Verified
Amazing prompt, and efficient customer service! I was expecting daily replies, or even every other hour. But they would always get back to me as early at 15 to 30min. Very polite and helpful, wou... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
If you are looking for a replacement of the discontinued pcat, this is not it. It differs in appearance (there is a hole in the middle of the head where the pulses come from), and the motor is ABS... See more
Company replied
Verified
No hassles, no stories about this problem and that, no mistakes on the tracking number, and the product arrived properly packaged, on time, with up-dates on status. Plus I needed the fleshlight... See more
Company replied
Verified
I love my Fleshlight it's been a minute sense I had one I forgot how good they felt I'm in love with it all over again I guess you could say lol thank you! I would love to test products out for for yo... See more
Company replied
Company details
- #10 of 24 best companies in Sex Toy Store
- #6 of 18 best companies in Adult Entertainment Store
- #31 of 132 best companies in Health and Beauty Shop
About SheVibe
Written by the company
SheVibe has full time product specialists on staff to answer all of your questions. We will help you make the best decision for your needs!
What makes us different?
- 1 year Hassle Free Guarantee for all defective mechanical items.
- Replacement for missing packages.
- Attentive customer service - even after hours and holidays!
Be sure to sign up for our Power Up Points Program so that you earn while you shop.
Signing up for our Newsletter ensures you are always in the know about the latest deals and promos.
You can always be sure the product you have received is brand new! Since we sell such intimate items, we do not accept returns; this is for the safety and peace of mind of all our customers. However, if your item arrives defective, we will replace it for you!
Contact info
Maple St., 12508, Beacon, United States
- 888-743-8423
- customersupport@shevibe.com
- shevibe.com
4.6
Excellent
428 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
The product was great
The product was great. Great fit, does not feel clunky or too restrictive...barely noticeable
Date of experience: June 30, 2025
Reply from SheVibe
Awesome to hear - have fun!
Verified
Amazing prompt customer service
Amazing prompt, and efficient customer service!
I was expecting daily replies, or even every other hour. But they would always get back to me as early at 15 to 30min.
Very polite and helpful, would definitely recommend them.
Item came in very discreet, just as described, and packaged beautifully for minimal damage.
Date of experience: June 13, 2025
Reply from SheVibe
Thank you for sharing your experience!
Verified
Reply from SheVibe
Have fun!
Verified
NOT THE same as the old pcat.
If you are looking for a replacement of the discontinued pcat, this is not it.
It differs in appearance (there is a hole in the middle of the head where the pulses come from), and the motor is ABSYMALLY WEAKER. Was SO disappointed, as this is the only site I could find it on. Unfortunately they don’t take returns unless I took a video unwrapping??? Now I am out $50 and it is such a weak vibrator it’s useless.
Date of experience: June 18, 2025
Reply from SheVibe
Hello, thank you for taking the time to write. We are happy to replace this item or provide you with a store credit. We just need video proof of the defect (or a detailed description of the problem if a video isn't viable). We encourage you to please consider filing a claim so that we can get you taken care of.
Verified
Fast delivery and good quality
My items arrived in great condition and earlier than expected!
Date of experience: June 16, 2025
Reply from SheVibe
We're so glad to hear it!
Redirected
Buy the Ride On!!!
As a man who has been looking for the right sleeve extender for what seems like forever.. I finally found it. I ordered the Ride On and love it! It’s comfortable, and allows me to still feel everything I’d like to during play with my wife. She loves it too! You’ve made a new customer for life! Try the Ride On if you’re looking for some added girth and length. You (and your partner) won’t be disappointed!
Date of experience: June 06, 2025
Reply from SheVibe
So glad to hear it!
Redirected
Customer service is amazing and the…
Customer service is amazing and the products have always satisfied!
Date of experience: December 01, 2024
Reply from SheVibe
We appreciate you!
Verified
Fleshlight Warmer
No hassles, no stories about this problem and that, no mistakes on the tracking number, and the product arrived properly packaged, on time, with up-dates on status.
Plus I needed the fleshlight warmer before a work trip, so I needed it promptly so I could bash the dickens out of the fleshlight all week.
Now I need a new fleshlight!
Date of experience: June 09, 2025
Reply from SheVibe
We're so glad you had a positive experience!
Verified
Great service and great products.
Prompt and professional service. Quality items. Well-packaged. I am a returning customer, and will be again. Thanks.
Date of experience: June 10, 2025
Reply from SheVibe
We appreciate you!
Verified
Better than I expected!
Given the distance of shipping, I was surprised the package came within the week of ordering! And no issues during shipping either, luckily.
The product itself was well described in the listing, in great condition on arrival, and perfectly fit my expectations and size preferences at an affordable price. So glad I found this shop, I'm definitely returning as a customer.
Date of experience: June 16, 2025
Reply from SheVibe
We're so pleased you found us!
Verified
Discreet & high quality. What else do you really need to know? 🥳
Discreet shipping, excellent selection, high quality, and friendly online help.
Date of experience: June 16, 2025
Reply from SheVibe
Thank you so much for shopping with us!
Verified
Came faster than expected and the shipping was fast too
Fast shipping, great price. The toy itself is extremely high quality.
Date of experience: June 16, 2025
Reply from SheVibe
We're so glad you're pleased!
Verified
I love my Fleshlight it's been a minute…
I love my Fleshlight it's been a minute sense I had one I forgot how good they felt I'm in love with it all over again I guess you could say lol thank you! I would love to test products out for for you guys and give my review you wouldn't even have to pay me I would just love to do it because I think Fleshlights are a awesome product I could help you guys out with my feed back
Date of experience: June 17, 2025
Reply from SheVibe
Yay!
Verified
Reliable seller with great variety
SheVibe has always stood out from the crowd in terms of the quality of the products they sell and the information provided about each toy. The intensity and noise level scores shown for each item helps customers like me who are looking for a more straightforward metric than whatever description has been provided by the manufacturer.
Date of experience: May 19, 2025
Reply from SheVibe
We appreciate you sharing your experience!
Verified
thoughtful and fun site for comfortable exploration
Product descriptions and variety of options made the shopping experience interesting. I was able to make informed choices, esp from a female pleasure-centric perspective. Attitude of light-hearted but serious fun that felt comfortable.
Date of experience: June 09, 2025
Reply from SheVibe
Thank you for sharing!
Verified
Shipping time was fast and product is great
I'm a trans man looking for better bottom growth. I bought a 5"cylinder FTM LApump from another site, but it was way too big and unwieldy. I was quite discouraged. After getting some advice online, I searched for the 3" cylinder LApump and came across this site. The price was reasonable and it came in a reasonable time frame. And it works so much better! I'm very happy with it.
Date of experience: June 06, 2025
Reply from SheVibe
We're so pleased you found something that makes you happy!
Verified
Excellent experience with SheVibe
Excellent experience with SheVibe. Very good prices and offers. Super fast shipping and perfect packaging. Highly recommend.
Date of experience: June 03, 2025
Reply from SheVibe
Thanks so much for sharing!
Redirected
Toy Shopping Made Easy
Quick shipping, safe packaging, & great documentation on the website! Ordering toys with Shevibe has been super easy, I've made several orders and they have all gone wonderfully!
Date of experience: May 03, 2025
Reply from SheVibe
We're so pleased you've had a good experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.