Verified
Ordered a pair of Shinz for an Easter gift for my Grandson, they sent a preview of order and then the order was processed very quickly and delivery was prompt too, also wrapped in a neat little bag.... See more
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Verified
I ordered 8 pairs of personalised shin pads for my sons team and can say the service was amazing, I had a call to confirm the details followed up by prompt delivery and superb quality. The boys absolu... See more
Verified
The above rating is based on lead time and customer service only. The product itself is very good, and my daughter is really happy with how they have turned out. I would happily recommend the prod... See more
Verified
Shin-pad quality is excellent no blurry badges or writing or anything like that. Ordered whilst the business was shut for a week and still got them pretty quickly. Company very friendly and vocal,... See more
Company details
- #64 of 78 best companies in Sporting Goods Store
Written by the company
Shinz are a relatively new, family run business with a passion for all things football..! We have 2 great loves in our household, our family and football! Personally having 2 football mad kids under the age of 12 we have a lot of experience and understanding of what is like having a football crazy household and wanting the best in football accessories for our kids. Combining our passion for football, family and business, we merged these elements to create Shinz! We pride ourselves on providing our customers with the best quality shin pads, with premium designs to make sure you or your kids look stylish as well as protected with a personalised touch added in. With so many designs to choose from, as well as offering a full bespoke design service, we know there will be a design to suit your needs!
Contact info
United States
- shinzpads.co.uk
4.2
Great
162 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
Verified
Never received my shin pads and no…
Never received my shin pads and no reply to emails or wattsapp msgs had to get a refund from the bank.
Date of experience: June 16, 2025
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Verified
Great product, long lead time and poor service…
The above rating is based on lead time and customer service only. The product itself is very good, and my daughter is really happy with how they have turned out. I would happily recommend the product, with the below caveat.
The lead time was very slow. Ordered on the 19th May, and did not receive until 6th June. The website clearly states a 5-7 day lead time on designs being completed. I had one specific question on the design, which was not answered, only the image being reshared, which was not conclusive due to image resolution. A simple yes/no answer was all that was required to manage expectations, but not received.
When the order was received it was, and remains, incomplete. the shin sleeves that I had paid for in addition to the pads, were not delivered. I have raised this issue however I am yet to receive a response to resolve.
Date of experience: May 19, 2025
Verified
Was very disappointed and was told I…
Was very disappointed and was told I couldn’t have any refunds
Date of experience: April 19, 2025
Reply from Shinz
Pauline, we made the Man United home standard shin pads exactly as the design appears on the website. Because you did not like our 'street style' branding with the uneven black edges at the bottom of the pads (clearly shown on all pics on the website) you wanted a refund. As it was not our fault and certainly not a printing error - as a gooodwill gesture I offered you some free shin straps which you said ok to. I am so glad I have not sent them yet because you then give us a one star review for your error in not spotting this on the pics and not our error... Incredible!! And I will not be sending them out to you either.
Verified
Good quick service good product
Date of experience: March 10, 2025
Verified
Brilliant service
Brilliant service, place my order on a Sunday, received a preview the day after, gave approval and received the shin pads that week. My grandson will be thrilled with them on his birthday. Thank you so much
Date of experience: March 02, 2025
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Verified
Martin and Becky kept me informed and…
Martin and Becky kept me informed and of progress throughout and catered for our needs of the order. The quality is fantastic and will use Shinz again in the future
Date of experience: February 25, 2025
Verified
Order sent two weeks late
Order sent two weeks late. No reasonable explanation or apology. I requested a refund as it was sent to the address I was previously at. I was palmed off, so now I have to travel very far to go and retrieve it.
Date of experience: February 09, 2025
Reply from Shinz
Hello there, without sharing your name or order number I cant comment 100%, but if it is the order I am thinking of - I believe you ordered in December - pre Xmas our busiest month where the website clearly advises the wait is up to 14 working days and unfortunately we missed the email requesting the change of address and was sent to the address on your order. You most certainly were not 'palmed' off. Feel free to let me know your order number and I will try to help you sort.
Verified
Long delivery time and disfigured badge
Long delivery time. Picked the Chelsea shin pad set and while the personalisation happened the Chelsea badge was warped and disfigured. Got a number of Shin Padz before from here so a shame to see the standards decrease both in delivery time and the standard of the finished product.
Date of experience: January 26, 2025
Reply from Shinz
Hi Owain, so sorry to hear that you were not fully happy with your order, this is the first we are hearing about this issue. Order times are always up to 2 weeks during busy periods to process and make the orders this is clear on the webiste. Pls share a pic with us via email - enquiries@shinzpads.co.uk and we will see about replacing the pad in question - we most certainly have not let our standards slip and would not have intentionally sent out if the quality was not 100%. Thanks,
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Verified
They are great!!
Date of experience: January 18, 2025
Pro Shinpads printed badly
Purchased the Pro shinpads over christmas. Quick delivery and the images printed on the shinpads is very good. Problem being was the lettering that had been printed was coming away from
the shinpad. The shinpad carry case Zip was also broken. I emailed customer service and had a response quickly apologising and said they would get the shinpad reprinted as well as a new case. it’s not been well over a month and nothing.
Date of experience: December 25, 2024
Reply from Shinz
Hi Dean, sorry yes we are still following this up with the factory we outsource these and unfortunately they have been slow to reply to us. We will replace the carry case and pad no problem, pls bear with us we have chased again and will keep you in the loop with it.
Thanks
Shinpad sleeve
Purchased the shinpad sleeves for my 12 year old son, he loves them, we have tried other sock/sleeve type shinpads and these are by far the best we have come across, well made and my son said how comfortable they were to wear.
Also a very quick turnaround on delivery
5*
Date of experience: January 24, 2025
Verified
Excellent experience 👏🏻
Excellent experience 👏🏻
Really went above and beyond in professionalism ensured I was happy with the designs etc
And completely made my sons 13th birthday 🎂 thankyou so much.
Highly recommend 👌🏻
Date of experience: January 06, 2025
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Verified
Excellent product
Excellent product, one very happy 11 year old. Delivery was a little slower than expected, but believe this was due to the courier and Christmas, not Shinz. Response to my email query about delivery was dealt with promptly.
Date of experience: December 29, 2024
Fantastic Service
I contacted Shinz less than 1 week before Christmas after receiving a recommendation from a friend. After sending in my order along with the images I required Becky came back to me to confirm that they will be ready before Christmas.
Absolutely fantastic service and products, highly recommend.
Date of experience: December 24, 2024
Verified
The picture ye get isn’t the best…
The picture ye get isn’t the best quality
Date of experience: December 02, 2024
Reply from Shinz
Hello Jay, do you mean the quality of proof or the pictures on the pads? We cant do anything about the quality of photos you send us, we do advise to send larger than 1MB for the best quality of print. The proof quality bears no impact on the final result so not sure on your point, either way - not a fair review, but sorry you are not pleased.
Verified
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Verified
The shinguards look very good
The shinguards look very good, and a good quality. They are a gift do I can’t really say any more.
One comment is I emailed and tried to get them without a number but they came with the number we had to add at the time of ordering on the website
Date of experience: November 29, 2024
Reply from Shinz
Hello Roger, sorry that we missed this during our busiest time. We will look to send you a goodwill gesture to make up for this, pls email us to remind us! thanks
Verified
Great experience
Great experience. Great customer service. Speedy delivery. Great quality. will definitely use again.
Date of experience: December 03, 2024
Verified
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