for. Little shipping glitch that was handled quickly and professionally.
Date of experience: June 06, 2025
Reply from Shock Surplus
Thank you so much for your review! We're glad to hear the part was a perfect fit for your truck and delivered the results you were looking for.
We also appreciate your patience with the minor shipping hiccup—happy to know our team was able to resolve it quickly and professionally. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Make sure you can get your money back if you buy from here
Paid 600$ for a full set of bilstein shocks, got no notifications or anything for about a month so I reached out, only could reach chat bots. Tracked the package through UPS and it ended up in Rhode Island, I live in California and all my shipping info was correct. I tried to reach this company through about 10 emails and through the site countless times. They ignored my request for the refund but immediately sent a refund once I cancelled it through my credit card company. Very slimey sales
Date of experience: May 27, 2025
Reply from Shock Surplus
Thank you for your feedback. We're truly sorry for the frustration caused by the delay and confusion with your order. The shipping issue was the result of a warehouse mishap, and we understand how concerning it can be seeing your package delivered to another address.
We want to clarify that we tried to issue the refund back to you on 6/16/25 which weas the Monday after you reached out Friday 6/13/25 but because the chargeback had been started we were unable to issue the refund back directly. We are not open on weekends so we tried to process the refund as soon as we were back in the office.
Awesome!
Very helpful in making my decision as to which shocks to buy. Great customer service!
Date of experience: June 11, 2025
Reply from Shock Surplus
Thank you so much for the kind words! We're glad we could help you choose the right shocks and that our customer service met your expectations. If you ever need anything else, we’re here to help!
Reply from Shock Surplus
Thank you for your review! We're happy to hear everything arrived on time and as expected. We appreciate your business and look forward to helping you again in the future!
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Shocks fit great and look great!
Date of experience: June 27, 2025
Reply from Shock Surplus
Thanks for the great feedback! We're thrilled to hear the shocks not only fit perfectly but look great too. Enjoy the improved ride, and let us know if you need anything else down the road!
You have the products I needed
You have the products I needed. Great YouTube videos to watch. Precise to the point. Support was amazing. Answered all the questions I had very promptly. If I'm in need of any more of your products, I wouldn't hesitate to buy them from you and all my friends and family Will get you as my recommendation. Great job to all.
Date of experience: June 26, 2025
Reply from Shock Surplus
Wow — thank you for the amazing feedback! We're so glad to hear that you found exactly what you needed and that our YouTube videos and support team were helpful and to the point. It's always our goal to provide clear, reliable info and prompt service, so it means a lot to hear we delivered.
We truly appreciate your recommendation to friends and family — that’s the highest compliment we could ask for. Thanks again for your support, and we look forward to helping you again in the future!
Middle of the Road
Parts were as expected.
Customer Service was great when I finally got someone on the phone. Left several messages and an email about missing parts. No one returned my call "BY THE END OF THE BUSINESS DAY", had to keep trying until I could get an agent on the phone (4 days).
Date of experience: June 20, 2025
Reply from Shock Surplus
Thank you for your feedback. We're glad to hear the parts met your expectations and that our customer service team was able to assist you once connected. That said, we sincerely apologize for the delay in returning your messages and the frustration it caused.
Your experience is not in line with the level of service we strive to provide, and we’re actively working to improve our response times—especially when it comes to resolving issues like missing parts. We appreciate your persistence and patience, and we’ll be using your feedback to help us do better going forward.
Thank you again for giving us the opportunity to make it right.
The worst experience i have ever had…
The worst experience i have ever had with an online order. I called in my order and they sent the wrong product. i called to let them know that it was incorrect they gave the number of the new stabilizer and told me to reorder that number i did , wrong again. i returned both and only was credited for one. I am still waiting for my money or a reply. I went to napa and paid less and walked out with the correct part in 5 minutes
Date of experience: June 26, 2025
Reply from Shock Surplus
We’re truly sorry to hear about your experience we appreciate you taking the time to share what happened.
Sending the wrong product not once but twice is unacceptable, and we understand how frustrating it must have been to deal with. That’s not the level of service we strive to provide.
Regarding your refund, we’d like to get this resolved immediately. If you’re still missing credit for one of the returned items, please reach out to us at jeff@shocksurplus.com or kriste@shocksurplus.com with your order number so we can investigate and make it right without further delay.
We know we lost your confidence this time, but we’d still appreciate the chance to correct our mistake. Thank you again for your honest feedback—it helps us improve.
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Very good in helping me understand the…
Very good in helping me understand the difference between 5100s and the 6100’s. I just hope he’s right, especially since I don’t go off road.
Very good experience though overall and very helpful. Thank you.
I hope to make a decision and purchase some soon
Date of experience: June 26, 2025
Reply from Shock Surplus
Thank you for the kind words! We're glad we could help clarify the differences between the 5100s and 6100s — they can be a tough choice, especially when you're not doing off-roading. We're confident you'll be happy with whichever option you go with, and if you have any more questions before making your decision, we're always here to help.
We appreciate your trust and look forward to helping you with your purchase when you're ready. Thanks again!
Excellent customer service
Excellent customer service. The site has an enormous amount of information and videos to help someone that is clueless about suspension. Can’t beat the price! All around happy customer. They are very responsive and make understanding suspension pretty easy. I enjoyed watching the videos of them testing the different suspension on vehicles and getting their reviews. I found myself hours in just reading and watching these guys do their thing.
Date of experience: June 26, 2025
Reply from Shock Surplus
Thank you so much for the kind words! We’re thrilled to hear that you found our site helpful and easy to navigate—especially when it comes to something as complex as suspension. Our team puts a lot of effort into creating videos and content that not only inform but make the process more enjoyable, so it’s awesome to hear that you spent hours diving in!
We truly appreciate your support and are glad we could help you get exactly what you needed at a great price. If you ever have any questions or need help down the road, we’re always here for you.
Thanks again for being a part of the community!
Great response time
Great response time. Answered every question and made it easy.
Date of experience: June 25, 2025
Reply from Shock Surplus
Thank you! We're so glad to hear our team was able to answer all your questions and make the process easy for you. We’re always here to help—don’t hesitate to reach out anytime!
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