Verified
I love the light weight of the towels, but yet they absorb so well. I am hoping to replace some of my bulkier towels which will help me with reducing space taken. I would recommend using the towels... See more
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Verified
All of my SoundCloud products have been great. They are creatively designed and provide not only a sophisticated whimsy, but also functionality and value.
Verified
Placed an order and expected rapid turn around time, per thenwebsite of 4-5 days. Shipping was delayed due to a recent ongoing sale. Delivery was also delayed. I had ordered these towels as a gift for... See more
Company replied
Verified
I ordered the poncho for myself as an impulse buy one day. more money than I would usually spend on something for myself. I love it! You get what you pay for and the quality is amazing! So for my sist... See more
Company details
- #3 of 10 best companies in Beach Clothing Store
- #56 of 104 best companies in Fashion Accessories Store
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Verified
I’m not satisfied with the 2 orders of the party blankets. They snag and pull and don’t hold up to how they said they did. I’ve emailed them to see how to get them returned. I’ve gotten no response.
I’m not satisfied with the 2 orders of the party blanket
Date of experience: June 03, 2025
Verified
Horrible customer service after receiving incorrect items
On Wednesday, 6/25, I purchased the Set Stripe towel bundle to bring on a trip over the Fourth of July weekend. The original shipping quote was 5-9 days, but it actually arrived in just two days — yay! — on Saturday, 6/28. However, I was disappointed to discover that Sand Cloud sent me the incorrect towels. I instead received the Pearl Dream bundle, which is not my style at all.
I immediately reached out to their customer service team via email and via the form on their site. After two days, I heard nothing, so I decided to reach out using their chat feature on Monday 6/30.
Unsurprisingly, the chat feature is just an AI bot and I had to prompt it with "Speak to an agent" several times before I was able to speak to an actual person. Upon speaking to an agent, it was very obvious to me that they are overseas and do not speak English very well. They appeared to be using a translator tool, which would not be an issue at all if they actually provided decent customer service.
I told the first agent (we'll call them Agent A) what happened: I received the wrong order, was ignored via email and form fill, and would like to receive a replacement. First, Agent A told me that Sand Cloud would not send my replacement items until the incorrect items were already in the mail. As I mentioned above, these towels were ordered for a trip, therefore I was expecting to have them by a certain date. I thought it was ridiculous that they expect me to ship back the items that they incorrectly sent before they would process my replacement order.
Finally, after some back and forth, Agent A says that they can process my replacement order and that I will have 30 days to send back the incorrect towels. Still annoyed I have to go out of my way to send them back, but whatever. Agent A also said they would put in a request express shipping for my replacement order.
After 24 hours, I didn't get a shipping notification, so I decided to reach out to a second agent on Tuesday, 7/1. We'll call them Agent B. I explained my situation to Agent B, who then told me my replacement order ship and sent me the tracking number. However, the tracking number Agent B sent me was the tracking number for the items *I* need to send back to Sandcloud, not the tracking number for the items Sandcloud has to send to me. Agent B told me my tracking number should be received within 24 hours.
So, after another 24 hours, I decided to reach out to an agent again on Wednesday, 7/2. I had to explain my entire situation AGAIN to an overseas agent, who continually sent me a copy/paste response saying "The tracking information is not yet updated. Kindly allow 24 to 48 hours for us to provide with the same information."
I started to wonder if wires were getting crossed somewhere and if Agent A was incorrect, so I asked Agent C if I need to ship back the incorrect items before I would receive the correct items. They said no, I would still get the correct items and that the "correct item is being expedited already."
Meanwhile, I still haven't gotten a response to my customer service email or form inquiry. The only reason I've gotten this "service" is because I had to reach out myself.
The towels I received do feel really nice, and I look forward to getting my replacement. (Hopefully, I will actually receive it eventually.) But based on this experience, I doubt I will order Sand Cloud again because they have made zero effort to fix their mistake. Which is too bad, because I was seriously considering buying the cloud pattern Party Blanket!
So, TLDR:
-Sand Cloud sends incorrect towels
-I receive no response from their customer service team
-I then have to speak to three different agents
-After 48 hours, my replacement still hasn't shipped
-They're making me drop off the incorrect items
-I won't have them in time for my trip
Date of experience: July 01, 2025
Reply from Sand Cloud
Hi Lauren,
We’re incredibly sorry for the frustration and inconvenience you've experienced, especially with the incorrect items, delayed responses, and the confusion during your interaction with our support team. This is absolutely not the level of service we aim to provide, and your disappointment is completely understandable.
We recognize how important it was for you to have the correct towels in time for your trip, and we sincerely apologize for failing to meet that expectation. The delays in communication, the repeated explanations you had to give, and the confusion around tracking are all valid concerns, and we truly appreciate you taking the time to lay them out for us.
We would really appreciate the opportunity to make things right. Kindly respond to the email we’ve sent you so we can continue the conversation and resolve this to your satisfaction.
Verified
Received damaged fraying towels
Received damaged fraying towels. This is the 2nd round of damaged towels we have received. The support response is very slow to begin with and no resolution has been done. I am no longer receiving any sort of response. I really love these towels and the mission of the company. The quality and customer service issues make me no longer want to support them which is a shame.
Date of experience: June 03, 2025
Reply from Sand Cloud
Thank you so much for taking the time to share your feedback. First and foremost, we want to sincerely apologize for the experience you've had, especially receiving a second round of damaged towels and the delay in support responses. We completely understand your frustration, and we’re truly sorry to have let you down.
We’re incredibly grateful that you love our towels and support our mission to protect our oceans and marine life, and it pains us to know this experience has made you feel hesitant to continue supporting us.
We’d love the opportunity to make things right. We've sent you a direct email (from the review team) to discuss this further and provide a proper resolution. Kindly respond to that message at your convenience so we can assist you more personally and efficiently.
Verified
The best blankets!
Love, love Sand Cloud blankets! The most beautiful prints available in so many sizes and colors. I use them as covers to protect furniture from my cat, as a lightweight blanket on my bed, at the beach(of course!), out by the pool, or a light wrap. Keep up the great job!
Date of experience: June 03, 2025
Verified
Great product; great price!
This was purchased as a gift and the family loves the beach blanket.
Date of experience: June 03, 2025
Verified
Terrible experienc
Terrible tracking info, terrible customer service, terrible shipping experience
Date of experience: June 03, 2025
Reply from Sand Cloud
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience with the tracking information, shipping, and customer service. This is far from the experience we aim to provide, and we completely understand your frustration.
We’d really appreciate the opportunity to make things right and discuss this further with you. Kindly respond to the email we sent so we can assist you directly and work toward a resolution.
Thank you again for bringing this to our attention.
Verified
Placed an order and expected rapid turn…
Placed an order and expected rapid turn around time, per thenwebsite of 4-5 days. Shipping was delayed due to a recent ongoing sale. Delivery was also delayed. I had ordered these towels as a gift for family for their beach vacation. The towels arrived after they had already gone home. Highly disappointed. I have other sand cloud products, so there is no issue with the product. Just lack of communication.
Date of experience: June 03, 2025
Reply from Sand Cloud
Hi Jennifer,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience with the shipping and delivery delays, especially considering the towels were meant as a gift for your family’s beach vacation. We completely understand how frustrating that must have been, and we sincerely apologize for the inconvenience.
While we’re glad to hear there’s no issue with the product itself, the delay and lack of communication clearly impacted your overall experience, and that’s not the standard we aim to uphold.
We would really appreciate the opportunity to make this right and discuss it further with you. Kindly respond to the email we’ve sent, and we’ll do our best to help resolve the matter.
Verified
Product is great
Product is great. Price a bit high, that’s why I gave it four stars.
Date of experience: June 03, 2025
Verified
Thank you for continuing to follow up…
Thank you for continuing to follow up with me to complete my request.
Date of experience: June 03, 2025
Verified
Great products!
Date of experience: June 03, 2025
Verified
Marvelous
All of my SoundCloud products have been great. They are creatively designed and provide not only a sophisticated whimsy, but also functionality and value.
Date of experience: June 03, 2025
Verified
Even My Picky Husband Likes Them!!
I love everything about these towels! They are so soft and dry so quickly without any lingering smell from humidity. And probably the best part is that my husband (who is SO PICKY about bath towels) said “I really like these towels”. Finally!! Thank you! 😁
Date of experience: June 03, 2025
Verified
Towels do not dry
Towels do not dry. Print is not as cute in person. Will not buy again
Date of experience: June 03, 2025
Reply from Sand Cloud
Hi Jessica,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the towel didn’t meet your expectations in terms of drying performance and design. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing this to our attention.
We’d love the chance to make things right and discuss this further with you. Kindly respond to the email we sent so we can better understand the issue and explore a solution together.
Thank you again for your support and for giving us a try.
Verified
I ordered the poncho for myself as an…
I ordered the poncho for myself as an impulse buy one day. more money than I would usually spend on something for myself. I love it! You get what you pay for and the quality is amazing! So for my sister‘s birthday, I ordered her the towel, That’s also a bag. She absolutely loves it!
Date of experience: June 03, 2025
Verified
I love the light weight of the towels
I love the light weight of the towels, but yet they absorb so well. I am hoping to replace some of my bulkier towels which will help me with reducing space taken. I would recommend using the towels to see if you agree!
Date of experience: June 03, 2025
Verified
Main purchase missing from my bag…
Towels are fine but my largest one was left out of shipping bag. Had to submit picture of label and bag to confirm and wait on it to be sent. Not a good first impression.
Date of experience: June 03, 2025
Verified
Terrible Customer Service
Product was great, but the shipping timing and customer service communication were terrible. I don't plan to order again when the shipping timing is weeks longer than the estimate shared at checkout.
Date of experience: June 03, 2025
Reply from Sand Cloud
Hi Andrea,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience with the shipping delay and communication. While we're glad you liked the product, we completely understand how frustrating the delay and lack of timely updates must have been. This is not the level of service we aim to provide, and your concerns are absolutely valid.
We’d really appreciate the opportunity to make things right and discuss this further with you. Kindly respond to the email we sent, and we’ll do our best to resolve the matter to your satisfaction.
Verified
Amazing product and customer service
Amazing product and customer service. Will continue to purchase from Sand Cloud.
Date of experience: June 03, 2025
Verified
Quality control needs to step it up.
I love my cover up. However, quality control is skipping a beat. There is a hole along the seam between the pocket and slit and if I didn’t have poor eyesight or arthritis I’d sew it but can’t. I don’t know anyone who can. I do want it fixed so it won’t get worse.
Date of experience: May 05, 2025
Reply from Sand Cloud
Hi Michele,
Thank you so much for your feedback, and we're truly sorry to hear about the issue with your cover-up. We’re glad to know you love it, but we completely understand how frustrating it must be to receive a product with a flaw, especially when it’s something you’d fix yourself if circumstances were different.
Quality is incredibly important to us, and your experience has been shared with our team so we can take appropriate steps to prevent this in the future.
We’d love the opportunity to make this right for you. Kindly respond to the email we’ve sent you so we can discuss the best solution and ensure the issue doesn’t get worse.
Thank you again for bringing this to our attention, and we appreciate your patience and support.
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