Verified
Migrated from GetResponse to avoid monthly fees. SendMails’ tutorials helped me set up SMTP with SES, and deliverability is great. Frustrations: No built-in spam testing, and the WYSIWYG editor lags w... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
It’s not perfect, but it’s reliable. I use it for my small e-commerce store’s abandoned cart emails. Pros: Cheap to run with Amazon SES, and the analytics show opens/clicks clearly. Cons: The CSV impo... See more
Company replied
Verified
As a non-profit, we need cost-effective solutions, and SenMails.io has been perfect for us. The platform is affordable, yet it doesn't skimp on features. We've been able to run successful campaign wit... See more
Company replied
Verified
SendMails has a lot of good features to talk about. It has an easy to use interface. The inbuilt email designer allows even non-designers to click and add blocks of various kinds to create attractive... See more
Company details
- #14 of 30 best companies in Email Service Provider
- #63 of 315 best companies in Software Company
Written by the company
All-in-one platform to send emails, manage contacts, capture leads and automate your marketing. Engage your customers at every stage of their lifecycle with data-driven email marketing and trigger-based powerful marketing automation.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- 08787288588
- support@sendmails.io
- sendmails.io
4.7
Excellent
146 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
Complete service failure - All emails go to SPAM - $399 wasted
I purchased SendMails.io LTD for $399 by the end of May 2025 for 100K subscribers, expecting professional email marketing service.
ISSUES EXPERIENCED:
- ALL emails from SendMails.io go directly to SPAM (June 17-19, 2025)
- Not just my main domain - EVERY domain using SendMails.io affected
- Service worked for sending 2 emails after technical fixes, then failed again
- 100% deliverability failure - emails never reach inbox but go directly to spam folder
BUSINESS IMPACT:
- 20,000 subscribers unreachable
- Complete email marketing breakdown
- Forced to abandon platform and return to previous provider that I use successfully with Amazon SES since 5 years
- Significant revenue loss from non-functional campaigns
CUSTOMER SERVICE FAILURE:
- Refused refund despite total service breakdown
- No permanent solution for systematic SPAM issues
- Unprofessional and very slow response to legitimate complaints about broken service
- Only response from customer service is "We are here to help" as an excuse to reject refund claim for non functioning service.
This is not a minor issue - it's complete service failure. When ALL emails go to SPAM, the service is worthless. Losing $399 for a completely non-functional product.
UPDATE: Still waiting for reasonable response from support team. Their only response so far is "As there have been no further updates or queries, we’ll be closing this ticket for now." Clearly a dishonest company.
The proof that they are dishonest is that most of their reviews are fake. If you look closely, you'll noticed that some reviews are duplicated with different names. And you'll also notice that most of them have quite the same length (2 or 3 lines max) which is a very bad sign. I recommand Trustpilot to monitor this account closely.
Date of experience: June 28, 2025
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Fraudulant
Fraudulant, promises refund as their platform do not work correctly, been over 1 month, no refund ust lies and excuses!
AVOID this service!!!
Date of experience: May 12, 2025
Their knowledge base articles are
Their knowledge base articles are concise and helpful; I rarely have to wait for support because I can find answers on my own.”
Date of experience: May 21, 2025
The lifetime pricing deal was a huge
The lifetime pricing deal was a huge win I haven’t paid any monthly fees, yet features keep rolling out like clockwork.”
Date of experience: May 29, 2025
I was worried about deliverability
I was worried about deliverability, but once I followed their DKIM/SPF setup guide, my emails consistently land in inboxes.”
Date of experience: May 29, 2025
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Creating a segmented campaign based on
Creating a segmented campaign based on engagement took just a couple of clicks, and I saw better click-through rates as a result.”
Date of experience: May 27, 2025
Their usage-based pricing is perfect
Their usage-based pricing is perfect for my irregular mailouts some months I barely send anything, and I don’t get charged heavily.”
Date of experience: May 27, 2025
Their usage-based pricing is perfect
Their usage-based pricing is perfect for my irregular mailouts some months I barely send anything, and I don’t get charged heavily.”
Date of experience: May 26, 2025
Tweak a template’s colors and fonts in
Tweak a template’s colors and fonts in seconds, and it always looks clean and professional on both desktop and mobile.”
Date of experience: May 14, 2025
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Automated A/B testing let me quickly
Automated A/B testing let me quickly find the best subject line and boosted my open rate with virtually no extra work.”
Date of experience: May 21, 2025
Their built-in email verification
Their built-in email verification trimmed out bad addresses before I hit send, saving me from high bounce rates.”
Date of experience: May 25, 2025
The analytics dashboard is simple yet
The analytics dashboard is simple yet powerful, so I can see opens and clicks at a glance without digging through confusing charts.”
Date of experience: June 01, 2025
Sending to different time zones
Sending to different time zones works flawlessly; my messages arrive exactly when I schedule them, even for international contacts.
Date of experience: January 01, 2025
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Their drag-and-drop builder helped me
Their drag-and-drop builder helped me put together a polished email in minutes without any guessing or frustration.
Date of experience: May 18, 2025
Migrating from my old platform was
Migrating from my old platform was surprisingly easy importing contacts and custom fields took less than a day, and I was up and running immediately.
Date of experience: May 11, 2025
The visual workflow builder makes
The visual workflow builder makes automations clear; I connected triggers and actions without needing any tutorials.
Date of experience: March 11, 2025
Buying the lifetime deal was a
Buying the lifetime deal was a no-brainer regular feature updates keep rolling out, and I don’t worry about monthly fees.
Date of experience: October 11, 2024
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I noticed a typo after scheduling an
I noticed a typo after scheduling an email and support fixed it overnight, even though I reached out after hours amazing service.
Date of experience: February 04, 2025
The segmentation guide in their
The segmentation guide in their knowledge base answered all my questions, and targeted campaigns have significantly improved my engagement.
Date of experience: May 19, 2025
Scheduling emails for different time
Scheduling emails for different time zones is super easy everything went out exactly when I wanted, even across multiple regions.
Date of experience: May 20, 2025
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