Verified
Amazing customer service! Had a power surge issue (lightning). Used the chat option online and got an immediate response to help me troubleshoot. Replacement part was sent at no charge and free shippi... See more
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Verified
I ordered two 9000 BTU Mini Split Air Conditioner - Heat Pump - SENA/09HF 16 Ft. The heat pumps delivered to me in time, but only one 16 Ft installation kit in the package. I contacted the Customer c... See more
Verified
Products are amazing and the product support is outstanding. Worked with a few technicians in tech support and they walked me thru some thermostat problems, replaced faulty equipment problems and sy... See more
Verified
Senville has fantastic customer service and support. You always get a real live person, and so far, they have efficiently and pleasantly resolved my issues. If I could give them 12 stars, I would have... See more
Company details
- #4 of 8 best companies in Air Conditioning Store
- #3 of 8 best companies in Air Conditioning System Supplier
- #9 of 18 best companies in Appliance Store
- #2 of 6 best companies in Heating Equipment Supplier
- #12 of 43 best companies in Home Improvement Store
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
6K reviews
Replied to 34% of negative reviews
Typically replies within 1 month
Verified
Verified
Great pricing at half of the hug brands…
Great pricing at half of the huge brands and is made by midea wich us who makes carrier and Bryant and there own brand of midea mini splits. Cools well and does what it's supposed to do.
Date of experience: June 19, 2025
Verified
Solid performance!
First purchase from Senville and I'll be back! Equipment was manufactured with excellence and quality assurance. Recently installed prior to heat wave with 110+ heat index and the units worked beautifully.
Date of experience: June 20, 2025
Verified
The mini split arrived earlier than it…
The mini split arrived earlier than it was scheduled for which I am extremely grateful. The packaging was in excellent condition with all parts. Customer service was amazing when I had a need and called.
Date of experience: June 20, 2025
Verified
the unit seems to perform well
the unit seems to perform well, customer svc is very good, time will tell thanks
Date of experience: July 04, 2025
Verified
Amazing customer service
Amazing customer service! Had a power surge issue (lightning). Used the chat option online and got an immediate response to help me troubleshoot. Replacement part was sent at no charge and free shipping. Unit working flawlessly. One of the best customer service experiences I have ever had.
Date of experience: June 20, 2025
Verified
Yet to receive all parrs
Date of experience: June 20, 2025
Verified
Great unt
Good quality. Rugged construction. Install was easy and the unit performs very well.
Super quiet.
Date of experience: June 20, 2025
Verified
Terrible customer service
Terrible customer service. Senville shipped a ducted mini split with missing parts to connect the thermostat wire. I've called them five times and keep getting a run-around from different people telling me different things. Stay far away from this company.
Date of experience: June 20, 2025
Verified
Verified
My fault
My new mini split was delivered to me with a non functioning compressor. The unit was not installed by a CERTIFIED installer because there are no Certified INSTALLERS within 100km of me. Too bad for me.
Date of experience: June 18, 2025
Verified
Very easy to order and a good price
Date of experience: June 20, 2025
Verified
I have been purchasing these units for…
I have been purchasing these units for the past 5 years every unit bought I have not had any problems. I would highly recommend them. Also the customer service specially Tech support always have been able to help me.
Date of experience: June 19, 2025
Verified
Senville has fantastic customer service…
Senville has fantastic customer service and support. You always get a real live person, and so far, they have efficiently and pleasantly resolved my issues. If I could give them 12 stars, I would have!
Date of experience: June 19, 2025
Verified
they were able to diagnose my problem…
they were able to diagnose my problem over the phone and shipped the replacement part promptly
Date of experience: June 18, 2025
Verified
Good shipping and good info.
Date of experience: June 19, 2025
Verified
Called them up and had to order extra…
Called them up and had to order extra line and they where very helpful..
Date of experience: June 19, 2025
Verified
We had to switch 2 plugs from the old…
We had to switch 2 plugs from the old panel to the new panel.Because they did not match so the item was okay , but not plug and play
Date of experience: July 02, 2025
Verified
I ordered two 9000 BTU Mini Split Air…
I ordered two 9000 BTU Mini Split Air Conditioner - Heat Pump - SENA/09HF 16 Ft. The heat pumps delivered to me in time, but only one 16 Ft installation kit in the package. I contacted the Customer care team, the Customer care team was very nice and sent me the missing the 16 Ft installation kit in time. So I installed them with the original plan and no any delay. Thanks Senville Customer Care Team!
Date of experience: June 16, 2025
Verified
What an amazing experience it was fast…
What an amazing experience it was fast and hassle free ! I love my mini split I couldn’t be any happier it works so great
Date of experience: June 17, 2025
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