Verified
The process was clear, straightforward and easy. Early in the process, so have not experienced consultation and payment as of yet. I suspect it will be very similar.
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See what reviewers are saying
Verified
The support team merged my accounts as I requested. This did require several email requests, however, I understand as it is a matter of identity. I truly believe they wanted to confirm my identity whi... See more
Company replied
Verified
Many various topics to discuss and give feedback on, while earning great honorariums. Sermo offers both phone and online moderator assisted surveys and they really value your opinion. HIGHLY RECOMME... See more
Company replied
Verified
I was doing a Sermo study & was almost finished responding to the questions when I was automatically logged out. Sermo support reviewed my claim & gave me full credit for doin the study.
Company replied
Company details
- #49 of 83 best companies in Association or Organization
- #9 of 16 best companies in Career Guidance Service
- #5 of 12 best companies in Cashback Provider
- #11 of 15 best companies in Learning Center
- #92 of 315 best companies in Software Company
- #1 of 11 best companies in Web Collaboration Platform
About Sermo
Written by the company
The #1 Medical Community for Healthcare Professionals
Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:- Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
- Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
- Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
- Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.
With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.
Sign up for free and start exploring at sermo.com. 💼💡
Contact info
8 Crosby St FL 2, 10013, New York, United States
- support@sermo.com
- sermo.com
4.6
Excellent
793 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
Subscription
The process was clear, straightforward and easy. Early in the process, so have not experienced consultation and payment as of yet. I suspect it will be very similar.
Date of experience: July 02, 2025
Verified
Reply from Sermo
Thank you for being a part of Sermo! We're delighted to hear the platform has been helpful and truly appreciate your feedback.
Verified
Quick resolution of my problem.
Date of experience: July 02, 2025
Reply from Sermo
A quick resolution is what we’re all about! It’s great to know we could help solve your problem efficiently—that’s always our goal. If there’s anything else you need, don’t hesitate to reach out!
Verified
Reply from Sermo
We’re so glad to hear the support you received was both quick and effective! It’s exactly the kind of experience we strive to provide for all our users. Thanks for letting us know—we’re here anytime you need us!
Verified
Great customer service!
Date of experience: July 02, 2025
Reply from Sermo
We're delighted to hear you had such a great experience with our customer service team. Your support means a lot to us!
Verified
Reply from Sermo
We’re all about making sure Sermo is a place where you feel supported and get the help you need. Hearing that you found us professional and helpful makes our day! If there’s anything else we can do to make your experience even better, just let us know—we’re here for you!
Verified
This is really incredible,kudos to them
Date of experience: June 27, 2025
Reply from Sermo
We're thrilled to hear that you had such a positive experience. Your support means the world to us, and it motivates our team to keep delivering the best for our community. Kudos right back to you for taking the time to share your thoughts—we truly appreciate it!
Verified
Easy referral and signup
Easy referral and signup. And very quick to respond customer service!
Date of experience: June 21, 2025
Reply from Sermo
We’re thrilled to hear that you found the referral and signup process simple and that our member solutions team delivered prompt, reliable support. Our goal is to provide a seamless experience and responsive assistance every step of the way. If there’s anything else you need, don’t hesitate to reach out—we’re always here for you!
Verified
Customer service is very responsive and…
Customer service is very responsive and fair.
Date of experience: June 26, 2025
Reply from Sermo
We’re delighted to hear that our member solutions team provided responsive and fair support. Delivering prompt assistance with a focus on fairness is at the heart of what we do. If there’s anything more we can help you with, please don’t hesitate to contact us.
Verified
Great and fast response time
Date of experience: June 26, 2025
Reply from Sermo
We’re pleased to hear you had a great experience with our response time. Providing quick and efficient service is always our priority. If you need any further assistance, don’t hesitate to reach out.
Account locked
Account locked
Your account has been locked for security reasons. To unlock it, please
Date of experience: June 26, 2025
Reply from Sermo
At Sermo, we take the integrity of our platform and community very seriously. To maintain a safe and authentic space for all members, we have systems in place to identify and address any misuse.
While we understand this may be frustrating, our measures are designed to protect the interests of the entire community. If you believe there has been an error or would like to discuss this further, we encourage you to contact us directly at support@sermo.com. We’re happy to provide additional clarity.
Verified
Problems resolved well
Every time I have had a problem, it is handled professionally and in a timely manner. They are very helpful.
Date of experience: June 25, 2025
Reply from Sermo
We're delighted to hear that our team has been able to assist you professionally and promptly whenever needed. Providing helpful and reliable support is what we strive for, and it means the world to know we’ve met your expectations. We’re always here for you!
Not as advertised
Not as advertised. Most of the surveys reject you during the screening questions. Only a few surveys accept and the money you earn is minimal over a period of time.
Date of experience: June 24, 2025
Reply from Sermo
We understand how frustrating it can be to be screened out of surveys. Screener questions are set by our clients, like pharmaceutical companies, to ensure the study reaches the right participants. They aren't reflective of your expertise, but rather the specific needs of the study. We recommend keeping your profile updated, as this can help match you with surveys better suited to your specialty and location. We’re always working to improve the experience for our valued community, including expanding opportunities and finding ways to make participation more rewarding. We appreciate your feedback!
Verified
Experience review
Simple to understand instructions on page. And informative
Date of experience: June 23, 2025
Reply from Sermo
We are pleased to hear that you found the instructions clear and informative. Providing clarity and valuable information is one of our top priorities.
My account was locked without reason
Date of experience: June 17, 2025
Reply from Sermo
We understand your concern and want to help! Re-verification is part of Sermo’s commitment to maintaining a secure and trusted platform for all members. This process protects your account, ensures data accuracy, and helps us comply with important data protection regulations. We did contact you on June 17 with re-verification instructions, and a new reminder has been sent to your email. Please check it out and follow the steps to complete the process.
Verified
Reply from Sermo
We’re so glad you’re enjoying the surveys and had a great experience with our support team. Hearing that you think we’re excellent overall? That makes our day! Anything else you need, we’re just a message away!
Verified
Reply from Sermo
Welcome to Sermo! We're so excited to have you here. Starting out is just the beginning, and there's so much for you to explore. Whether you're connecting with fellow healthcare professionals, sharing insights, or just enjoying the community, we're here to support you every step of the way. Jump in, make yourself at home, and feel free to reach out if you need anything—we're cheering you on!
Verified
Easy, growing utility
Clear, intuitive navigation, Expanding resources.
Date of experience: June 10, 2025
Reply from Sermo
It’s fantastic to hear that the ease of finding your way around and the growing selection of resources stood out to you. We’re always working to create a platform that’s as user-friendly as it is valuable, and it’s exciting to know that these efforts are making a difference. There’s even more to come, so stay tuned!
Verified
Reply from Sermo
It’s always great to know that our efforts to deliver a smooth and efficient experience are being appreciated. Our goal is to maintain this level of professionalism in every interaction. We’re excited to have you as part of our community and can’t wait to see you back for more!
Verified
I enjoy interacting with peers
I enjoy interacting with peers , like challenges . I like making money on surveys
Date of experience: June 13, 2025
Reply from Sermo
We're delighted to hear you're enjoying connecting with peers, tackling challenges, and earning through surveys. It’s members like you who make the Sermo community so vibrant!
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