Serene Western Reviews 84

This company is more than helpful, their products are great quality wise, and they are very responsive to questions. Overall my experience was more than great and I will be ordering from them again.

Date of experience: July 03, 2025

So far their customer service has been great. Quick response time and willing to help

Date of experience: June 30, 2025

Their customer service is wonderful. If there is a problem, they sort it out as soon as possible. Also, all of my rings are exactly as I ordered.They sparkle, and the gems really stand out. I wear my rings all of the time, never take them off, unless they need cleaning. They also have a great deal of bling, which is what I look for in my jewelry. My business will be staying here, for a long time. I will not hesitate to recommended them to all of my friends. Thanks so much.

Date of experience: June 30, 2025

I immediately noticed when the stone was missing and contacted you. Your response and manner of taking care of the issue is very good.

Date of experience: June 23, 2025

When I received the ring it was beautiful !
6 months later the turquoise color has come off.
The company agrees that they will make the situation right by replacing/fixing the ring !
I can't wait to have it back in its original condition !

Date of experience: June 26, 2025

I seen the website through all my social media’s and knew I had to get some I ordered 2 rings and they came so quick and I absolutely adore them wear them daily so comfy !!

Date of experience: June 25, 2025

Quick responses & willingness to help with situations.

Date of experience: June 23, 2025

Serene Western is one of the best out there! They have an amazing selection and wonderful staff. They are quick to answer any questions or concerns you have. I would choose Serene Western for jewelry for the rest of my life!

Date of experience: June 17, 2025

Serene Western not only creates stunning, high-quality jewelry, but their customer service is just as impressive. Every question I had was met with thoughtful and timely responses. I felt genuinely valued as a customer and can’t wait to add more of their beautiful pieces to my collection.

Date of experience: June 10, 2025

The company is going to replace my ring, and I am so happy. The quality of the ring is excellent. I got a lot of compliments on my ring.

Date of experience: June 12, 2025

The rings are beautiful. All the jewelry is truly one of a kind. We will definitely be purchasing again!

Date of experience: December 23, 2024

My order was received in a timely manner and was prettier than the picture. So very pleased!!!

Date of experience: June 02, 2025

The jewelry i received was beautiful! I love all things turquoise and was so happy to wear the ring. Unfortunately I had issues a couple months after I received it and they responded and were very kind in offering to help with repairs.

Date of experience: October 29, 2024

Serene Western Jewelry exceeded every expectation. From the craftsmanship to the customer service, everything was simply flawless. My upgraded wedding ring is not only stunning—it’s deeply meaningful. The detail, sparkle, and quality are unmatched, and I find myself staring at it every chance I get. It feels like the perfect reflection of our journey and the love we’ve built.

Thank you to the team at Serene Western Jewelry for making this experience so special. I couldn’t be happier. Highly recommend for anyone looking for timeless beauty with a touch of Western charm!

Date of experience: March 06, 2025

The tracking process is well thought and mindful of my hopeful delivery timing. Promptly received ans nicely packaged with care. I gift I received is exquisite! Thank you, I will be purchasing in the very near future for my family. ~ Diana Simmons

Date of experience: June 09, 2025

Beautiful made ring, made me the high quality sterling silver. It’s so pretty and I wear it all the time, never taking it off.
It’s a boho style ring. I love anything boho.

Date of experience: June 06, 2025

I just love the design and torques, my husband surprised me but got the wrong size, but they are sending me the right size, can’t wait to wear them! Thank you!

Date of experience: May 11, 2025

After wearing this ring approximately 30 times, two stones have fallen out and my remedy is to receive 40% discount on another order? Not good customer service.

Date of experience: June 03, 2025

It took quit some time for me to get the replacement ring for the ring that lost the stone in it. I think things could have been faster but it dragged out for a few months.

Date of experience: May 31, 2025

This company is scammy.
Shipping is horrible, customer service is horrible, the ring quality is horrible.
Packaging is cheap.
You’re better off going through amazon!!!

Date of experience: May 08, 2025