Charles Schwab Reviews 607

TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

I was trying to login today, the app would not let me login to my account, but diverted me to a medical alert option, I asked if there was some way to log in today, they said no. Then when transferri... See more

Rated 1 out of 5 stars

I'm delighted ZYLOND WAYS. was available. They stand out for their wealth of knowledge and approachable demeanor, which caters to beginners. It is without a doubt a more dependable option than t... See more

Rated 1 out of 5 stars

impressed service from. JUSTICEFIELD‘ experience as recommended by google, to receive my money, They were helpful, efficient, and really easy to deal with. Couldn’t have asked for a fathom experience.... See more

Rated 2 out of 5 stars

Never had any real issues since they took over my TD Ameritrade account, until now. Just got a notification on my phone app. that in less than two days they will no longer support my Android 1... See more


Company details

  1. Investment Service
  2. Asset Manager Service
  3. Finance Broker
  4. Financial Consultant
  5. Mortgage Broker
  6. Non-Bank Financial Service

Information provided by various external sources

Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

607 reviews

5-star
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1-star

Rated 1 out of 5 stars

DARKNESS!!!

I'm delighted ZYLOND WAYS. was available. They stand out for their wealth of knowledge and approachable demeanor, which caters to beginners. It is without a doubt a more dependable option than this one.

Date of experience: July 06, 2025

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Rated 1 out of 5 stars

impressed service from

impressed service from. JUSTICEFIELD‘ experience as recommended by google, to receive my money, They were helpful, efficient, and really easy to deal with. Couldn’t have asked for a fathom experience.

Date of experience: December 14, 2024

Rated 2 out of 5 stars

I was trying to login today

I was trying to login today, the app would not let me login to my account, but diverted me to a medical alert option, I asked if there was some way to log in today, they said no. Then when transferring me, they disconnected me. So no service today at Charles Schwab. I would go back to TD Ameritrade if I could.

Date of experience: July 05, 2025

Rated 1 out of 5 stars

Honestly

Honestly, this is not a genuine platform. Poor services and inability to withdraw has been the main problem here. It was a sad experience with them. I read about Anchorinvestors their superb services and steady pay can never be compared.

Date of experience: June 30, 2025

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Rated 5 out of 5 stars

Always reliable

Always reliable, knowledgeable and dependable account service. The team I have used is very competent and helpful. We have 3 IRAs and a checking account.

Date of experience: June 28, 2025

Rated 1 out of 5 stars

The support are not problem solver…

The support are not problem solver because my query has been launched several times since 13 days ago. it has been complicated with the poor customer service. everything still on pending like bills and several debts that might have put me to shame if not for take from Grindbeam. i plead once again to support here to work on my complain i will message them again.

Date of experience: June 26, 2025

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Rated 1 out of 5 stars

Their systems is a joke

Their systems is a joke. and app show different account value DAILY. vanish reappear randomly.

Estimated income ignores a major holding, making it useless. BullStahs. even they paid accurately-just took hours. Schwab can't track basic math.

Date of experience: June 24, 2025

Rated 1 out of 5 stars

Frustrating Customer Service Experience – Disappointed with Schwab

I expected better from a company like Charles Schwab. I was left on hold for over 6 minutes during a support chat, only to be told the agent was “talking to another department.” Then they disappeared again for another 5 minutes without any update or apology. When I expressed my frustration, I was met with vague responses and no real accountability.

I asked direct questions and even hinted at escalating the issue, but nothing seemed to prompt urgency or concern. It felt like I was being ignored or deprioritized. For a financial institution that’s supposed to value trust and transparency, this experience was anything but.

I’m seriously reconsidering my relationship with Schwab. If this is the level of service they provide, I worry about how they’d handle something truly urgent. Agent Anthony S.

Date of experience: June 25, 2025

Rated 5 out of 5 stars

Great customer service

Anytime that I call with question they are able to answer it for me. They offer TONS of resources for me to learn and get better at trading. They have also walked me through trading when I needed it. My former financial advisor recommended them and I'm happy that he did.

Date of experience: June 20, 2025

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Rated 1 out of 5 stars

I reluctantly was transferred to Schwab…

I reluctantly was transferred to Schwab when they purchased TD Ameritrade. TD Ameritrade has the best platform for investors called Think or Swim. This is the only reason why I stay with Schwab. I never know how much my accounts are up or down for the day and what my account value is because Think or Swim, their website and the app gives me all different values when my positions go ex dividend. They also do not pick up one of my high yielding positions on the estimated income tab, therefore giving me a false number. You would think after all these years that Schwab would have their act together. They suck!

Date of experience: September 05, 2024

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Rated 1 out of 5 stars

I am absolutely convinced they have…

I am absolutely convinced they have lost many people's funds with unrealistic promises. There is nothing that will stop me with PAIVA. They deliver exceptional service and hassle-free payments, making them the best alternative.

Date of experience: June 12, 2025

Rated 1 out of 5 stars

Closing an Estate

If there was a minus 3 that is what I would rate. Investing is they want your money. The problem comes when you want the money out. If this is from an inheritance, then just stand-by. The local offices have no idea how to proceed. They required all the documents and certificates, no problem. NOW they will assign an estate representative. They will give you the run around for the next 2 to 3 months. Then part of that is they will not take your call, if they respond to a message, it will be delayed. Then they will ask for more documentation of which they already have on file. They continue this do loop until they get tired of harassing you. Eventually they will send your funds to all parties which have all filed an individual application. If you know you are going to pass, get your money out. Otherwise make sure you pick an heir that is persistent and downright aggressive, and they will face an extended frustration.

Date of experience: June 10, 2024

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