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I have followed up twice regarding the exchange and return label, but I haven't received any response. The deadline for my return is approaching quickly, and I'm unsure what else I can do to get a res... See more
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The brand is getting a real buzz, the pieces are truly amazing and quality is impeccable. I’m super happy with the pieces I got and been using them daily and getting so much compliments. Congrats on t... See more
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I'm really impressed with the jewelry from SHABELLA NYC! The styles are lovely and different from anything else. I've been wearing my pieces daily, and they still look as good as new. No signs of tarn... See more
Company replied
Verified
I bought a ring and earrings from this store, and I couldn’t have asked for a better experience. The staff helped me choose the perfect size, and they were patient throughout the entire process. The r... See more
Company replied
Company details
- #103 of 137 best companies in Jewelry Store
Written by the company
Shabella is the enchanting world of exquisite jewelry based in NYC, founded by two Parsons School of Design graduates and passionate sisters, Patrisha and Isabela. With deep cultural inspirations from their travels, Shabella has evolved from its Latin American roots to embrace the e-commerce frontier. The brand empowers women with bold and confident designs, encouraging them to shine fearlessly in their everyday lives and special occasions.
Contact info
135 Madison av, 06-188, 10016-6712, New York, United States
- contact@shabella.com
- shabella.com
4.1
Great
51 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
Verified
I have followed up twice regarding the…
I have followed up twice regarding the exchange and return label, but I haven't received any response. The deadline for my return is approaching quickly, and I'm unsure what else I can do to get a response from the team.
Date of experience: May 05, 2025
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It is perfectly good for daily and even…
It is perfectly good for daily and even special day. Already purchased over 10pcs of bracelets for gift to my precious people.
Date of experience: April 24, 2025
The brand is getting a real buzz
The brand is getting a real buzz, the pieces are truly amazing and quality is impeccable. I’m super happy with the pieces I got and been using them daily and getting so much compliments. Congrats on the amazing work Shabella!
Date of experience: April 14, 2025
Expired and fake product
I had a bad experience from them. There product is fake and got expired. Beware of them
Date of experience: March 01, 2025
Reply from Shabella
Hi there, thanks for reaching out, and we're so sorry to hear about your experience. This is absolutely not the standard to expect from your Shabella pieces. Please connect with us via email at contact@shabella.com so that we can help with next steps. We hope to get this sorted for you soon.
I was disappointed with my order
The earring was not what i order for, the purchase was annoying and frustrating. I wanted to use it to celebrate my birthday but I was disappointed.
Date of experience: February 20, 2025
Reply from Shabella
We're truly sorry to hear that your experience didn’t meet expectations. We’d love to make things right and resolve this for you. However, we couldn’t find your order in our system. Could you please reach out to our support team at contact@shabella.com with your order details? We’re happy to assist and ensure you receive the product you expected.
Looking forward to helping you!
The Shabella Team
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Verified
Reply from Shabella
We love hearing this! 💫 We do our best to ensure fast and reliable shipping so you can enjoy your jewelry as soon as possible. Thank you for your support, and we hope to see you again soon!
Verified
Tennis Bracelet
The bracelet we received was immaculately made and very shiny under the lights. Delivery was on time. A value for money purchase!
Date of experience: January 06, 2025
Reply from Shabella
Thank you for your wonderful review! 💕 At Shabella NYC, we take great pride in crafting high-quality, timeless jewelry, and we’re so happy you can see and feel the difference. Enjoy your pieces, and we can’t wait to have you back!
Verified
Perfect birthday gift
The earrings were exactly as described, and the purchase was a breeze. Fast delivery, and I loved that a signature was required upon arrival for added security. They made the perfect birthday gift for my wife, especially since they feature her birthstone
Date of experience: February 06, 2025
Reply from Shabella
Thank you for your thoughtful review. We’re so glad to hear that the earrings were exactly as described and that your shopping experience was smooth. Ensuring fast and secure delivery is important to us, so we’re happy you appreciated the signature requirement. It’s wonderful to know they made the perfect birthday gift, especially with the meaningful touch of her birthstone. We truly appreciate your support and look forward to serving you again.
Verified
Perfect jewelry for style and comfort
SHABELLA NYC has the best bold, eye-catching pieces! I got a beautiful necklace that works for both casual and dressy looks. Plus, no irritation on my sensitive skin—super comfortable to wear every day. Stunning and gentle on the skin.
Date of experience: February 06, 2025
Reply from Shabella
Thank you for your wonderful feedback! We're delighted that you love your bold SHABELLA NYC necklace, perfect for both casual and dressy occasions. It's great to hear that our nickel-free, high-quality materials ensure comfort for sensitive skin. We appreciate your support and look forward to serving you again. 💙
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Verified
Excellent quality
I'm really impressed with the jewelry from SHABELLA NYC! The styles are lovely and different from anything else. I've been wearing my pieces daily, and they still look as good as new. No signs of tarnishing or irritation—just perfect quality
Date of experience: February 05, 2025
Reply from Shabella
Thank you for your wonderful feedback! We're delighted that our unique SHABELLA NYC designs have become part of your daily wear without causing irritation or showing signs of tarnish. Our commitment to quality ensures that our pieces are both stylish and durable. We appreciate your support and look forward to serving you again.
Verified
My favorite daily accessory
I've been wearing my Shabella jewelry every day and it's held up perfectly. No skin irritation, no ugly marks - just gorgeous, stylish pieces that I love!
Date of experience: February 05, 2025
Reply from Shabella
Thank you for your wonderful feedback! We're thrilled to hear that your Shabella NYC jewelry has become your favorite daily accessory, maintaining its beauty without causing any skin irritation. Our commitment to high-quality, stylish designs ensures our pieces are both gorgeous and comfortable for everyday wear. We appreciate your support and look forward to providing you with more pieces you'll love.
Verified
Wow, my order arrived so fast
I'm seriously impressed, i ordered something online and it showed up at my door in just a few days. I wasn't expecting it to arrive so quickly. And the best part? The packaging was gorgeous. It looked like a gift. I'm definitely ordering from them again.
Date of experience: February 04, 2025
Reply from Shabella
Thank you for your wonderful feedback! We're thrilled to hear that your order arrived promptly and that you appreciated the beautiful packaging. At Shabella NYC, we strive to provide fast shipping and elegant presentation to enhance your shopping experience. We look forward to serving you again soon.
Verified
No more skin problems
I have very sensitive skin, so I'm careful with jewelry. But I found a great brand! I don't get any skin irritation, itching, or discoloration. It's hard to find nice jewelry that's safe for sensitive skin, but this brand is perfect!
Date of experience: February 04, 2025
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Verified
Quick Delivery & Safe for Daily Wear
I ordered a bracelet from shabella and was shocked at how fast it shipped! It arrived in perfect condition, and I’ve been wearing it every day with no issues. No tarnishing, no skin reactions—just a beautiful, well-made piece!
Date of experience: February 03, 2025
Verified
Lightweight & Comfortable for Sensitive Skin
I usually can’t wear earrings for long because my ears get red and itchy, but with Shabella, I forgot I even had them on! They are lightweight, hypoallergenic, and don’t bother my skin at all. I’m so happy I found this brand!
Date of experience: February 03, 2025
Verified
Stunning pieces and exceptional service
I bought a ring and earrings from this store, and I couldn’t have asked for a better experience. The staff helped me choose the perfect size, and they were patient throughout the entire process. The ring itself is beyond gorgeous. I appreciate the attention to detail, and the whole process was smooth from start to finish. Highly recommend!
Date of experience: January 31, 2025
Reply from Shabella
Thank You for your reviewThank you so much for your kind words! We’re thrilled to hear that you had such a great experience and that you love your ring and earrings. Our team always strives to provide personalized and patient service, so it means a lot to know that it made a difference for you. Enjoy your beautiful pieces, and we truly appreciate your recommendation!
Verified
I gave my sister a beautiful necklace…
I gave my sister a beautiful necklace and she loves it! We both have sensitive skin, but it doesn't cause any irritation. The necklace is really good quality - it doesn't leave green marks on the skin. It came quickly and the packaging was nice.
Date of experience: January 21, 2025
Reply from Shabella
Thank you so much for your wonderful feedback! We’re so happy to hear that your sister loves her necklace and that it’s comfortable for both of you. We take great pride in offering high-quality, skin-friendly jewelry, so it’s great to know it met your expectations. We also appreciate your kind words about the packaging and shipping. Enjoy your beautiful pieces, and thanks again for your support
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Verified
The quality of the ring was terrible
The quality of the ring was terrible. I had high expectation because a someone told me that their quality was top notch but when I received the ring, it wasn’t all the way even. I can literally see that the stone size or the ring frame is not even. I was too busy to make complaint or to exchange my item and I will never order anything from this place.
Date of experience: January 17, 2025
Reply from Shabella
Hi Angela,
Thank you for your feedback, and we're truly sorry to hear about your experience. We take quality very seriously, and this particular ring has consistently met our high standards. We haven’t had any issues with it before, but we completely understand your frustration.
We’ve already sent you an email to address this situation and offer a solution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help and ensure you’re satisfied.
Thank you again for bringing this to our attention.
Best regards,
Shabella NYC
DO NOT BUY IF YOU ARE ALLERGIC
I purchased two Trio Layered rings from Shabella on 12/3/2023 because they advertised that their products are hypoallergenic and nickel free. After wearing the ring for two days, my finger started turning blue. I got another one to give it to my mother originally but I can’t do that anymore. They are false advertising products and charging customers excessive prices compared to what they’re actually selling. I requested a refund and I’m waiting for their response.
Date of experience: December 03, 2024
Reply from Shabella
Hello You Jin,
Thank you for reaching out to us. We understand your frustration and would like to clarify the details of your purchase.
The ring you ordered is not gold vermeil. Our collections that feature Sterling Silver and Vermeil are the VENUS COLLECTION and HOLIDAY COLLECTION. You have bought from the TIMELESS COLLECTION, which are gold plated and a more affordable line of ours. If you check the "METAL" options for the ring, you’ll see it was listed as 18K Yellow Gold Plated, which is a different material from vermeil.
We do offer vermeil rings in other collections. That said, even our gold-plated rings are designed to resist discoloration and will not cause your finger to turn green unless exposed to chemicals. Over the years, we’ve rigorously tested our products, even in swimming pools, and have never encountered such issues.
However, as it seems like you didn't read the information/materials of the ring you purchased, we would like to send you a return label. Once we receive the product, we will issue you a full refund.
Please let us know how you would like to proceed.
Wishing you a Merry Christmas and a Happy New Year!
Best regards,
Verified
It’s very closed to real Dimond…
It’s very closed to real Dimond necklaces look, I didn’t have to spend several thousand to have this tennis necklace made me happy. I wish this was on sales price will be great.
Date of experience: December 04, 2024
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