Scubapro Reviews 25

From my experience as an advanced diver with the Hydros Pro BCD, Framless Gorilla Mask, Seawing Nova Fins and regulator, it is better than everything else I have used. I have had the XDeep BCD, Mares fins and mask and an APEX regulator. Scubapro works great with very high quality. I use a Garmin MK3I and have never used their computers so I can't speak to the electronics. I did buy the red and black boat jacket and returned it because the quality was poor. It was some kind of fake leather/pleather. But where it counts, Regulators, Mask, FIns and BCD, they are by far the best. It looks great as well. I have 2 BARE and 2 Scubapro wetsuits and they both are good. I dive Southern Cal, tropical and Alaska so all has been tested in extreme.

Date of experience: March 24, 2025

Bought this thinking it would be amazing, top of the line. Boy was I mistaken. Looses air integration underwater, alarms are so quiet you can’t hear them, if the battery dies you have to send it in to have it reset. So many problems. Hard to see. I am going to sell mine as I had to go buy a better dive computer. I would avoid this HUd at all costs. Total waste of money.

Date of experience: April 22, 2024

Scubapro definitely has the worse costumer relationship and support.
I am living in turkey and 2 years ago I asked scubapro themselves to recommend someone, they did, the guy didn't even know if he had to put lubricant to my regulator or not, even though he was freshly out of the scubapro classroom. I also contact Emre, the king of scubapro in turkey and he is 100% unresponsive.
I complaint to scubapro international and they play the martyr game and sorta made me feel bad for complaining.
2024, I contact scubapro in turkey and they still have the same idiot who did terrible service. I wrote scubapro international and they recommended me to send my gear to france.
I have 2 sets of the top line, mk20 and mk25 with top 2nd. Stages as well. Just to send them back and forth will cost me 400 euros, on top of that the cost for servicing plus kits was quoted for 410 euros, with 810 euros I can purchase top of the line from another brand and have peace of mind.
Scubapro definitely not a good company to buy product unless you live in the US or Germany or France where you can have proper service, but in turkey, any other middle eastern country or southeast Asia, I wouldn't recommend it at all.

I want and demand scubapro to respond for this, specially because is not a new case and they should keep up monitoring their authorized service centers for good compliance

Date of experience: January 30, 2024

I purchased a Scuba Pro Gallileo computer from a Scuba Pro authorised retailer Pro Dive , in Hong Kong whilst on a visit , two weeks ago.
First time I went to put it on the wrist strap disintegrated in to about 6 bits. Simply fell apart.
Scuba Pro aquired Uwatec a Swiss company that made the Alladin Pro , one of the original , toughest , break proof , and most reliable dive computer's ever made.
I purcahsed the Gallileo unit as an extreemly expereince dive master ( I have a couple of thousand dives myself) I was diving with on a charter in the Banda Sea swore by the Gallileo and as my experience was great with the Alladin that I was still using ( which Scuba Pro do a useless job servicing these days as its to old) I brought one .
My fault for not doing enough research, which I have now done . Potential customers should be aware that the Gallielo is not made in Switzerland anymore. No it's Indonesian these days. Straight off thats a potential problem. I used to be a manufacturer in China , 5 factories with over 10,000 staff, so yeah QC can be an issue, and we were not making equiment that your customers life depends on.
Turns out that the strap, presumably Indonesian made , is a well known problem to Scuba Pro .
One reviewer writing that he had replace the strap 5 times on his unit.
Great surprise to be told today that Scuba Pro are not honourung the warranty , and the unit sold by their "authorised" retailer is 8 years old .
Any way no way anyone should be buying Scuba Pro equipment if you ask me . Particularly if you are betting you life on it.
Great shame that they have taken a wonderful piece of kit like the Uwatec Alladin , dumbed it down, made it in Asia and wrecked the reputation of the brand.
Typical big brand corporates.

Date of experience: January 24, 2024

Not only new BCD broke, but they didn't accept the warranty and barely even replying on emails. Disgrace of a bad quality and pricey company. I will avoid buying any products in the future, and would warn you to do the same.

Date of experience: August 18, 2023

Scubapro is a terrible company to deal with! There customer service is hostile and unresponsive.
My husband purchased a $200. Wetsuit for me based on their size chart. I didn’t try it on til spring, which was when I first attempted to wear it at our local lake. The xs size was so small that I was unable to pull it onto my legs.
Even though the suit had its tags, never worn, and the color and style continues to be sold, Scubapro was unwilling to exchange the suit for a different size. Please be aware of their anti-customer practices and don’t purchase anything from this company!
The Drews
Massachusetts 2022

Date of experience: December 14, 2022

For the price,I can say that the dive watches were okay as they've exceeded my expectations.

Date of experience: September 09, 2022

I'm an instructor and the brand of equipment I favor is ScubaPro for it's excellent manufacture .... design... easy access to repairs if needed. And the fact that many dive shops in Canada and the USA carry this line ..
I'd give it 10 stars if I could.. 😊😊

Date of experience: March 15, 2021

Their dive watchs are not made to last. Mine failed after minimal use and being treated well! would never buy from them again

Date of experience: February 14, 2020

Gimmicky, overpriced recreational diving gear with an emphasis on glitzy regulators that are an absolute nightmare to service. Pair that with indifferent support from the parent company, (Johnson Wax) and you have a complete waste of your hard-earned cash. There are far better equipment options out there if you intend to become a serious diver. And no, their so-called X Tek “technical diving” line of gear is not embraced by the technical diving community. Do your homework and don’t believe the hype from the instructor-salesman at the dive shop.

Date of experience: December 31, 2019

Nova Scotia Semi Dry is the worst quality semi-dry I have ever had. The neck seal tore the first time I tried it on and Scuba Pro insisted it was my fault. Every time I pulled it over my head it caused another tear. My husband has the same suit and had the same problems. Initially the seals were good enough to stop water entering but After a year and a half the seams started separating and the leaks are so big that the water is shushing in and out so fast that it is not getting time to heat up, the middle membrane has separated and the suit is held by the outer and inner layers which are very weak and porous. It is worse than a wetsuit because its not holding the water.
Its such a pity that you are going down the route of poor quality in your products.

Date of experience: November 20, 2019

Gear is overpriced, you pay for the name representing the quality of years past. A real PITA while traveling because nothing is easily interchangeable with other industry standards because of proprietary doodads and connections.

Date of experience: July 08, 2019

I have used Scubapro Uwatec dive computers, currently a Galileo, since I started diving, nearly 1000 dives ago. One of my main reasons for the choice was the SmartTRAK software that allowed me to transfer and analyse details of my dives onto my PC,
I had to buy a new PC, which came with Windows 10 and a total inability to allow any future dive transfers
Various blogs and groups have described the problem and the lack of any support from Uwatec other than some empty promises that a solution is coming. I have emailed Uwatec but have not received even the elementary courtesy of an acknowledgement. My local dive shop has fared no better.
OK, Scubapro, I get the message. You no longer even attempt customer service. Come new dive computer time I shall be heading for Suunto.

Date of experience: June 06, 2019

I'm disappointed about the frameless mask that exploded in my face last weekend still haven't heard back from scubapro talking to a lawyer now about filing a lawsuit watch out with frameless mask that's all I'm saying scubapro sucks they don't answer the phone nobody calls you I'm very disappointed after spending more than $50,000 in equipment I'm going to have to change brands you would think they treat me better be more on top of their game other than a phone call that I received basically trying to blame me for it asking me whether I dropped it or drop the tank on it or was it cracked that's all they cared about clearing their name I take great care of my equipment and I know what I do it was not cracked or compromise when I went in the water with proper form it just exploded in my face

Date of experience: October 26, 2018

Really bad customer service. Decent products as long as they work but as soon as they do not prepare for a really bad time. I have had three chromis computers. One broke while I was flying I read somewhere that changing the settings while flying could cause an error. I changed the time to my local time. The other two broke while wearing them as a watch around my office. Both within one week of receiving them. Really big hassle to get good customer service when you have to ship it in and pick it up from a dealer. Most dealers are not open outside of regular 9-5 hours so if you work plan on taking time off to pick it up/drop it off or give up one of your weekend days. Don't try calling in because the techs won't give you any info about the error apparently they cannot tell by the error number the computer gives. My tech told me he "is not God". He was a nice guy(not really). I also had to pay for shipping the first time I sent it in. I could go on.

Date of experience: May 07, 2018

I have been diving with Scuba Pro equipment for 15 years and have not had any problems. The company has been very quick in changing the battery on my computer.

Date of experience: May 27, 2016